What users are saying about

Acuity Scheduling

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33 Ratings
6 Ratings

Acuity Scheduling

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33 Ratings
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Score 9.1 out of 101
6 Ratings
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Score 4 out of 101

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Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

BookingBug

I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data
Mark Stevens profile photo

Pros

  • Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
  • Great integration with Google Calendar.
  • Overall, the platform is very simple to use.
Eric Weiss profile photo
  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
Bebie McCarthy profile photo

Cons

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss profile photo
  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bebie McCarthy profile photo

Likelihood to Renew

Acuity Scheduling9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss profile photo
BookingBug8.8
Based on 3 answers
Reliable, professional, easy to use, affordable, good support.
Bebie McCarthy profile photo

Usability

Acuity Scheduling10.0
Based on 2 answers
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
BookingBug8.2
Based on 1 answer
It would have been 10 were it not for some feedback from clients re multiple bookings.
Bebie McCarthy profile photo

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before, I was manually scheduling appointments into my Google calendar. Now, it's all done through the site. No more back and forth conversations about: Does this date work for you? What about this date? This time or that time? etc. My client can see all my availability and set their own appointment. It saves so much time and is so hassle free!
Reagan Baird Edwards profile photo
I have used TidyApps. It's good, but Bookingbug has a lot more useful features. With other systems, I have no control on the setup or once courses are set up, to amend them is very cumbersome. Bookingbug provides easy and least time consuming ways to do the above. Support is reliable. I very rarely ask for assistance, but when I do the response is on time/quick and good. I feel confident that I'm talking to a person who has good attitude to customer support and who knows what they're talking about. I've always been happy with the response to my queries from the beginning. With other systems I've used in the past, support was not quite so easy to get.
Bebie McCarthy profile photo

Scalability

No score
No answers yet
No answers on this topic
BookingBug9.1
Based on 1 answer
It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
Bebie McCarthy profile photo

Return on Investment

  • Scheduling is so easy that customers don't give up on the booking process.
Allyson Woodrooffe, MA, CPCC profile photo
  • Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time.
  • increased efficiency - there is vast improvement in our efficiency when we started using this product.
  • Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems.
  • A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.
Bebie McCarthy profile photo

Screenshots

Acuity Scheduling

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Acuity Scheduling Editions & Modules
Acuity Scheduling
Additional Pricing Details

BookingBug

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BookingBug Editions & Modules
BookingBug
Edition
Solo
$19.951
Small
$34.952
Medium
$69.953
Enterprise
$3504
1. per Month (1 user, 200 bookings/month)
2. per Month (5 users, 500 bookings/month)
3. per Month (10 users, 2,000 bookings/month)
4. and up per Month (contact for pricing)
Additional Pricing Details