What users are saying about
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Top Rated
62 Ratings
6 Ratings

Acuity Scheduling

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Top Rated
62 Ratings
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Score 9.3 out of 100
6 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Acuity Scheduling

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.
Meredith Brough | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Acuity Scheduling
vCita
7.4
Customer data management / contact management
Acuity Scheduling
vCita
7.4
Workflow management
Acuity Scheduling
vCita
7.4

Marketing Automation

Acuity Scheduling
vCita
8.0
Email marketing
Acuity Scheduling
vCita
8.0

CRM Project Management

Acuity Scheduling
vCita
7.7
Billing and invoicing management
Acuity Scheduling
vCita
7.4
Reporting
Acuity Scheduling
vCita
8.0

Customization

Acuity Scheduling
vCita
3.9
Custom fields
Acuity Scheduling
vCita
6.8
API for custom integration
Acuity Scheduling
vCita
1.0

Platform

Acuity Scheduling
vCita
7.6
Mobile access
Acuity Scheduling
vCita
7.6

Security

Acuity Scheduling
vCita
9.2
Role-based user permissions
Acuity Scheduling
vCita
9.2

Pros

Acuity Scheduling

  • One strength is that it is fairly intuitive to set up. We tried some other systems and they were WAY too complicated compared to AcuityScheduling.
  • Customer support is awesome; professional, responsive, and thorough. They seem to genuinely care about my business and try to make it fun.
  • They are constantly upgrading and working on improvements to the system, including new features. They are always open to suggestions about what other things would be helpful or what I need.
Michele Moore | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Acuity Scheduling

  • I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
  • I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
Eric Weiss | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Likelihood to Renew

Acuity Scheduling

Acuity Scheduling 9.2
Based on 3 answers
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
Eric Weiss | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Usability

Acuity Scheduling

Acuity Scheduling 8.9
Based on 5 answers
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
Anonymous | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Support Rating

Acuity Scheduling

Acuity Scheduling 8.8
Based on 15 answers
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
Katelyn Silva | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Acuity Scheduling

I previously used Appointmentcore (an Infusionsoft product). While it did most of what Acuity Scheduling does, I found that it was overpriced and that outside of Infusionsoft, the integrations were not as robust as Acuity Scheduling. I feel like Acuity Scheduling outperforms Appointmentcore in every area except the ability to brand and customize the scheduling page (using HTML if necessary) and, of course, the native integration with Infusionsoft.
Ashlie Pappas | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Acuity Scheduling

  • I save hours a week emailing potential scheduling options, and did not have to hire a VA.
  • Clients booking my hourly service are required to complete a detailed form so I can make sure I'm a good fit for their project.
Christy Price | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Acuity Scheduling

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acuity Scheduling
9.4
vCita
8.1

Likelihood to Renew

Acuity Scheduling
9.2
vCita

Usability

Acuity Scheduling
8.9
vCita

Support Rating

Acuity Scheduling
8.8
vCita

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