What users are saying about
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Top Rated
55 Ratings
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Top Rated
142 Ratings

Acuity Scheduling

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Top Rated
55 Ratings
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Score 9.3 out of 100

Calendly

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Top Rated
142 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Acuity Scheduling

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.
Meredith Brough | TrustRadius Reviewer

Calendly

Calendly works very well with tech-savvy people who understand modern tools and aren't afraid to use them. Whenever I want someone to book some time to meet I can simply share my Calendly link and this way we can avoid an extra call to coordinate agendas.It works especially well for people with busy agendas that usually struggle when they have to book time, even if it's 30 minutes.
Jose F. Gomez | TrustRadius Reviewer

Pros

Acuity Scheduling

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore | TrustRadius Reviewer

Calendly

  • Calendly syncs instantly with my Google calendar. So not only do I automatically know when I have new appointments scheduled, but if I input a different event onto my google calendar Calendly knows that I'm not available at that time.
  • The direct link that allows people to schedule a time slot with me is great. It makes scheduling simple and painless, and make sit easy for me to create a clickable CTA.
  • I love that I can collect payments through the platforms either via Stripe or PayPal. both of which I use. It makes the platform more "all-in-one" and makes for a seamless experience.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Cons

Acuity Scheduling

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss | TrustRadius Reviewer

Calendly

  • From a design perspective, it would be nice to customize the look of their pages to match the admin's brand more.
  • If you have open time slots in your calendar, it looks at sessions based on the hour and half hour rather than 15 minute increments. For example, if I was booked from 1:30-2 and 3-4 and asked to put a 15 minute cushion between meetings, 2:15-2:45 wouldn't show up in my scheduler however it would be a time that would work for me.
  • I wish they had a bit more conditional logic built in when booking a time.
Jared DeLong | TrustRadius Reviewer

Likelihood to Renew

Acuity Scheduling

Acuity Scheduling 9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

Calendly

Calendly 10.0
Based on 1 answer
I've gladly paid for it for the past 4 years and don't foresee any reason to stop using it.
Joshua Long | TrustRadius Reviewer

Usability

Acuity Scheduling

Acuity Scheduling 9.0
Based on 5 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

Calendly

Calendly 10.0
Based on 2 answers
As a small shop operation, I can work as though I have a bigger team. I can be responsive to the needs of my customers with regard to scheduling and the integrations with other application makes all the difference. The mobile app is also easy to use and versatile. For a business that is based on scheduled appointments, this is the go-to app for any company.
Dawn Rabinowitz | TrustRadius Reviewer

Support Rating

Acuity Scheduling

Acuity Scheduling 8.8
Based on 15 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

Calendly

Calendly 9.2
Based on 33 answers
I only reached out to Support once but they were very prompt and easy to work with. I had some questions about setting up the follow-up emails for after people would do the interview. They were very helpful and gave assistance and we solved the issue very fast. I would definitely recommend.
Katya Hill | TrustRadius Reviewer

Alternatives Considered

Acuity Scheduling

I previously used Appointmentcore (an Infusionsoft product). While it did most of what Acuity Scheduling does, I found that it was overpriced and that outside of Infusionsoft, the integrations were not as robust as Acuity Scheduling. I feel like Acuity Scheduling outperforms Appointmentcore in every area except the ability to brand and customize the scheduling page (using HTML if necessary) and, of course, the native integration with Infusionsoft.
Ashlie Pappas | TrustRadius Reviewer

Calendly

Calendly was easier to get in and setup than acuity. While acuity is probably excellent, it did involve more set up when we initially tested it out. The free version of Calendly seems to be a complete product without bringing to light that one hasn't subscribed yet. Actuity is available free for 1 year if you sign up through SquareSpace I've noticed.
Shirin Elkoshairi | TrustRadius Reviewer

Return on Investment

Acuity Scheduling

  • I save hours a week emailing potential scheduling options, and did not have to hire a VA.
  • Clients booking my hourly service are required to complete a detailed form so I can make sure I'm a good fit for their project.
Christy Price | TrustRadius Reviewer

Calendly

  • Calendly has positively affected our customer success management, making us more efficient. We would be spending a lot of time on trying to figure out our team members' calendars and customers' calendars schedules to determine meeting times that work for everyone if we didn't have access to Calendly. Oftentimes our customers will be in several different locations all over the globe but all need the same meeting, so it really chops down on the 'back-and-forth' of emails by providing them meeting scheduler links they can use on their own.
  • Calendly has also helped us eliminate extra time fleshing out details that are usually needed before meetings occur by providing ways to ask those questions when the event is scheduled. We really appreciate having this information prior to the meeting, and it makes it easier for our customers by automating the process.
Bethany Chan | TrustRadius Reviewer

Pricing Details

Acuity Scheduling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Calendly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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