What users are saying about

Acumatica 5.0

10 Ratings

Acumatica 5.0

10 Ratings
Score 8.5 out of 101

Customer Focus

2 Ratings
Score 9.3 out of 101

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Likelihood to Recommend

Acumatica 5.0

As I have only used it in one business I can't say too much how relevant it would be for other types of business, eg Retail or Manufacturing. It doesn't appear to be specifically set up for ecommerce.

We wholesale products and it works well for that kind of business model.
Justin Leflaive profile photo

Customer Focus

Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
Marlon Seijas profile photo

Feature Rating Comparison

Customization

Acumatica 5.0
7.0
Customer Focus
API for custom integration
Acumatica 5.0
7.0
Customer Focus

Security

Acumatica 5.0
7.0
Customer Focus
Role-based user permissions
Acumatica 5.0
7.0
Customer Focus

Reporting & Analytics

Acumatica 5.0
6.7
Customer Focus
Dashboards
Acumatica 5.0
4.0
Customer Focus
Standard reports
Acumatica 5.0
7.0
Customer Focus
Custom reports
Acumatica 5.0
9.0
Customer Focus

General Ledger and Configurable Accounting

Acumatica 5.0
8.3
Customer Focus
Accounts payable
Acumatica 5.0
10.0
Customer Focus
Accounts receivable
Acumatica 5.0
8.0
Customer Focus
Global Financial Support
Acumatica 5.0
5.0
Customer Focus
Intercompany Accounting
Acumatica 5.0
9.0
Customer Focus
Journals and Reconciliations
Acumatica 5.0
10.0
Customer Focus
Standardized Processes
Acumatica 5.0
8.0
Customer Focus

Inventory Management

Acumatica 5.0
8.5
Customer Focus
Inventory tracking
Acumatica 5.0
9.0
Customer Focus
Location management
Acumatica 5.0
8.0
Customer Focus

Order Management

Acumatica 5.0
9.3
Customer Focus
Pricing
Acumatica 5.0
10.0
Customer Focus
Order entry
Acumatica 5.0
9.0
Customer Focus
Cost of goods sold
Acumatica 5.0
8.0
Customer Focus
End-to-end order visibility
Acumatica 5.0
10.0
Customer Focus

Subledger and Financial Process

Acumatica 5.0
6.8
Customer Focus
Automated Invoice Processing
Acumatica 5.0
7.0
Customer Focus
Customer Collections
Acumatica 5.0
7.0
Customer Focus
Cash Management
Acumatica 5.0
7.0
Customer Focus
Period Close
Acumatica 5.0
6.0
Customer Focus

Online Storefront

Acumatica 5.0
Customer Focus
9.2
Product catalog & listings
Acumatica 5.0
Customer Focus
9.0
Product management
Acumatica 5.0
Customer Focus
9.0
Bulk product upload
Acumatica 5.0
Customer Focus
10.0
Branding
Acumatica 5.0
Customer Focus
9.0
Mobile storefront
Acumatica 5.0
Customer Focus
9.0
Product variations
Acumatica 5.0
Customer Focus
9.0
Website integration
Acumatica 5.0
Customer Focus
10.0
Visual customization
Acumatica 5.0
Customer Focus
9.0
CMS
Acumatica 5.0
Customer Focus
9.0

Online Shopping Cart

Acumatica 5.0
Customer Focus
9.0
Checkout user experience
Acumatica 5.0
Customer Focus
9.0

eCommerce Marketing

Acumatica 5.0
Customer Focus
8.0
Personalized recommendations
Acumatica 5.0
Customer Focus
9.0
SEO
Acumatica 5.0
Customer Focus
7.0

eCommerce Business Management

Acumatica 5.0
Customer Focus
9.0
Shipping
Acumatica 5.0
Customer Focus
9.0
Custom functionality
Acumatica 5.0
Customer Focus
9.0

Pros

  • Generic Inquiries are a very easy way to create custom reports.
  • The automation schedules are useful, we use these for confirming of shipments, creating invoices and emailing them. Reduces workload.
  • Open for integration with other software. We find the ease of connection to MS PowerBI very useful.
Justin Leflaive profile photo
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas profile photo

Cons

  • The CRM module is very basic.
  • There is no supplier remittance function.
  • The API is basic, our ecommerce integration has had to be built nearly from scratch.
Justin Leflaive profile photo
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
Marlon Seijas profile photo

Likelihood to Renew

Acumatica 5.09.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

NetSuite is much more expensive and is difficult to customise or integrate.
SAP is a more complex and powerful system, but several times more expensive to implement and run.
Justin Leflaive profile photo
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas profile photo

Return on Investment

  • Time to match customer payments has decreased by approximately 30%.
  • Time to enter sales orders has decreased by approx 10%.
  • It has enabled up to easily access our system remotely, meaning we are able to be more flexible in our work.
Justin Leflaive profile photo
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
Marlon Seijas profile photo

Pricing Details

Acumatica 5.0

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Acumatica 5.0 Editions & Modules
Acumatica 5.0
Additional Pricing Details

Customer Focus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*
1.  Site setup and training
Customer Focus Editions & Modules
Customer Focus
Edition
Standard
$501
Ultimate
$991
1. # of stores and users
Additional Pricing Details