What users are saying about
13 Ratings
14 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Likelihood to Recommend

Acumatica 5.0

Fairly easy and intuitive user interface with common features throughout the platform makes it easy to train users new to the system. However, it requires a lot of dev customization with limited features that a power user/administrator can manipulate. Doesn't provide a very customized experience to the individual user. Seems that the best scenario is for companies that will use implementation and customization services to maximize the features of Acumatica.
No photo available

Synoptix

I have actually recommended the product many times. Once the reports are written, it just works. Zero effort. The financials were easy to write. If only the month end closing process were this simple.
Traci Hemmerlin  CPA profile photo

Feature Rating Comparison

Payroll Management

Acumatica 5.0
7.5
Synoptix
Pay calculation
Acumatica 5.0
7.0
Synoptix
Benefit plan administration
Acumatica 5.0
7.0
Synoptix
Direct deposit files
Acumatica 5.0
8.0
Synoptix
Salary revision and increment management
Acumatica 5.0
8.0
Synoptix
Reimbursement management
Acumatica 5.0
7.5
Synoptix

Customization

Acumatica 5.0
5.6
Synoptix
API for custom integration
Acumatica 5.0
5.7
Synoptix
Plug-ins
Acumatica 5.0
5.5
Synoptix

Security

Acumatica 5.0
8.6
Synoptix
9.1
Single sign-on capability
Acumatica 5.0
9.0
Synoptix
9.1
Role-based user permissions
Acumatica 5.0
8.3
Synoptix
9.1

Reporting & Analytics

Acumatica 5.0
7.9
Synoptix
7.7
Dashboards
Acumatica 5.0
7.6
Synoptix
6.3
Standard reports
Acumatica 5.0
7.8
Synoptix
7.7
Custom reports
Acumatica 5.0
8.2
Synoptix
9.2

General Ledger and Configurable Accounting

Acumatica 5.0
7.9
Synoptix
7.2
Accounts payable
Acumatica 5.0
8.3
Synoptix
8.3
Accounts receivable
Acumatica 5.0
7.6
Synoptix
8.3
Global Financial Support
Acumatica 5.0
7.5
Synoptix
Primary and Secondary Ledgers
Acumatica 5.0
8.0
Synoptix
Intercompany Accounting
Acumatica 5.0
8.2
Synoptix
Localizations
Acumatica 5.0
8.0
Synoptix
Journals and Reconciliations
Acumatica 5.0
7.9
Synoptix
Enterprise Accounting
Acumatica 5.0
8.0
Synoptix
Configurable Accounting
Acumatica 5.0
8.0
Synoptix
Centralized Rules Framework
Acumatica 5.0
8.0
Synoptix
Standardized Processes
Acumatica 5.0
7.6
Synoptix
Cash management
Acumatica 5.0
Synoptix
6.9
Expense management
Acumatica 5.0
Synoptix
5.6
Time tracking
Acumatica 5.0
Synoptix
6.4
Fixed asset management
Acumatica 5.0
Synoptix
9.5
Multi-currency support
Acumatica 5.0
Synoptix
5.0
Multi-division support
Acumatica 5.0
Synoptix
9.0
Regulations compliance
Acumatica 5.0
Synoptix
9.7
Self-service portal
Acumatica 5.0
Synoptix
2.9

Inventory Management

Acumatica 5.0
8.4
Synoptix
9.1
Inventory tracking
Acumatica 5.0
9.0
Synoptix
9.1
Automatic reordering
Acumatica 5.0
8.0
Synoptix
Location management
Acumatica 5.0
8.7
Synoptix
9.1
Manufacturing module
Acumatica 5.0
8.0
Synoptix

Order Management

Acumatica 5.0
7.9
Synoptix
7.2
Pricing
Acumatica 5.0
7.9
Synoptix
Order entry
Acumatica 5.0
8.2
Synoptix
Credit card processing
Acumatica 5.0
8.0
Synoptix
Cost of goods sold
Acumatica 5.0
8.0
Synoptix
7.2
Order Orchestration
Acumatica 5.0
7.5
Synoptix
End-to-end order visibility
Acumatica 5.0
7.9
Synoptix
Order exception Resolution
Acumatica 5.0
8.0
Synoptix

Subledger and Financial Process

Acumatica 5.0
7.8
Synoptix
Automated Invoice Processing
Acumatica 5.0
7.0
Synoptix
Shared Services Payments
Acumatica 5.0
9.0
Synoptix
Billings Management
Acumatica 5.0
7.0
Synoptix
Customer Receipt Applications
Acumatica 5.0
8.0
Synoptix
Customer Collections
Acumatica 5.0
7.7
Synoptix
Revenue Recognition
Acumatica 5.0
8.0
Synoptix
Cash Management
Acumatica 5.0
7.8
Synoptix
Asset Management
Acumatica 5.0
9.0
Synoptix
Travel & Expense Management
Acumatica 5.0
7.5
Synoptix
Budgetary Control & Encumbrance Accounting
Acumatica 5.0
7.5
Synoptix
Period Close
Acumatica 5.0
7.7
Synoptix
Transactions Tax
Acumatica 5.0
7.5
Synoptix
Subledger Reconciliations
Acumatica 5.0
8.0
Synoptix
3rd Party Accounting Systems
Acumatica 5.0
7.0
Synoptix

Project Financial Management

Acumatica 5.0
7.9
Synoptix
Budgeting and Forecasting
Acumatica 5.0
7.5
Synoptix
Project Costing
Acumatica 5.0
7.5
Synoptix
Cost Capture
Acumatica 5.0
7.5
Synoptix
Capital Project Management
Acumatica 5.0
8.0
Synoptix
Customer Invoicing
Acumatica 5.0
8.0
Synoptix
Customer Contract Compliance
Acumatica 5.0
7.0
Synoptix
Project Revenue Recognition
Acumatica 5.0
7.5
Synoptix
Project Financial Performance Analysis
Acumatica 5.0
8.0
Synoptix
Project Financials Dashboard
Acumatica 5.0
9.0
Synoptix
Real-time Financial Reporting
Acumatica 5.0
9.0
Synoptix
Embedded Business Intelligence
Acumatica 5.0
8.0
Synoptix
Project Planning Collaboration
Acumatica 5.0
8.0
Synoptix

Project Execution Management

Acumatica 5.0
8.0
Synoptix
Project Planning and Scheduling
Acumatica 5.0
8.0
Synoptix
Project Manager Dashboard
Acumatica 5.0
8.0
Synoptix
Resource Manager Dashboard
Acumatica 5.0
8.0
Synoptix
Task Insight for Project Managers
Acumatica 5.0
8.0
Synoptix
Team Member Task Collaboration
Acumatica 5.0
7.0
Synoptix
Talent Profiles
Acumatica 5.0
9.0
Synoptix
Real-Time Project Reporting
Acumatica 5.0
8.0
Synoptix

Grants Management

Acumatica 5.0
7.8
Synoptix
Award Lifecycle Management
Acumatica 5.0
7.0
Synoptix
Spending Control
Acumatica 5.0
8.0
Synoptix
Indirect Cost Management
Acumatica 5.0
8.0
Synoptix
Billing
Acumatica 5.0
8.0
Synoptix

Procurement

Acumatica 5.0
7.9
Synoptix
Sourcing Team Collaboration
Acumatica 5.0
8.0
Synoptix
Sourcing Analysis
Acumatica 5.0
8.0
Synoptix
Bids Analyzed and Compared
Acumatica 5.0
8.0
Synoptix
Catalog Shopping E-Commerce for Employees
Acumatica 5.0
7.0
Synoptix
Invoice Automated Matching
Acumatica 5.0
7.0
Synoptix
Requisitions-to-Purchase Orders Integrated
Acumatica 5.0
9.0
Synoptix
Supplier Assessment
Acumatica 5.0
8.0
Synoptix
Supplier Management
Acumatica 5.0
9.0
Synoptix
Supplier Portal
Acumatica 5.0
7.0
Synoptix

Logistics

Acumatica 5.0
7.8
Synoptix
Transportation Planning and Optimization
Acumatica 5.0
7.0
Synoptix
Transportation Sourcing Management
Acumatica 5.0
7.0
Synoptix
Trade Management
Acumatica 5.0
8.0
Synoptix
Customs Entry Management
Acumatica 5.0
8.0
Synoptix
Customs Document Management
Acumatica 5.0
8.0
Synoptix
Customs Document Collaboration
Acumatica 5.0
8.0
Synoptix
Fulfillment Management
Acumatica 5.0
8.0
Synoptix
Inventory Visibility
Acumatica 5.0
8.0
Synoptix

Manufacturing

Acumatica 5.0
7.2
Synoptix
Production Process Design
Acumatica 5.0
7.0
Synoptix
Supply Chain Business Flows
Acumatica 5.0
7.0
Synoptix
Production Management
Acumatica 5.0
8.0
Synoptix
Configuration Management
Acumatica 5.0
7.0
Synoptix
Manufacturing Costs
Acumatica 5.0
7.0
Synoptix

Supply Chain

Acumatica 5.0
8.0
Synoptix
Forecasting
Acumatica 5.0
8.0
Synoptix
Inventory Planning
Acumatica 5.0
8.0
Synoptix
Multi-tier Supply Chain Planning
Acumatica 5.0
8.0
Synoptix

Product Lifecycle Management

Acumatica 5.0
8.0
Synoptix
Proposal Management
Acumatica 5.0
8.0
Synoptix
Product Master Data Management
Acumatica 5.0
9.0
Synoptix
Vendor Portal
Acumatica 5.0
7.0
Synoptix
Project Portfolio Management
Acumatica 5.0
8.0
Synoptix

Accounting Firm BPO Features

Acumatica 5.0
Synoptix
8.7
Branded client dashboards
Acumatica 5.0
Synoptix
9.1
Client data roll-up capabilities
Acumatica 5.0
Synoptix
6.6
Configurable alerts
Acumatica 5.0
Synoptix
9.1
Client template cloning
Acumatica 5.0
Synoptix
9.1
Single sign-on
Acumatica 5.0
Synoptix
9.1
Legacy system data migration
Acumatica 5.0
Synoptix
9.1

Pros

Acumatica 5.0

  • Expense reporting: Available both on the desktop and app versions, it has allowed our team members to reduce almost all paper in the expense reporting process, streamline approvals, and reduced time from submission to final payment.
  • CRM: Managing customer information in a single place, accessible to all. Connecting customer accounts to opportunities allow us to quickly see the overall value of an account from past, current and future opportunities.
  • Financial: Drill downs in reporting allows quick and easy access to address questions on individual transactions affecting financial performance. Drill downs are also protected by permissions and roles to ensure people only have access to information relevant to them.
No photo available

Synoptix

  • Complex, time consuming reports can be quickly produced without the need of a special skills set.
  • Organizes and provides for better access and distribution of data from your ERP.
  • Can’t emphasize enough the IT independence! You don’t really need them!
Mariano Monzu, CPA profile photo

Cons

Acumatica 5.0

  • Email integration: Horribly clunky, requires users to share email password with Acumatica to allow use of outbound emails. Should be using a more secure method like access tokens.
  • Expense approval process: Once expense claims are approved, approvers (depending on role) can no longer see the approved/denied claims. Denial of claims requires a manual email/call to submitter instructing them to correct and resubmit the claim.
  • CRM: Allow for tracking of cases by the opportunity in addition to business accounts. This would allow for more accurate tracking of issues related to specific opportunities.
No photo available

Synoptix

  • The web portal could be improved both in its presentation and organization of data and speed of delivery.
  • It would be ideal to run and publish reports for multi-departmental users in one report. In other words, have a single report with multiple tabs representing each department and not have multiple reports (one for each department).
  • When new production filters (under financial setup) are added these should automatically appear in order.
Mariano Monzu, CPA profile photo

Likelihood to Renew

Acumatica 5.0

Acumatica 5.0 9.0
Based on 1 answer
It is very customisable and good value for money. It is also scalable for the future. The CRM and ecommerce integtration are the main downsides.
Justin Leflaive profile photo

Synoptix

No score
No answers yet
No answers on this topic

Alternatives Considered

Acumatica 5.0

I liked the flexibility of Salesforce and the ability to customize look and feel with minimal development involvement. Email integration was smooth and seamless. However, Acumatica's ability to customize certain business processes to meet our particular day to day operational needs and account based fee as opposed to user based fees made it a better option for our organization.
No photo available

Synoptix

Synoptix is by far, much more user friendly
Jesse Smith profile photo

Return on Investment

Acumatica 5.0

  • Better communication and collaboration on customer accounts through the CRM.
  • Improved month-end close time and more up to date financial information.
  • Slow to implement has been frustrating for the team and has been more expensive than anticipated.
No photo available

Synoptix

  • Tough to determine but can get answers for management to make timely decisions.
Greg Copeland profile photo

Pricing Details

Acumatica 5.0

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Synoptix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison