What users are saying about
22 Ratings
7 Ratings
22 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Agiline CRM

Agiline [CRM] came up to our expectations so well. It is a swift tool with multiple features like contact management and tracking to manage the data of customers and hence facilitated us in strengthening our relationships with our clients. But this tool is not our favorite when it comes to automation and its pricing since it is expensive
Theodore Olive | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
Agiline CRM
8.8
Customer data management / contact management
ADAPTcrm
8.5
Agiline CRM
9.0
Workflow management
ADAPTcrm
9.5
Agiline CRM
8.5
Territory management
ADAPTcrm
8.5
Agiline CRM
9.5
Opportunity management
ADAPTcrm
8.5
Agiline CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
Agiline CRM
8.5
Contract management
ADAPTcrm
9.0
Agiline CRM
8.5
Quote & order management
ADAPTcrm
9.5
Agiline CRM
9.0
Interaction tracking
ADAPTcrm
8.0
Agiline CRM
9.0
Channel / partner relationship management
ADAPTcrm
9.0
Agiline CRM
8.5

Customer Service & Support

ADAPTcrm
9.2
Agiline CRM
8.8
Case management
ADAPTcrm
9.5
Agiline CRM
9.5
Call center management
ADAPTcrm
9.0
Agiline CRM
8.5
Help desk management
ADAPTcrm
9.0
Agiline CRM
8.5

Marketing Automation

ADAPTcrm
8.7
Agiline CRM
8.5
Lead management
ADAPTcrm
9.0
Agiline CRM
8.5
Email marketing
ADAPTcrm
8.5
Agiline CRM
8.5

CRM Project Management

ADAPTcrm
9.0
Agiline CRM
8.8
Task management
ADAPTcrm
9.5
Agiline CRM
8.5
Billing and invoicing management
ADAPTcrm
8.5
Agiline CRM
9.5
Reporting
ADAPTcrm
9.0
Agiline CRM
8.5

CRM Reporting & Analytics

ADAPTcrm
9.0
Agiline CRM
8.8
Forecasting
ADAPTcrm
9.0
Agiline CRM
8.5
Pipeline visualization
ADAPTcrm
8.5
Agiline CRM
9.0
Customizable reports
ADAPTcrm
9.5
Agiline CRM
9.0

Customization

ADAPTcrm
8.5
Agiline CRM
8.5
Custom fields
ADAPTcrm
8.5
Agiline CRM
8.5
Custom objects
ADAPTcrm
8.0
Agiline CRM
8.5
Scripting environment
ADAPTcrm
8.5
Agiline CRM
8.5
API for custom integration
ADAPTcrm
9.0
Agiline CRM
8.5

Security

ADAPTcrm
8.7
Agiline CRM
8.8
Single sign-on capability
ADAPTcrm
9.0
Agiline CRM
9.0
Role-based user permissions
ADAPTcrm
8.5
Agiline CRM
8.5

Social CRM

ADAPTcrm
8.5
Agiline CRM
9.0
Social data
ADAPTcrm
9.0
Agiline CRM
9.5
Social engagement
ADAPTcrm
8.0
Agiline CRM
8.5

Integrations with 3rd-party Software

ADAPTcrm
8.7
Agiline CRM
9.0
Marketing automation
ADAPTcrm
9.0
Agiline CRM
8.5
Compensation management
ADAPTcrm
8.5
Agiline CRM
9.5

Platform

ADAPTcrm
8.5
Agiline CRM
8.5
Mobile access
ADAPTcrm
8.5
Agiline CRM
8.5

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Agiline CRM

  • Its marketing automation feature is fast and dynamic.
  • It has the capacity to hold many contacts intact and manages them amazingly.
  • Its interface is easy and not complex for beginners.
Reuben Jude | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Agiline CRM

  • Vaguely displays the number of contacts when they are more than 12000.
  • Its automation gets clunky sometimes.
  • Pricing is not in our favor and should be decreased.
Theodore Olive | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Agiline CRM

Agiline CRM 9.0
Based on 2 answers
Agiline CRM is [a] well-designed tool for marketing automation and for Contact management my overall experience is great with it. The customer support of Agiline is amazing. We had to get in contact
with them twice and found them highly responsive and professional people
having complete command of the product which eventually facilitated us
in solving our problem.
Reuben Jude | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Agiline CRM

Agiline CRM 8.5
Based on 2 answers
As far as customer support of Agiline is concerned then we are highly inspired by their dedication to work and they are amazing in solving queries. This tool is so good in managing customer relationships and its integration is so amazing and has proved helpful for us and we are able to manage workflow.
Theodore Olive | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Agiline CRM

Agiline CRM is a magic tool with multiple features and works so well with our business. The working of Agiline CRM. is fast but on the other hand, the speed of action of 1CRM was not so good and was clunky. Above all 1CRM wasted our time as that was so difficult tool to understand.
Reuben Jude | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Agiline CRM

  • Our customer's trust in us is increased.
  • It has flourished product visibility.
  • We can manage workflow easily.
Theodore Olive | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Agiline CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
Agiline CRM
9.0

Usability

ADAPTcrm
9.0
Agiline CRM
9.0

Support Rating

ADAPTcrm
9.0
Agiline CRM
8.5

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