What users are saying about
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Top Rated
65 Ratings
27 Ratings

Acuity Scheduling

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Top Rated
65 Ratings
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Score 9.3 out of 100
27 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Acuity Scheduling

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.
Meredith Brough | TrustRadius Reviewer

Booker

I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at
Anonymous | TrustRadius Reviewer

Pros

Acuity Scheduling

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore | TrustRadius Reviewer

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens | TrustRadius Reviewer

Cons

Acuity Scheduling

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss | TrustRadius Reviewer

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acuity Scheduling

Acuity Scheduling 9.2
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
Anonymous | TrustRadius Reviewer

Usability

Acuity Scheduling

Acuity Scheduling 8.8
Based on 5 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

Booker

Booker 8.3
Based on 3 answers
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
Anonymous | TrustRadius Reviewer

Support Rating

Acuity Scheduling

Acuity Scheduling 8.9
Based on 15 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

Booker

Booker 6.0
Based on 3 answers
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Anonymous | TrustRadius Reviewer

Implementation Rating

Acuity Scheduling

No score
No answers yet
No answers on this topic

Booker

Booker 10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acuity Scheduling

I previously used Appointmentcore (an Infusionsoft product). While it did most of what Acuity Scheduling does, I found that it was overpriced and that outside of Infusionsoft, the integrations were not as robust as Acuity Scheduling. I feel like Acuity Scheduling outperforms Appointmentcore in every area except the ability to brand and customize the scheduling page (using HTML if necessary) and, of course, the native integration with Infusionsoft.
Ashlie Pappas | TrustRadius Reviewer

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi | TrustRadius Reviewer

Return on Investment

Acuity Scheduling

  • I save hours a week emailing potential scheduling options, and did not have to hire a VA.
  • Clients booking my hourly service are required to complete a detailed form so I can make sure I'm a good fit for their project.
Christy Price | TrustRadius Reviewer

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro | TrustRadius Reviewer

Screenshots

Acuity Scheduling

Pricing Details

Acuity Scheduling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acuity Scheduling Editions & Modules

Additional Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Booker Editions & Modules

Edition
Basic$851
Standard$1351
PlusCustom
  1. Per Month [Unlimited Users]
Additional Pricing Details

Add comparison