Acumen Data Systems clockVIEW, now from Journyx vs. Jobber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acumen Data Systems clockVIEW, now from Journyx
Score 8.3 out of 10
N/A
clockVIEW from Acumen Data Systems in Massachusetts was a time tracking and attendance solution. Acumen was acquired by Journyx.N/A
Jobber
Score 7.2 out of 10
N/A
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
$39
per month 1 user
Pricing
Acumen Data Systems clockVIEW, now from JournyxJobber
Editions & Modules
No answers on this topic
Core
$39 per month
Annual Plan 1 user
Connect
$119 per month
Annual Plan up to 7 users
Grow
$239 per month
Annual Plan up to 30 users
Offerings
Pricing Offerings
Acumen Data Systems clockVIEW, now from JournyxJobber
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Acumen Data Systems clockVIEW, now from JournyxJobber
Top Pros
Top Cons
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Acumen Data Systems clockVIEW, now from JournyxJobber
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User Ratings
Acumen Data Systems clockVIEW, now from JournyxJobber
Likelihood to Recommend
9.0
(1 ratings)
6.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
2.0
(1 ratings)
Usability
-
(0 ratings)
5.0
(2 ratings)
Support Rating
9.0
(1 ratings)
4.0
(2 ratings)
User Testimonials
Acumen Data Systems clockVIEW, now from JournyxJobber
Likelihood to Recommend
Journyx, Inc
If you have a medium or large company, this is an excellent and highly configurable solution to managing time and attendance.
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Jobber - Field Service Software
When you have a lot of techs out in the field, Jobber helps to keep track of who is assigned to which job. This lessens the likelihood of miscommunication or having jobs "fall through the cracks." Techs do not need to physically come to the office for their assignments each day which saves time and money since they can access their Jobber assignments through their phones.
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Pros
Journyx, Inc
  • Easily customized
  • Flexible user interfaces
  • ability to support multi-tenancy
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Jobber - Field Service Software
  • The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
  • Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
  • Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
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Cons
Journyx, Inc
  • because the system manages huge amounts of data, it requires operators to be highly familiar with the user interface
  • user interface not always intuitive to beginner users
  • better integration with Active Directory
Read full review
Jobber - Field Service Software
  • Pricey. They should consider some more affordable options.
  • Design. As we ramped up our visual identity we were looking for a more modern design.
  • To include visible discounting options on quotes, for example.
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Likelihood to Renew
Journyx, Inc
No answers on this topic
Jobber - Field Service Software
I am anxious to replace it but there will be effort to learn and switch.
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Usability
Journyx, Inc
No answers on this topic
Jobber - Field Service Software
It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field
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Support Rating
Journyx, Inc
I get quick and timely resolution to my issues. I usually find the problems are operator error, but we occasionally find bugs that are quickly remedied.
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Jobber - Field Service Software
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
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Alternatives Considered
Journyx, Inc
We underwent a comprehensive business requirement assessment and evaluated dozens of packages, narrowing down to a final three. One critical requirement was the need to pass clock in/out activity as well as payrate information between the Time and Attendance software and our ERP systems. We finally evaluated 3 top contenders, and unanimously selected ClockView.
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Jobber - Field Service Software
Jobber was the best for us by offering the right amount of professional features while not being overwhelming for a small company to use.
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Return on Investment
Journyx, Inc
  • Infinitely better management of employee labor hours
  • Improved processes for electronically submitting and routing time off requests, with better management of earned benefits
  • Exponentially improved reporting on employee status, turnover reporting, census tracking.
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Jobber - Field Service Software
  • This has helped us keep costs down by routing our jobs more efficiently. Specifically, it saves tons of time in routing the jobs, but also saves time/fuel for our drivers.
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