What users are saying about

Acuity Scheduling

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
33 Ratings
10 Ratings

Acuity Scheduling

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

TimeTrade

I wish the user-interface was smoother (e.g. more drag and drop appointments). It feels really outdated.
Michelle Braun profile photo

Pros

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore profile photo
  • It syncs with my business & personal calendar in real-time.
  • They offer training via webinars.
  • The support team is pretty responsive.
  • It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.
Michelle Braun profile photo

Cons

  • Not asking for a phone number when you don't intend to give the person a phone call & want to do a Zoom call instead. (If it is, in fact, possible, as I can't figure out how to get it to stop asking for a phone number.)
  • Asking questions/having people answer questions before they schedule a time slot.
Chelsea Baldwin profile photo
  • I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
  • My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.
Michelle Braun profile photo

Likelihood to Renew

Acuity Scheduling9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling10.0
Based on 2 answers
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Mixmax is great, but requires some more "upfront" work, and Acuity is more automated. Mixmax is more of an email tool because it has other cool stuff besides scheduling, and would be good if you don't have to schedule a lot of calls in your typical work week.
Chelsea Baldwin profile photo
TimeTrade has been my favorite way (that I've discovered so far) to organize meeting attendees from different organizations and coordinate a time that works for everyone.
Jarod Bonino profile photo

Return on Investment

  • Our business is run on appointments. Acuity Scheduling satisfies this need.
  • Having Acuity work directly with our CRM gives us a major advantage.
  • Not being able to send paid traffic directly to our scheduling because we can't track it adds additional cost to our advertising budget.
Jeremy Estes profile photo
  • TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.
Michelle Braun profile photo

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

TimeTrade

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details