2 Ratings
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Score 4 out of 100
5 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Acumen Data Systems clockVIEW, now from Journyx

If you have a medium or large company, this is an excellent and highly configurable solution to managing time and attendance.
Mark Sauer | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.8
Organize and prioritize service tickets
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.0
Subscription-based notifications
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
10.0
ITSM collaboration and documentation
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
6.8
Ticket creation and submission
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
9.0
Ticket response
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
10.0

Self Help Community

Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.0
External knowledge base
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.0
Internal knowledge base
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.0

Multi-Channel Help

Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.7
Customer portal
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
9.1
Email support
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
8.0
Help Desk CRM integration
Acumen Data Systems clockVIEW, now from Journyx
SherpaDesk
9.1

Pros

Acumen Data Systems clockVIEW, now from Journyx

  • Easily customized
  • Flexible user interfaces
  • ability to support multi-tenancy
Mark Sauer | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

Acumen Data Systems clockVIEW, now from Journyx

  • because the system manages huge amounts of data, it requires operators to be highly familiar with the user interface
  • user interface not always intuitive to beginner users
  • better integration with Active Directory
Mark Sauer | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Support Rating

Acumen Data Systems clockVIEW, now from Journyx

Acumen Data Systems clockVIEW, now from Journyx 9.0
Based on 2 answers
I get quick and timely resolution to my issues. I usually find the problems are operator error, but we occasionally find bugs that are quickly remedied.
Mark Sauer | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acumen Data Systems clockVIEW, now from Journyx

We underwent a comprehensive business requirement assessment and evaluated dozens of packages, narrowing down to a final three. One critical requirement was the need to pass clock in/out activity as well as payrate information between the Time and Attendance software and our ERP systems. We finally evaluated 3 top contenders, and unanimously selected ClockView.
Mark Sauer | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

Acumen Data Systems clockVIEW, now from Journyx

  • Infinitely better management of employee labor hours
  • Improved processes for electronically submitting and routing time off requests, with better management of earned benefits
  • Exponentially improved reporting on employee status, turnover reporting, census tracking.
Mark Sauer | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

Acumen Data Systems clockVIEW, now from Journyx

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acumen Data Systems clockVIEW, now from Journyx Editions & Modules

Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acumen Data Systems clockVIEW, now from Journyx
9.0
SherpaDesk
9.0

Support Rating

Acumen Data Systems clockVIEW, now from Journyx
9.0
SherpaDesk
9.0

Add comparison