What users are saying about

Acuity Scheduling

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38 Ratings
3 Ratings

Acuity Scheduling

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38 Ratings
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Score 9.2 out of 101
3 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

Genbook

I really think that Genbook would be suited for any type of practice- the rates changed based on the number of users. We used it in a pretty small practice although I fell like it is a very scaleable program.It's a really valuable resource for a practice with multiple doctors/ multiple workers.
Melanie Haas profile photo

Pros

  • Email notifications when appointments are booked/rescheduled/canceled -- can also set them up as reminders
  • Text message notifications when appointments are booked/rescheduled/canceled -- can also set them up as reminders so you never are caught off guard or forget about a call -- and they go right to your phone
  • Two way API integration with Google Calendar avoids double bookings
  • Easy to set up so you're not spending all day setting up a calendar that's supposed to save you time
  • Good support if you run into an issue
  • Ability to book multiple types of appointments
  • Option to include multiple users and use filters so certain appointments are booked with certain people
  • They have an app for your phone
Ben Marcoux Roofing Lead Generation Expert profile photo
  • Schedule modification: any way you need to set up your schedule, Genbook allows for the best flexibility. You can customize it to your practice and then each individual practitioner.
  • Multiple users- this is really great because you can even pull reports on the entire practice or per each user.
  • Reminders- Appointment reminders.
Melanie Haas profile photo

Cons

  • When you embed a calendar it doesn't always resize correctly for mobile and desktop
Ben Marcoux Roofing Lead Generation Expert profile photo
  • Specific Reporting
Melanie Haas profile photo

Likelihood to Renew

Acuity Scheduling9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling9.7
Based on 3 answers
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Before Acuity I was doing everything on my own. I've selected Acuity because it was recommended by a few colleagues. I did the trial week and honestly, I find it great.
Linda Riolo profile photo
AcuBase Pro is my practice management software. The only overlap for me is that they both function as customer databases. I would love to see integration between the software in the calendars.
Jason Moore, L.Ac. profile photo

Return on Investment

  • I save a lot of time with Acuity.
  • I look more professional in the eyes of my clients.
  • Booking a class with me is easier and my clients don't get discouraged. They can book and be added to my newsletter with just 2 clicks.
Linda Riolo profile photo
  • Positive ROI- it helps to track the financials you bring in and we align with our financial books.
Melanie Haas profile photo

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genbook

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details