5 Ratings
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Score 7.7 out of 100
11 Ratings
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Score 6 out of 100

Feature Set Ratings

    Payroll Management

    Acumen Data Systems clockVIEW, now from Journyx

    Feature Set Not Supported
    N/A
    8.6

    Heartland Payroll+

    86%
    Heartland Payroll+ ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    7.7
    77%
    2 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Acumen Data Systems clockVIEW, now from Journyx is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.0

    Acumen Data Systems clockVIEW, now from Journyx

    90%
    1 Rating
    5.6

    Heartland Payroll+

    56%
    7 Ratings

    Support Rating

    9.0

    Acumen Data Systems clockVIEW, now from Journyx

    90%
    2 Ratings
    1.4

    Heartland Payroll+

    14%
    4 Ratings

    Implementation Rating

    Acumen Data Systems clockVIEW, now from Journyx

    N/A
    0 Ratings
    1.0

    Heartland Payroll+

    10%
    1 Rating

    Likelihood to Recommend

    Journyx, Inc

    If you have a medium or large company, this is an excellent and highly configurable solution to managing time and attendance.
    Read full review

    Global Payments

    We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
    Read full review

    Pros

    Journyx, Inc

    • Easily customized
    • Flexible user interfaces
    • ability to support multi-tenancy
    Read full review

    Global Payments

    • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
    • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
    • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
    • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
    • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
    Read full review

    Cons

    Journyx, Inc

    • because the system manages huge amounts of data, it requires operators to be highly familiar with the user interface
    • user interface not always intuitive to beginner users
    • better integration with Active Directory
    Read full review

    Global Payments

    • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
    • Response for assistance is usually a lot slower when our dedicated specialist is not available.
    Read full review

    Pricing Details

    Acumen Data Systems clockVIEW, now from Journyx

    Starting Price

    Editions & Modules

    Acumen Data Systems clockVIEW, now from Journyx editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Heartland Payroll+

      Starting Price

      Editions & Modules

      Heartland Payroll+ editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        Journyx, Inc

        I get quick and timely resolution to my issues. I usually find the problems are operator error, but we occasionally find bugs that are quickly remedied.
        Read full review

        Global Payments

        I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
        Read full review

        Implementation Rating

        Journyx, Inc

        No answers on this topic

        Global Payments

        The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
        Read full review

        Alternatives Considered

        Journyx, Inc

        We underwent a comprehensive business requirement assessment and evaluated dozens of packages, narrowing down to a final three. One critical requirement was the need to pass clock in/out activity as well as payrate information between the Time and Attendance software and our ERP systems. We finally evaluated 3 top contenders, and unanimously selected ClockView.
        Read full review

        Global Payments

        I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
        Read full review

        Return on Investment

        Journyx, Inc

        • Infinitely better management of employee labor hours
        • Improved processes for electronically submitting and routing time off requests, with better management of earned benefits
        • Exponentially improved reporting on employee status, turnover reporting, census tracking.
        Read full review

        Global Payments

        • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
        • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
        Read full review

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