What users are saying about

BookSteam

2 Ratings

Acuity Scheduling

28 Ratings
Score 9.3 out of 101

BookSteam

2 Ratings
Score 9.1 out of 101

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Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

BookSteam

BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.
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Pros

  • Forms attached to appointments
  • Customizing availability, time between appointments
  • Able to have many different appointment types with specific links to each
Steena Brown profile photo
  • Syncing BookSteam schedule with my iPad calendar. Whenever appointments is made online, it shows up in my iCal.
  • Payment integration. We set it up so when clients schedule appointments online, they are required to leave a deposit, otherwise they can't book. This cuts down on clients who are not serious about showing up.
  • SMS reminders. Clients receive automated sms reminders which almost eliminated no shows.
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Cons

  • Would like to be able to approve/decline an appointment after reviewing the form/application. Currently all appointments are immediately booked into my calendar. Would be a nice feature to be able to turn on for specific appointment types.
Steena Brown profile photo
  • Would love MailChimp integration.
  • I'd like to have an option where BookSteam will automatically send out birthday emails.
No photo available

Likelihood to Renew

Acuity Scheduling9.0
Based on 2 answers
We like it so far but haven't had customers schedule yet so it needs to be proven in real time.
Michele Moore profile photo
No score
No answers yet
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Usability

Acuity Scheduling10.0
Based on 1 answer
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
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Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
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No answers yet
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Alternatives Considered

Acuity is by far more robust and I think it looks more sleek when embedded or even if you give someone the Acuity direct link
Steena Brown profile photo
I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it
No photo available

Return on Investment

  • Less time managing appointment scheduling
  • No time zone confusion - HOURS saved
  • Payments and appointments can be handled in ONE fell swoop!
Steena Brown profile photo
  • BookSteam definitely brought us more appointments overall. Clients love scheduling and managing their appointments online.
  • Increased revenue. Ever since we signed up with BookSteam we saw a steady climb in our revenue over the past year.
  • Productivity increased. Instead of dealing with clients on the phone all day I have more time to actually do my work and BookSteam takes care of the rest.
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Screenshots

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Acuity Scheduling Editions & Modules
Acuity Scheduling
Additional Pricing Details

BookSteam

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
BookSteam Editions & Modules
BookSteam
Edition
Solo
$19.951
Small
$29.951
Medium
$39.951
Large
$69.951
1. Per User per Month
Additional Pricing Details