5 Ratings
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Score 7.7 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    Acumen Data Systems clockVIEW, now from Journyx

    Feature Set Not Supported
    N/A
    9.2

    SherpaDesk

    92%
    SherpaDesk ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Self Help Community

    Acumen Data Systems clockVIEW, now from Journyx

    Feature Set Not Supported
    N/A
    10.0

    SherpaDesk

    100%
    SherpaDesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-Channel Help

    Acumen Data Systems clockVIEW, now from Journyx

    Feature Set Not Supported
    N/A
    9.3

    SherpaDesk

    93%
    SherpaDesk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Email support

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Acumen Data Systems clockVIEW, now from Journyx and SherpaDesk are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Acumen Data Systems clockVIEW, now from Journyx

    90%
    1 Rating
    9.0

    SherpaDesk

    90%
    4 Ratings

    Support Rating

    9.0

    Acumen Data Systems clockVIEW, now from Journyx

    90%
    2 Ratings

    SherpaDesk

    N/A
    0 Ratings

    Likelihood to Recommend

    Journyx, Inc

    If you have a medium or large company, this is an excellent and highly configurable solution to managing time and attendance.
    Read full review

    SherpaDesk

    The best thing that I saw in this tool is that you can view and manage all the things from a single dashboard. It's super easy to create, give feedback and organize tickets, and it is also very easy to track the progress of any individual ticket. Along with these, its functionality is so easy to understand that anyone can use it after using it for a while.
    Read full review

    Pros

    Journyx, Inc

    • Easily customized
    • Flexible user interfaces
    • ability to support multi-tenancy
    Read full review

    SherpaDesk

    • Can create ticket via e-mail
    • Good reporting capabilties
    • Mobile application
    • Free for one person
    Read full review

    Cons

    Journyx, Inc

    • because the system manages huge amounts of data, it requires operators to be highly familiar with the user interface
    • user interface not always intuitive to beginner users
    • better integration with Active Directory
    Read full review

    SherpaDesk

    • Will load slow sometimes
    • Could have more knowledge base articles
    Read full review

    Pricing Details

    Acumen Data Systems clockVIEW, now from Journyx

    Starting Price

    Editions & Modules

    Acumen Data Systems clockVIEW, now from Journyx editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SherpaDesk

      Starting Price

      $0 per agent

      Editions & Modules

      SherpaDesk editions and modules pricing
      EditionModules
      1st Tech Free01
      Adventure Package392

      Footnotes

      1. per agent
      2. per agent

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Journyx, Inc

      I get quick and timely resolution to my issues. I usually find the problems are operator error, but we occasionally find bugs that are quickly remedied.
      Read full review

      SherpaDesk

      No answers on this topic

      Alternatives Considered

      Journyx, Inc

      We underwent a comprehensive business requirement assessment and evaluated dozens of packages, narrowing down to a final three. One critical requirement was the need to pass clock in/out activity as well as payrate information between the Time and Attendance software and our ERP systems. We finally evaluated 3 top contenders, and unanimously selected ClockView.
      Read full review

      SherpaDesk

      When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
      Read full review

      Return on Investment

      Journyx, Inc

      • Infinitely better management of employee labor hours
      • Improved processes for electronically submitting and routing time off requests, with better management of earned benefits
      • Exponentially improved reporting on employee status, turnover reporting, census tracking.
      Read full review

      SherpaDesk

      • It helps us to satisfy our customers queries easily.
      • It increased our sales and revenue
      • It is easy to use hence saved us a lot of time.
      Read full review

      Screenshots

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