What users are saying about

Acuity Scheduling

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33 Ratings
5 Ratings

Acuity Scheduling

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33 Ratings
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Score 9.1 out of 101
5 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Acuity Scheduling

I honestly can't think of a situation where the system would be ill-suited to anyone. It's more appropriate for those who have more than one service to sell, I suppose. And it might not be as helpful when you're selling products (vs. services), so that would be one thing to improve.
Michele Moore profile photo

vCita

I find that vCita works great for our needs as a home services company. I would like some more integration on the CRM side and the ability to put in more customer information like communication history and a better tagging system.
Christopher Cater profile photo

Feature Rating Comparison

Sales Force Automation

Acuity Scheduling
vCita
8.0
Customer data management / contact management
Acuity Scheduling
vCita
8.0
Workflow management
Acuity Scheduling
vCita
8.0

Marketing Automation

Acuity Scheduling
vCita
8.0
Email marketing
Acuity Scheduling
vCita
8.0

CRM Project Management

Acuity Scheduling
vCita
9.0
Billing and invoicing management
Acuity Scheduling
vCita
10.0
Reporting
Acuity Scheduling
vCita
8.0

Customization

Acuity Scheduling
vCita
3.7
Custom fields
Acuity Scheduling
vCita
6.3
API for custom integration
Acuity Scheduling
vCita
1.0

Platform

Acuity Scheduling
vCita
9.5
Mobile access
Acuity Scheduling
vCita
9.5

Security

Acuity Scheduling
vCita
7.0
Role-based user permissions
Acuity Scheduling
vCita
7.0

Pros

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore profile photo
  • Allows customer service to send links to schedule an appointment for a particular service
  • Allows the client to pay in multiple ways after service
  • Send SMS reminder to tech and client for appointments
Christopher Cater profile photo

Cons

  • Not asking for a phone number when you don't intend to give the person a phone call & want to do a Zoom call instead. (If it is, in fact, possible, as I can't figure out how to get it to stop asking for a phone number.)
  • Asking questions/having people answer questions before they schedule a time slot.
Chelsea Baldwin profile photo
  • I would really like to see a live chat feature added so we don't have to use another piece of software.
  • At times I've had trouble finding particular settings. A little confusing sometimes to navigate the admin menu.
Josh Randall profile photo

Likelihood to Renew

Acuity Scheduling9.3
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling10.0
Based on 2 answers
It's a pretty simple tool. You view a calendar. You determine if you can make an appointment or not. You schedule it. You show up. They do a good job making the application easy to use for both the user and the client. I can't really go much deeper other than that
Eric Weiss profile photo
No score
No answers yet
No answers on this topic

Support

Acuity Scheduling7.0
Based on 1 answer
It's online only; no phone support.
Angelo John Lewis profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We also use Baritrax and CloudApp for scheduling tasks elsewhere. Acuity, despite its limitations, is much better. Again, I do not think we can scale across the organization with Acuity, but compared with the others, I would pick Acuity 9/10 times. The other tools are much more difficult for the end user and the content managers.
Sean Pomory profile photo
vCita is a much more simple than Zoho. Zoho is a full-blown CRM which we didn't need.
Josh Randall profile photo

Return on Investment

  • Our business is run on appointments. Acuity Scheduling satisfies this need.
  • Having Acuity work directly with our CRM gives us a major advantage.
  • Not being able to send paid traffic directly to our scheduling because we can't track it adds additional cost to our advertising budget.
Jeremy Estes profile photo
  • vCita has helped us a lot to get organized with how we communicate with clients. It saves us a lot of confusion.
Josh Randall profile photo

Pricing Details

Acuity Scheduling

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

vCita

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details