What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.4 out of 101
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

OpenText Analytics

e.Report Designer Professional and the report output is suited to application embedded reports - but we also use the product to publish information for data analysts and finance deeper analysis.
No photo available

IBM Watson Analytics

For low throughput scenarios, you can get really useful data with little effort, especially when building multiple applications. For high throughput use cases, I would suggest redesigning your product to work around the really high price point of IBM Watson. Under no circumstances would I recommend IBM Bluemix as a hosting provider in contrast to AWS or Azure.
No photo available

Feature Rating Comparison

Ad-hoc Reporting

OpenText Analytics
4.5
IBM Watson Analytics
Drill-down analysis
OpenText Analytics
6.0
IBM Watson Analytics
Formatting capabilities
OpenText Analytics
3.0
IBM Watson Analytics

Pros

  • The performance of Actuate IServer is tremendous. It can handle a large volume of reports with many concurrent users.
  • We can do anything in Actuate. We can write our own function, procedures, methods in Actuate. Basically we can create our own framework in Actuate. No other reporting tool is proving this functionality.
  • It supports the OLTP system very well. The data can be flowed easily from one report to another report, by using array.
  • Control level formatting is available.
No photo available
  • IBM Bluemix provides a wealth of powerful APIs. The ones I tried were easy to use and required minimal training to get up to speed.
  • I'd rate the documentation 9/10 as it was easy to navigate, had good examples and explained most of the possible inputs/outputs.
No photo available

Cons

  • Support for more databases, such as other BI tools.
  • There can be more graph types.
No photo available
  • ALMOST EVERYTHING. Account support was virtually non-existent. We had set up a trial account on the basis of how many training images we could use (they advertised that it was something like 100 per day--but it turned out that the actual number was for the entire trial period. Thus, we almost immediately ran into our limit and could not proceed. We set up a second trial account, but couldn't get that one to work at all (with no meaningful error messages to why it wasn't working). Finally in desperation, we set up a third account tied to a personal credit card. (It was the weekend and we had to have a demonstration ready for Monday afternoon.) That third account, although setup, also would not work. (Some of the problems could have been the result of not having three separate, easily available emails, phone numbers, and billing addresses to use in setting up the accounts, which certainly exacerbated the issues.) On Monday morning we were finally able to reach someone that helped get the 'billed' account turned up--but even they admitted they could not figure out why it had not worked on Sunday.
  • Over the period of about three days we made multiple attempts to reach both technical and account support. Generally the wait was something close to 24 hours, far, far beyond what we would be able to use in a production environment.
  • Technical support was generally quite a bit more helpful that the account support team. The technical folks were able to get 'stuck' and non-working account working again, but the account support team was completely unable to provide any billing information. This included how much had been billed to the 'personal' credit card (the one we had to use because it was setup during the weekend when our own internal finance folks couldn't provide a company credit card), and they were completely unable to provide an actual statement, either then or for months later.
  • One thing of particular note--the 'on-line help' feature for account services was extremely disappointing. There was absolutely no way to get any kind of billing or accounting information using the on-line services. You would think that you could, but you simply can not!
  • We were finally able to get an accounting almost 6 months later and ONLY because it had gone to some form of 'collection' department within IBM and they were trying to get the final $24 paid. (The biggest part of the amount due from the demonstration period, which was about 7-10 days and had amounted to about $350 in charges, at least 10 times what we had expected) had been automatically charged to the 'personal' credit card we used in desperation to get an account set up so we could get a very important demonstration for our out-of-town customers who were expecting a demonstration the following Monday afternoon. However, the billing fell across two accounting months, with only about $24 in the second month, but during that account, the bank had changed their association with MasterCard to Visa and had issued new cards and rejected any automatic billing to the old card. This left a balance of $24 to be paid, which we had no clue of. We noticed that we had only received the one bill, but not the second, but again, calls to IBM were either not returned or the people we reached told us they could not find out how much was still owed or how we could pay the balance by phone. Finally, almost 6 months after our demo, we received an email from their 'collections' department. We told them that we were not going to provide every 1 cent of funds UNTIL they provided us with an accounting of the services used, etc. That took a few days and we were finally able to get the $24 resolved.
  • We explained most of this to at least five different technical/account support people along the way. At NO time, did ANY IBM representative ever offer ANY kind of 'consideration' for the trouble we had had, even after learning that the company was unable to reimburse us for 'personal' expenses BECAUSE we could not receive a standard billing statement.
Terry Higbee profile photo

Likelihood to Renew

OpenText Analytics3.9
Based on 9 answers
There are some very complex performance reports, which can not be handled in other tools. If we want to create our own framework in any reporting tool then Actuate is the best choice
No photo available
No score
No answers yet
No answers on this topic

Support

OpenText Analytics9.1
Based on 1 answer
Always there on the front and backend for us and the client.
Jeffrey Fischer profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We looked at a few other competitor's products but based on value for features chose Actuate for its total cost of ownership.
No photo available
Used AWS and Azure.AWS has more features and a far superior interface responsivesness. It's actually usable! That being said default configurations and menus in AWS are more cryptic then necessary. Azure seems to be the gold standard for pre-configuration and ease of use. Too flashy though. Keep it simple. Keep it fast.
No photo available

Return on Investment

  • Actuate can handle 50 to 60 sub reports inside a report very well.
  • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
No photo available
  • High ROI. Useful demonstration of my abilities as an engineer; contributed to landing my most recent position.
No photo available

Pricing Details

OpenText Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Watson Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details