What users are saying about
51 Ratings
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Top Rated
3059 Ratings
51 Ratings
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Score 8.4 out of 100

Salesforce

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Top Rated
3059 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Acumatica ranks higher in 2 feature sets: Customization, Security

Payroll Management

10.0

Acumatica

100%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 5/5 features

Pay calculation

10.0
100%
2 Ratings
N/A
0 Ratings

Benefit plan administration

10.0
100%
2 Ratings
N/A
0 Ratings

Direct deposit files

10.0
100%
2 Ratings
N/A
0 Ratings

Salary revision and increment management

10.0
100%
2 Ratings
N/A
0 Ratings

Reimbursement management

9.9
99%
3 Ratings
N/A
0 Ratings

Customization

9.9

Acumatica

99%
8.4

Salesforce

84%
Salesforce.com ranks higher in 3/5 features

API for custom integration

9.9
99%
6 Ratings
8.3
83%
146 Ratings

Plug-ins

9.9
99%
5 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.5
85%
174 Ratings

Custom objects

N/A
0 Ratings
8.7
87%
166 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
126 Ratings

Security

9.8

Acumatica

98%
8.8

Salesforce

88%
Acumatica ranks higher in 2/2 features

Single sign-on capability

9.9
99%
6 Ratings
8.8
88%
144 Ratings

Role-based user permissions

9.7
97%
10 Ratings
8.8
88%
137 Ratings

Reporting & Analytics

9.3

Acumatica

93%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 3/3 features

Dashboards

9.3
93%
6 Ratings
N/A
0 Ratings

Standard reports

9.0
90%
8 Ratings
N/A
0 Ratings

Custom reports

9.5
95%
7 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

9.5

Acumatica

95%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 11/11 features

Accounts payable

9.4
94%
9 Ratings
N/A
0 Ratings

Accounts receivable

9.3
93%
8 Ratings
N/A
0 Ratings

Global Financial Support

9.9
99%
4 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

9.4
94%
6 Ratings
N/A
0 Ratings

Intercompany Accounting

9.9
99%
6 Ratings
N/A
0 Ratings

Localizations

9.9
99%
5 Ratings
N/A
0 Ratings

Journals and Reconciliations

9.4
94%
8 Ratings
N/A
0 Ratings

Enterprise Accounting

9.2
92%
8 Ratings
N/A
0 Ratings

Configurable Accounting

9.2
92%
7 Ratings
N/A
0 Ratings

Centralized Rules Framework

9.5
95%
5 Ratings
N/A
0 Ratings

Standardized Processes

9.6
96%
9 Ratings
N/A
0 Ratings

Inventory Management

9.8

Acumatica

98%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 4/4 features

Inventory tracking

9.9
99%
7 Ratings
N/A
0 Ratings

Automatic reordering

9.7
97%
6 Ratings
N/A
0 Ratings

Location management

9.8
98%
7 Ratings
N/A
0 Ratings

Manufacturing module

9.9
99%
5 Ratings
N/A
0 Ratings

Order Management

9.6

Acumatica

96%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 7/7 features

Pricing

9.5
95%
6 Ratings
N/A
0 Ratings

Order entry

9.3
93%
6 Ratings
N/A
0 Ratings

Credit card processing

9.4
94%
3 Ratings
N/A
0 Ratings

Cost of goods sold

9.4
94%
7 Ratings
N/A
0 Ratings

Order Orchestration

9.9
99%
3 Ratings
N/A
0 Ratings

End-to-end order visibility

9.9
99%
4 Ratings
N/A
0 Ratings

Order exception Resolution

10.0
100%
2 Ratings
N/A
0 Ratings

Subledger and Financial Process

9.6

Acumatica

96%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 14/14 features

Automated Invoice Processing

9.6
96%
6 Ratings
N/A
0 Ratings

Shared Services Payments

9.4
94%
3 Ratings
N/A
0 Ratings

Billings Management

9.8
98%
5 Ratings
N/A
0 Ratings

Customer Receipt Applications

9.7
97%
4 Ratings
N/A
0 Ratings

Customer Collections

9.4
94%
4 Ratings
N/A
0 Ratings

Revenue Recognition

9.8
98%
5 Ratings
N/A
0 Ratings

Cash Management

9.7
97%
8 Ratings
N/A
0 Ratings

Asset Management

9.5
95%
4 Ratings
N/A
0 Ratings

Travel & Expense Management

9.3
93%
5 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

9.6
96%
5 Ratings
N/A
0 Ratings

Period Close

9.6
96%
7 Ratings
N/A
0 Ratings

Transactions Tax

9.8
98%
6 Ratings
N/A
0 Ratings

Subledger Reconciliations

9.6
96%
4 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

10.0
100%
2 Ratings
N/A
0 Ratings

Project Financial Management

9.9

Acumatica

99%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 12/12 features

Budgeting and Forecasting

9.6
96%
4 Ratings
N/A
0 Ratings

Project Costing

9.9
99%
3 Ratings
N/A
0 Ratings

Cost Capture

9.9
99%
3 Ratings
N/A
0 Ratings

Capital Project Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customer Invoicing

10.0
100%
2 Ratings
N/A
0 Ratings

Customer Contract Compliance

10.0
100%
2 Ratings
N/A
0 Ratings

Project Revenue Recognition

9.9
99%
3 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

9.9
99%
3 Ratings
N/A
0 Ratings

Project Financials Dashboard

10.0
100%
2 Ratings
N/A
0 Ratings

Real-time Financial Reporting

10.0
100%
2 Ratings
N/A
0 Ratings

Embedded Business Intelligence

10.0
100%
2 Ratings
N/A
0 Ratings

Project Planning Collaboration

10.0
100%
2 Ratings
N/A
0 Ratings

Project Execution Management

8.0

Acumatica

80%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 7/7 features

Project Planning and Scheduling

8.0
80%
1 Rating
N/A
0 Ratings

Project Manager Dashboard

8.0
80%
1 Rating
N/A
0 Ratings

Resource Manager Dashboard

8.0
80%
1 Rating
N/A
0 Ratings

Task Insight for Project Managers

8.0
80%
1 Rating
N/A
0 Ratings

Team Member Task Collaboration

7.0
70%
2 Ratings
N/A
0 Ratings

Talent Profiles

9.0
90%
1 Rating
N/A
0 Ratings

Real-Time Project Reporting

8.0
80%
1 Rating
N/A
0 Ratings

Grants Management

7.8

Acumatica

78%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 4/4 features

Award Lifecycle Management

7.0
70%
1 Rating
N/A
0 Ratings

Spending Control

8.0
80%
1 Rating
N/A
0 Ratings

Indirect Cost Management

8.0
80%
1 Rating
N/A
0 Ratings

Billing

8.0
80%
1 Rating
N/A
0 Ratings

Procurement

7.7

Acumatica

77%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 9/9 features

Sourcing Team Collaboration

6.3
63%
2 Ratings
N/A
0 Ratings

Sourcing Analysis

8.0
80%
1 Rating
N/A
0 Ratings

Bids Analyzed and Compared

8.0
80%
1 Rating
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

7.0
70%
1 Rating
N/A
0 Ratings

Invoice Automated Matching

7.0
70%
1 Rating
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

9.0
90%
1 Rating
N/A
0 Ratings

Supplier Assessment

8.0
80%
1 Rating
N/A
0 Ratings

Supplier Management

9.0
90%
1 Rating
N/A
0 Ratings

Supplier Portal

7.0
70%
1 Rating
N/A
0 Ratings

Logistics

9.4

Acumatica

94%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 11/11 features

Transportation Planning and Optimization

10.0
100%
2 Ratings
N/A
0 Ratings

Transportation Sourcing Management

10.0
100%
2 Ratings
N/A
0 Ratings

Transportation Process Integration

10.0
100%
1 Rating
N/A
0 Ratings

Transportation Execution Management

10.0
100%
1 Rating
N/A
0 Ratings

Trade Management

8.0
80%
1 Rating
N/A
0 Ratings

Customs Entry Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customs Document Management

10.0
100%
2 Ratings
N/A
0 Ratings

Customs Document Collaboration

10.0
100%
2 Ratings
N/A
0 Ratings

Fulfillment Management

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Visibility

8.0
80%
1 Rating
N/A
0 Ratings

Warehouse Workforce Management

10.0
100%
1 Rating
N/A
0 Ratings

Manufacturing

9.8

Acumatica

98%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 9/9 features

Production Process Design

10.0
100%
2 Ratings
N/A
0 Ratings

Supply Chain Business Flows

9.9
99%
4 Ratings
N/A
0 Ratings

Production Management

9.8
98%
3 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

9.9
99%
3 Ratings
N/A
0 Ratings

Configuration Management

9.9
99%
4 Ratings
N/A
0 Ratings

Work Definition

9.8
98%
2 Ratings
N/A
0 Ratings

Work Execution

9.8
98%
2 Ratings
N/A
0 Ratings

Advanced Fulfillment

9.7
97%
2 Ratings
N/A
0 Ratings

Manufacturing Costs

9.6
96%
3 Ratings
N/A
0 Ratings

Supply Chain

9.9

Acumatica

99%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 4/4 features

Forecasting

9.8
98%
3 Ratings
N/A
0 Ratings

Inventory Planning

9.8
98%
3 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

10.0
100%
2 Ratings
N/A
0 Ratings

Performance Monitoring

10.0
100%
1 Rating
N/A
0 Ratings

Product Lifecycle Management

9.0

Acumatica

90%

Salesforce

Feature Set Not Supported
N/A
Acumatica ranks higher in 6/6 features

Ideation Management

10.0
100%
1 Rating
N/A
0 Ratings

Requirements Management

10.0
100%
1 Rating
N/A
0 Ratings

Proposal Management

10.0
100%
2 Ratings
N/A
0 Ratings

Product Master Data Management

9.0
90%
1 Rating
N/A
0 Ratings

Vendor Portal

7.0
70%
1 Rating
N/A
0 Ratings

Project Portfolio Management

8.0
80%
1 Rating
N/A
0 Ratings

Sales Force Automation

Acumatica

Feature Set Not Supported
N/A
8.2

Salesforce

82%
Salesforce.com ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.5
85%
186 Ratings

Workflow management

N/A
0 Ratings
8.2
82%
178 Ratings

Territory management

N/A
0 Ratings
8.0
80%
147 Ratings

Opportunity management

N/A
0 Ratings
8.6
86%
182 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
171 Ratings

Contract management

N/A
0 Ratings
8.0
80%
144 Ratings

Quote & order management

N/A
0 Ratings
7.8
78%
136 Ratings

Interaction tracking

N/A
0 Ratings
8.3
83%
157 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.2
82%
129 Ratings

Customer Service & Support

Acumatica

Feature Set Not Supported
N/A
8.6

Salesforce

86%
Salesforce.com ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
56 Ratings

Call center management

N/A
0 Ratings
8.4
84%
42 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
46 Ratings

Marketing Automation

Acumatica

Feature Set Not Supported
N/A
8.2

Salesforce

82%
Salesforce.com ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.3
83%
169 Ratings

Email marketing

N/A
0 Ratings
8.1
81%
143 Ratings

CRM Project Management

Acumatica

Feature Set Not Supported
N/A
7.7

Salesforce

77%
Salesforce.com ranks higher in 3/3 features

Task management

N/A
0 Ratings
7.9
79%
161 Ratings

Billing and invoicing management

N/A
0 Ratings
6.7
67%
37 Ratings

Reporting

N/A
0 Ratings
8.4
84%
125 Ratings

CRM Reporting & Analytics

Acumatica

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.2
82%
158 Ratings

Pipeline visualization

N/A
0 Ratings
8.4
84%
174 Ratings

Customizable reports

N/A
0 Ratings
8.5
85%
182 Ratings

Social CRM

Acumatica

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.2
82%
116 Ratings

Social engagement

N/A
0 Ratings
8.4
84%
113 Ratings

Integrations with 3rd-party Software

Acumatica

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
8.3
83%
150 Ratings

Compensation management

N/A
0 Ratings
8.3
83%
101 Ratings

Platform

Acumatica

Feature Set Not Supported
N/A
8.3

Salesforce

83%
Salesforce.com ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
8.3
83%
159 Ratings

Attribute Ratings

  • Acumatica is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Salesforce.com is rated higher in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.1

Acumatica

81%
11 Ratings
8.0

Salesforce

80%
303 Ratings

Likelihood to Renew

9.0

Acumatica

90%
1 Rating
9.4

Salesforce

94%
49 Ratings

Usability

8.0

Acumatica

80%
1 Rating
8.4

Salesforce

84%
92 Ratings

Availability

Acumatica

N/A
0 Ratings
9.8

Salesforce

98%
54 Ratings

Performance

Acumatica

N/A
0 Ratings
9.0

Salesforce

90%
36 Ratings

Support Rating

10.0

Acumatica

100%
1 Rating
8.0

Salesforce

80%
119 Ratings

In-Person Training

Acumatica

N/A
0 Ratings
7.9

Salesforce

79%
11 Ratings

Online Training

Acumatica

N/A
0 Ratings
9.1

Salesforce

91%
15 Ratings

Implementation Rating

Acumatica

N/A
0 Ratings
9.4

Salesforce

94%
32 Ratings

Configurability

Acumatica

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Contract Terms and Pricing Model

Acumatica

N/A
0 Ratings
9.1

Salesforce

91%
10 Ratings

Product Scalability

Acumatica

N/A
0 Ratings
10.0

Salesforce

100%
2 Ratings

Professional Services

Acumatica

N/A
0 Ratings
9.3

Salesforce

93%
8 Ratings

Likelihood to Recommend

Acumatica

Acumatica is great for mid to large size organizations that need a fully integrated solution and many modules. The software is very robust and they are always adding more features and functionality to the product. So as your business grows the product does too. It's not like other ERP solutions that I've worked with that rarely improve.
Read full review

Salesforce

Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
Read full review

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Read full review

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Read full review

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Read full review

Salesforce

  • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
  • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
  • Continued expansion of Salesforce Surveys for more features and flexibility.
Read full review

Pricing Details

Acumatica

Starting Price

Editions & Modules

Acumatica editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing is always consumption-based with no five-year lock-ins or termination penalties. We believe that everyone in your company needs up-to-date and accurate information to make the best decisions. That’s why we created an Acumatica ERP pricing structure that lets you add casual users, suppliers, and customers without paying for additional licenses. Your cost is based on the features and resources that you choose to utilize, not on the number of users who access the system. Get pricing tailored to your usage: An Acumatica partner will work with you to understand your specific requirements, determine the proper resources and modules for your company, and present you with an accurate price for your license. We provide you with the ability to deploy where you need, switch when you need, and never incur a fee for doing so.

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Acumatica

    It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
    Read full review

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    Acumatica

    1- Its interface [is] easy to understand. 2- [The] help center is very supportive.
    Read full review

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    Acumatica

    No answers on this topic

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    Acumatica

    No answers on this topic

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    Acumatica

    They support their customers with more tools like 1- Help center in every screen 2- Acumatica University [has] PDF books and videos 3- Contact with Acumatica team support through live chat, call, or create case
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    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
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    In-Person Training

    Acumatica

    No answers on this topic

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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    Online Training

    Acumatica

    No answers on this topic

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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    Implementation Rating

    Acumatica

    No answers on this topic

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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    Alternatives Considered

    Acumatica

    Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
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    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
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    Contract Terms and Pricing Model

    Acumatica

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
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    Scalability

    Acumatica

    No answers on this topic

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
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    Professional Services

    Acumatica

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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    Return on Investment

    Acumatica

    • Acumatica provides us with real-time reports on our entire business process by connecting our sales, delivery of services/product, and up to collection. Given this, we couldn't quantify the value of seeing a clearer picture of our business, thus we are able to make timely and accurate decisions.
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    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
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