Acumen Data Systems clockVIEW, now from Journyx vs. SherpaDesk

If you have a medium or large company, this is an excellent and highly configurable solution to managing time and attendance.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• Easily customized
• Flexible user interfaces
• ability to support multi-tenancy

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• because the system manages huge amounts of data, it requires operators to be highly familiar with the user interface
• user interface not always intuitive to beginner users
• better integration with Active Directory

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

I get quick and timely resolution to my issues. I usually find the problems are operator error, but we occasionally find bugs that are quickly remedied.

Incentivized

We underwent a comprehensive business requirement assessment and evaluated dozens of packages, narrowing down to a final three. One critical requirement was the need to pass clock in/out activity as well as payrate information between the Time and Attendance software and our ERP systems. We finally evaluated 3 top contenders, and unanimously selected ClockView.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Infinitely better management of employee labor hours
• Improved processes for electronically submitting and routing time off requests, with better management of earned benefits
• Exponentially improved reporting on employee status, turnover reporting, census tracking.

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.