What users are saying about
31 Ratings
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Top Rated
2849 Ratings
31 Ratings
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Score 8.5 out of 100

Salesforce

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Top Rated
2849 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Acumatica

We work with clients from various fields and have not yet encountered cases where Acumatica is not suitable. It can be customized for any business. Some business-process a harder for customization but basically, everything is solvable.
Anonymous | TrustRadius Reviewer

Salesforce

It's a great customer relationship management in the view of sales and services. Marketing wise it's difficult for lead management and we've experienced some syncing issues with the marketing automation tool. We've noticed that when records are merged, important info from the deleted record is not available anymore and this sometimes causes difficulty with alignment in reports. The custom report format too is only limited to 3 objects.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Acumatica
9.9
Salesforce
Pay calculation
Acumatica
9.9
Salesforce
Benefit plan administration
Acumatica
9.9
Salesforce
Direct deposit files
Acumatica
9.9
Salesforce
Salary revision and increment management
Acumatica
9.9
Salesforce
Reimbursement management
Acumatica
9.8
Salesforce

Customization

Acumatica
9.8
Salesforce
8.0
API for custom integration
Acumatica
9.8
Salesforce
8.0
Plug-ins
Acumatica
9.7
Salesforce
Custom fields
Acumatica
Salesforce
8.2
Custom objects
Acumatica
Salesforce
8.1
Scripting environment
Acumatica
Salesforce
7.7

Security

Acumatica
9.6
Salesforce
8.5
Single sign-on capability
Acumatica
9.8
Salesforce
8.3
Role-based user permissions
Acumatica
9.5
Salesforce
8.6

Reporting & Analytics

Acumatica
8.9
Salesforce
Dashboards
Acumatica
9.0
Salesforce
Standard reports
Acumatica
8.5
Salesforce
Custom reports
Acumatica
9.3
Salesforce

General Ledger and Configurable Accounting

Acumatica
9.3
Salesforce
Accounts payable
Acumatica
9.1
Salesforce
Accounts receivable
Acumatica
9.0
Salesforce
Global Financial Support
Acumatica
9.9
Salesforce
Primary and Secondary Ledgers
Acumatica
9.2
Salesforce
Intercompany Accounting
Acumatica
9.8
Salesforce
Localizations
Acumatica
9.8
Salesforce
Journals and Reconciliations
Acumatica
9.2
Salesforce
Enterprise Accounting
Acumatica
9.0
Salesforce
Configurable Accounting
Acumatica
9.1
Salesforce
Centralized Rules Framework
Acumatica
9.3
Salesforce
Standardized Processes
Acumatica
9.4
Salesforce

Inventory Management

Acumatica
9.7
Salesforce
Inventory tracking
Acumatica
9.8
Salesforce
Automatic reordering
Acumatica
9.5
Salesforce
Location management
Acumatica
9.7
Salesforce
Manufacturing module
Acumatica
9.8
Salesforce

Order Management

Acumatica
9.5
Salesforce
Pricing
Acumatica
9.2
Salesforce
Order entry
Acumatica
9.0
Salesforce
Credit card processing
Acumatica
9.1
Salesforce
Cost of goods sold
Acumatica
9.2
Salesforce
Order Orchestration
Acumatica
9.8
Salesforce
End-to-end order visibility
Acumatica
9.8
Salesforce
Order exception Resolution
Acumatica
9.9
Salesforce

Subledger and Financial Process

Acumatica
9.4
Salesforce
Automated Invoice Processing
Acumatica
9.4
Salesforce
Shared Services Payments
Acumatica
9.2
Salesforce
Billings Management
Acumatica
9.6
Salesforce
Customer Receipt Applications
Acumatica
9.5
Salesforce
Customer Collections
Acumatica
9.1
Salesforce
Revenue Recognition
Acumatica
9.7
Salesforce
Cash Management
Acumatica
9.5
Salesforce
Asset Management
Acumatica
9.2
Salesforce
Travel & Expense Management
Acumatica
9.1
Salesforce
Budgetary Control & Encumbrance Accounting
Acumatica
9.5
Salesforce
Period Close
Acumatica
9.4
Salesforce
Transactions Tax
Acumatica
9.6
Salesforce
Subledger Reconciliations
Acumatica
9.4
Salesforce
3rd Party Accounting Systems
Acumatica
9.9
Salesforce

Project Financial Management

Acumatica
9.9
Salesforce
Budgeting and Forecasting
Acumatica
9.3
Salesforce
Project Costing
Acumatica
9.8
Salesforce
Cost Capture
Acumatica
9.8
Salesforce
Capital Project Management
Acumatica
9.9
Salesforce
Customer Invoicing
Acumatica
9.9
Salesforce
Customer Contract Compliance
Acumatica
9.9
Salesforce
Project Revenue Recognition
Acumatica
9.8
Salesforce
Project Financial Performance Analysis
Acumatica
9.9
Salesforce
Project Financials Dashboard
Acumatica
10.0
Salesforce
Real-time Financial Reporting
Acumatica
10.0
Salesforce
Embedded Business Intelligence
Acumatica
9.9
Salesforce
Project Planning Collaboration
Acumatica
9.9
Salesforce

Project Execution Management

Acumatica
8.0
Salesforce
Project Planning and Scheduling
Acumatica
8.0
Salesforce
Project Manager Dashboard
Acumatica
8.0
Salesforce
Resource Manager Dashboard
Acumatica
8.0
Salesforce
Task Insight for Project Managers
Acumatica
8.0
Salesforce
Team Member Task Collaboration
Acumatica
7.0
Salesforce
Talent Profiles
Acumatica
9.0
Salesforce
Real-Time Project Reporting
Acumatica
8.0
Salesforce

Grants Management

Acumatica
7.8
Salesforce
Award Lifecycle Management
Acumatica
7.0
Salesforce
Spending Control
Acumatica
8.0
Salesforce
Indirect Cost Management
Acumatica
8.0
Salesforce
Billing
Acumatica
8.0
Salesforce

Procurement

Acumatica
7.7
Salesforce
Sourcing Team Collaboration
Acumatica
6.3
Salesforce
Sourcing Analysis
Acumatica
8.0
Salesforce
Bids Analyzed and Compared
Acumatica
8.0
Salesforce
Catalog Shopping E-Commerce for Employees
Acumatica
7.0
Salesforce
Invoice Automated Matching
Acumatica
7.0
Salesforce
Requisitions-to-Purchase Orders Integrated
Acumatica
9.0
Salesforce
Supplier Assessment
Acumatica
8.0
Salesforce
Supplier Management
Acumatica
9.0
Salesforce
Supplier Portal
Acumatica
7.0
Salesforce

Logistics

Acumatica
9.4
Salesforce
Transportation Planning and Optimization
Acumatica
9.9
Salesforce
Transportation Sourcing Management
Acumatica
9.9
Salesforce
Transportation Process Integration
Acumatica
10.0
Salesforce
Transportation Execution Management
Acumatica
10.0
Salesforce
Trade Management
Acumatica
8.0
Salesforce
Customs Entry Management
Acumatica
10.0
Salesforce
Customs Document Management
Acumatica
10.0
Salesforce
Customs Document Collaboration
Acumatica
10.0
Salesforce
Fulfillment Management
Acumatica
8.0
Salesforce
Inventory Visibility
Acumatica
8.0
Salesforce
Warehouse Workforce Management
Acumatica
10.0
Salesforce

Manufacturing

Acumatica
9.7
Salesforce
Production Process Design
Acumatica
9.9
Salesforce
Supply Chain Business Flows
Acumatica
9.8
Salesforce
Production Management
Acumatica
9.7
Salesforce
Contracted Manufacturing Management
Acumatica
9.9
Salesforce
Configuration Management
Acumatica
9.8
Salesforce
Work Definition
Acumatica
9.6
Salesforce
Work Execution
Acumatica
9.6
Salesforce
Advanced Fulfillment
Acumatica
9.5
Salesforce
Manufacturing Costs
Acumatica
9.3
Salesforce

Supply Chain

Acumatica
9.8
Salesforce
Forecasting
Acumatica
9.6
Salesforce
Inventory Planning
Acumatica
9.6
Salesforce
Multi-tier Supply Chain Planning
Acumatica
9.9
Salesforce
Performance Monitoring
Acumatica
10.0
Salesforce

Product Lifecycle Management

Acumatica
9.0
Salesforce
Ideation Management
Acumatica
10.0
Salesforce
Requirements Management
Acumatica
10.0
Salesforce
Proposal Management
Acumatica
9.9
Salesforce
Product Master Data Management
Acumatica
9.0
Salesforce
Vendor Portal
Acumatica
7.0
Salesforce
Project Portfolio Management
Acumatica
8.0
Salesforce

Sales Force Automation

Acumatica
Salesforce
7.8
Customer data management / contact management
Acumatica
Salesforce
8.3
Workflow management
Acumatica
Salesforce
7.7
Territory management
Acumatica
Salesforce
7.6
Opportunity management
Acumatica
Salesforce
8.3
Integration with email client (e.g., Outlook or Gmail)
Acumatica
Salesforce
7.2
Contract management
Acumatica
Salesforce
7.6
Quote & order management
Acumatica
Salesforce
7.6
Interaction tracking
Acumatica
Salesforce
7.9
Channel / partner relationship management
Acumatica
Salesforce
7.8

Customer Service & Support

Acumatica
Salesforce
8.5
Case management
Acumatica
Salesforce
9.0
Call center management
Acumatica
Salesforce
8.4
Help desk management
Acumatica
Salesforce
8.3

Marketing Automation

Acumatica
Salesforce
7.8
Lead management
Acumatica
Salesforce
8.0
Email marketing
Acumatica
Salesforce
7.5

CRM Project Management

Acumatica
Salesforce
7.4
Task management
Acumatica
Salesforce
7.5
Billing and invoicing management
Acumatica
Salesforce
6.7
Reporting
Acumatica
Salesforce
8.1

CRM Reporting & Analytics

Acumatica
Salesforce
8.2
Forecasting
Acumatica
Salesforce
8.0
Pipeline visualization
Acumatica
Salesforce
8.3
Customizable reports
Acumatica
Salesforce
8.4

Social CRM

Acumatica
Salesforce
7.5
Social data
Acumatica
Salesforce
7.4
Social engagement
Acumatica
Salesforce
7.6

Integrations with 3rd-party Software

Acumatica
Salesforce
7.5
Marketing automation
Acumatica
Salesforce
7.5
Compensation management
Acumatica
Salesforce
7.4

Platform

Acumatica
Salesforce
7.7
Mobile access
Acumatica
Salesforce
7.7

Pros

Acumatica

  • Expense reporting - enabled by a smartphone, you can image receipts and create claims quickly
  • Chart of accounts - being able to drill down in an expense category to see the individual claims that make up the total is helpful
  • Reporting - I appreciate the ability to pull a standard report and export to Excel quickly and easily
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

Acumatica

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
Anonymous | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Acumatica

Acumatica 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 8.1
Based on 80 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 107 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acumatica

Acumatica trumps over QuickBooks Enterprise Solutions in many ways. First, Acumatica being in the cloud has given us agility in accessing the platform anywhere and anytime. Second, the dashboard creation feature of Acumatica has given us the ability to customize each dashboard of each of our employees. Lastly, the CRM solution of Acumatica enables us to track, manage, and monitor our sales team.
Parker Ong | TrustRadius Reviewer

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

Scalability

Acumatica

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Acumatica

  • Acumatica has saved us so much time, previously having multiple disparate systems for handling our many processes. Now we have one fully integrated system saving us time and money.
Nicole Ronchetti | TrustRadius Reviewer

Salesforce

  • Salesforce has had a huge impact on our company. Making us 50% more profitable since we can easily manage leads better and see where profitable opportunities lie.
  • Employee management and engagement are also easily trackable and have since made us more accountable to each other since everyone can see progress within their units in salesforce and it drives healthy competition.
Nichole Pelaez | TrustRadius Reviewer

Screenshots

Pricing Details

Acumatica

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acumatica Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acumatica
9.1
Salesforce
7.9

Likelihood to Renew

Acumatica
9.0
Salesforce
10.0

Usability

Acumatica
Salesforce
8.1

Reliability and Availability

Acumatica
Salesforce
9.8

Performance

Acumatica
Salesforce
9.0

Support Rating

Acumatica
Salesforce
7.5

In-Person Training

Acumatica
Salesforce
7.9

Online Training

Acumatica
Salesforce
9.1

Implementation Rating

Acumatica
Salesforce
9.4

Scalability

Acumatica
Salesforce
10.0

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