What users are saying about

vCita

5 Ratings

Acuity Scheduling

28 Ratings
Score 9.3 out of 101

vCita

5 Ratings
Score 6.9 out of 101

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Likelihood to Recommend

Acuity Scheduling

Acuity Scheduling is a great scheduling tool, especially if you're running a small business. I set up an Acuity Account for a side project where the owner of the license was starting her own therapy practice. Acuity allows a quick insight for her clients to schedule on her preset hours which eliminates the need to hire a secretary or spend more time on the phone organizing appointments. It saves her time that she can better have spent running more appointments. It's been perfect for her so far.
Eric Weiss profile photo

vCita

Well suited to freelancers who have clients that book appointments with them. It's good when a freelancer offers a variety of services. When it's working, it's good for a client to be able to book an appointment and pay for it at any time of the day or night. I don't know the scenarios that would be less appropriate. There are many features, like for groups, that I don't use.
MaryLee Trettenero profile photo

Feature Rating Comparison

Sales Force Automation

Acuity Scheduling
vCita
8.0
Customer data management / contact management
Acuity Scheduling
vCita
8.0
Workflow management
Acuity Scheduling
vCita
8.0

Marketing Automation

Acuity Scheduling
vCita
8.0
Email marketing
Acuity Scheduling
vCita
8.0

CRM Project Management

Acuity Scheduling
vCita
9.0
Billing and invoicing management
Acuity Scheduling
vCita
10.0
Reporting
Acuity Scheduling
vCita
8.0

Customization

Acuity Scheduling
vCita
3.7
Custom fields
Acuity Scheduling
vCita
6.3
API for custom integration
Acuity Scheduling
vCita
1.0

Platform

Acuity Scheduling
vCita
9.5
Mobile access
Acuity Scheduling
vCita
9.5

Security

Acuity Scheduling
vCita
7.0
Role-based user permissions
Acuity Scheduling
vCita
7.0

Pros

  • Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
  • Great integration with Google Calendar.
  • Overall, the platform is very simple to use.
Eric Weiss profile photo
  • Allows customer service to send links to schedule an appointment for a particular service
  • Allows the client to pay in multiple ways after service
  • Send SMS reminder to tech and client for appointments
Christopher Cater profile photo

Cons

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss profile photo
  • I would like more visual customization for the invoice
  • I would like to customize the booking pages whenever a link is sent out or the page is embedded on the company website
  • I would like all payments to be attached to a particular job instead of showing as just a payment for a customer
Christopher Cater profile photo

Likelihood to Renew

Acuity Scheduling9.0
Based on 2 answers
We like it so far but haven't had customers schedule yet so it needs to be proven in real time.
Michele Moore profile photo
No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling10.0
Based on 1 answer
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Acuity Scheduling is the only tool I've used like this other than manually scheduling everything through a notebook or Google Calendar. This has worked out fine for me from the beginning, so I haven't had a need or desire to go shop for anything else yet
Eric Weiss profile photo
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater profile photo

Return on Investment

  • Very inexpensive, so ROI happens very quickly
  • Embeds well on Drupal (with some customization), meaning we do not have to redirect users of the site.
Sean Pomory profile photo
  • The software allows easier payments for my company
  • I wish the reporting were better but offers a basic overview of finances
  • The ability to track previous work is very important to me
Christopher Cater profile photo

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

vCita

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details