What users are saying about
21 Ratings
8 Ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 1 feature set: Customization
  • Agiline CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • ADAPTcrm and Agiline CRM are tied in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

8.9

ADAPTcrm

89%
9.2

Agiline CRM

92%
Agiline CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
3 Ratings
9.0
90%
1 Rating

Workflow management

9.6
96%
3 Ratings
9.0
90%
1 Rating

Territory management

8.6
86%
3 Ratings
10.0
100%
1 Rating

Opportunity management

8.6
86%
3 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
9.0
90%
1 Rating

Contract management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Quote & order management

9.6
96%
3 Ratings
10.0
100%
1 Rating

Interaction tracking

8.1
81%
3 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Customer Service & Support

9.2

ADAPTcrm

92%
9.3

Agiline CRM

93%
Agiline CRM ranks higher in 3/3 features

Case management

9.6
96%
3 Ratings
10.0
100%
1 Rating

Call center management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Help desk management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Marketing Automation

8.8

ADAPTcrm

88%
9.5

Agiline CRM

95%
Agiline CRM ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Email marketing

8.6
86%
3 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

ADAPTcrm

90%
9.3

Agiline CRM

93%
ADAPTcrm ranks higher in 2/3 features

Task management

9.6
96%
3 Ratings
9.0
90%
1 Rating

Billing and invoicing management

8.6
86%
3 Ratings
10.0
100%
1 Rating

Reporting

9.0
90%
3 Ratings
9.0
90%
1 Rating

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
9.0

Agiline CRM

90%
ADAPTcrm ranks higher in 2/3 features

Forecasting

9.0
90%
3 Ratings
9.0
90%
1 Rating

Pipeline visualization

8.6
86%
3 Ratings
9.0
90%
1 Rating

Customizable reports

9.6
96%
3 Ratings
9.0
90%
1 Rating

Customization

8.6

ADAPTcrm

86%
8.5

Agiline CRM

85%
ADAPTcrm ranks higher in 3/4 features

Custom fields

8.6
86%
3 Ratings
9.0
90%
1 Rating

Custom objects

8.1
81%
3 Ratings
8.0
80%
1 Rating

Scripting environment

8.6
86%
3 Ratings
8.0
80%
1 Rating

API for custom integration

9.0
90%
2 Ratings
9.0
90%
1 Rating

Security

8.8

ADAPTcrm

88%
9.0

Agiline CRM

90%
Agiline CRM ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
9.0
90%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
9.0
90%
1 Rating

Social CRM

8.6

ADAPTcrm

86%
9.5

Agiline CRM

95%
Agiline CRM ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
10.0
100%
1 Rating

Social engagement

8.1
81%
3 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
9.5

Agiline CRM

95%
Agiline CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
9.0
90%
1 Rating

Compensation management

8.6
86%
2 Ratings
10.0
100%
1 Rating

Platform

8.6

ADAPTcrm

86%
9.0

Agiline CRM

90%
Agiline CRM ranks higher in 1/1 features

Mobile access

8.6
86%
2 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • ADAPTcrm and Agiline CRM are tied in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
9.0

Agiline CRM

90%
1 Rating

Usability

9.0

ADAPTcrm

90%
2 Ratings
9.0

Agiline CRM

90%
1 Rating

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
9.0

Agiline CRM

90%
1 Rating

Likelihood to Recommend

ADAPT Software Applications, Inc.

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review

Agiline LLC

Agiline CRM is a tool one must have installed in their company in order to manage and strengthen the bond with their clients. How cool is that to use a tool which is user-friendly and is helping you in almost everything. Its contact management feature is amazing along with the marketing automation feature. Agiline CRM is a tool that has made Customer relation management quite handy.
Read full review

Pros

ADAPT Software Applications, Inc.

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Read full review

Agiline LLC

  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
Read full review

Cons

ADAPT Software Applications, Inc.

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review

Agiline LLC

  • I have found its import of contacts quite complex.
  • It doesn’t work well with some of the browsers.
Read full review

Pricing Details

ADAPTcrm

Starting Price

$0

Editions & Modules

ADAPTcrm editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Agiline CRM

    Starting Price

    $0

    Editions & Modules

    Agiline CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      Agiline LLC

      Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
      with them twice and found them highly responsive and professional people
      having complete command of the product which eventually facilitated us
      in solving our problem.
      Read full review

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      Agiline LLC

      Its features like sales automation have helped in saving our time and with the help of this tool, we can keep the data of our loyal clients safe in one place. It has multiple features to facilitate one's experience. But its price is not good. Agiline CRM is a tool that has made customer relation management quite handy.
      Read full review

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      Agiline LLC

      Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
      Read full review

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      Agiline LLC

      • Its customer service is perfect and gives timely responses.
      • Price is unfair and should be decreased.
      • Not browser friendly.
      Read full review

      Add comparison