ADAPTcrm vs. BenchmarkONE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 7.5 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
BenchmarkONE
Score 3.3 out of 10
Small Businesses (1-50 employees)
Hatchbuck is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.
$0
per month
Pricing
ADAPTcrmBenchmarkONE
Editions & Modules
No answers on this topic
Lite
$0
per month
Pro
$0
Agencies
Special Pricing for Qualifying Agencies
Offerings
Pricing Offerings
ADAPTcrmBenchmarkONE
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ADAPTcrmBenchmarkONE
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
16% above category average
BenchmarkONE
-
Ratings
Customer data management / contact management8.73 Ratings00 Ratings
Workflow management9.73 Ratings00 Ratings
Territory management8.73 Ratings00 Ratings
Opportunity management8.73 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings00 Ratings
Contract management9.03 Ratings00 Ratings
Quote & order management9.73 Ratings00 Ratings
Interaction tracking8.43 Ratings00 Ratings
Channel / partner relationship management9.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
21% above category average
BenchmarkONE
-
Ratings
Case management9.73 Ratings00 Ratings
Call center management9.03 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
17% above category average
BenchmarkONE
-
Ratings
Lead management9.03 Ratings00 Ratings
Email marketing8.73 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
BenchmarkONE
-
Ratings
Task management9.73 Ratings00 Ratings
Billing and invoicing management8.73 Ratings00 Ratings
Reporting9.03 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
BenchmarkONE
-
Ratings
Forecasting9.03 Ratings00 Ratings
Pipeline visualization8.73 Ratings00 Ratings
Customizable reports9.73 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
14% above category average
BenchmarkONE
-
Ratings
Custom fields8.73 Ratings00 Ratings
Custom objects8.43 Ratings00 Ratings
Scripting environment8.73 Ratings00 Ratings
API for custom integration9.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
9% above category average
BenchmarkONE
-
Ratings
Single sign-on capability9.03 Ratings00 Ratings
Role-based user permissions9.23 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
18% above category average
BenchmarkONE
-
Ratings
Social data9.03 Ratings00 Ratings
Social engagement8.43 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
22% above category average
BenchmarkONE
-
Ratings
Marketing automation9.03 Ratings00 Ratings
Compensation management8.72 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.7
2 Ratings
15% above category average
BenchmarkONE
-
Ratings
Mobile access8.72 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
5.2
29 Ratings
38% below category average
WYSIWYG email editor00 Ratings5.126 Ratings
Dynamic content00 Ratings4.221 Ratings
Ability to test dynamic content00 Ratings4.121 Ratings
Landing pages00 Ratings4.016 Ratings
A/B testing00 Ratings8.910 Ratings
Mobile optimization00 Ratings8.912 Ratings
Email deliverability reporting00 Ratings3.328 Ratings
List management00 Ratings4.329 Ratings
Triggered drip sequences00 Ratings4.310 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
4.0
29 Ratings
58% below category average
Lead nurturing automation00 Ratings3.229 Ratings
Lead scoring and grading00 Ratings4.329 Ratings
Data quality management00 Ratings4.327 Ratings
Automated sales alerts and tasks00 Ratings4.327 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
7.5
13 Ratings
9% below category average
Calendaring00 Ratings7.99 Ratings
Event/webinar marketing00 Ratings7.110 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
3.9
22 Ratings
60% below category average
Social sharing and campaigns00 Ratings6.49 Ratings
Social profile integration00 Ratings1.422 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
3.7
28 Ratings
65% below category average
Dashboards00 Ratings3.327 Ratings
Standard reports00 Ratings1.019 Ratings
Custom reports00 Ratings6.814 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ADAPTcrm
-
Ratings
BenchmarkONE
5.5
22 Ratings
26% below category average
API00 Ratings2.015 Ratings
Role-based workflow & approvals00 Ratings8.013 Ratings
Customizability00 Ratings2.621 Ratings
Integration with Salesforce.com00 Ratings6.74 Ratings
Integration with Microsoft Dynamics CRM00 Ratings6.95 Ratings
Integration with SugarCRM00 Ratings6.95 Ratings
Best Alternatives
ADAPTcrmBenchmarkONE
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Thryv
Thryv
Score 8.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Kentico Xperience
Kentico Xperience
Score 7.3 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Kentico Xperience
Kentico Xperience
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADAPTcrmBenchmarkONE
Likelihood to Recommend
9.0
(3 ratings)
3.0
(32 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(23 ratings)
Usability
9.0
(2 ratings)
8.2
(4 ratings)
Availability
-
(0 ratings)
8.5
(4 ratings)
Performance
-
(0 ratings)
6.4
(1 ratings)
Support Rating
9.0
(2 ratings)
9.1
(3 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
Ease of integration
-
(0 ratings)
8.1
(2 ratings)
User Testimonials
ADAPTcrmBenchmarkONE
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review
BenchmarkONE
Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Read full review
BenchmarkONE
  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.
Read full review
Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review
BenchmarkONE
  • They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
  • I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
  • The onboarding process was a bit bumpy and took much longer than expected.
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Likelihood to Renew
ADAPT Software Applications, Inc.
No answers on this topic
BenchmarkONE
In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available. As a partner we are looking to grow with Hacthbuck into the future.
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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BenchmarkONE
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
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Reliability and Availability
ADAPT Software Applications, Inc.
No answers on this topic
BenchmarkONE
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
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Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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BenchmarkONE
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
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Implementation Rating
ADAPT Software Applications, Inc.
No answers on this topic
BenchmarkONE
Overall very satisfied. More sample please.
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Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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BenchmarkONE
I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Read full review
BenchmarkONE
  • It saved us time, as we were able to centralize our marketing and sales efforts
  • It helped close more sales, through nurturing funnels
  • Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information
Read full review
ScreenShots

BenchmarkONE Screenshots

Screenshot of See your progress at a glance. BenchmarkONE's dashboard gives you valuable insight into which areas of sales and marketing you should focus on the most.Screenshot of BenchmarkONE's small business CRM makes it simple to track and manage all of your contacts in one spot. BenchmarkONE notifies you when important tasks are due and even sends you hot lead alerts when prospects are ready to buy.Screenshot of Automatically track the pages your contacts have visited on your site, the emails they have been sent, the emails they've opened and the links they've clicked.  Understand their interests to put relevant conversations with prospects and customers at your fingertips.Screenshot of Setting up Email Nurturing campaigns are a snap in BenchmarkONE. You can easily drip relevant content to sales leads and contacts that nurtures them throughout the entire buying process, saving you valuable time and skyrocketing response rates.Screenshot of Create great looking emails using BenchmarkONE's drag and drop email builder, or select a template from our extensive email template library.