What users are saying about
21 Ratings
14 Ratings
21 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 9.4 out of 100

Feature Set Ratings

  • BIGContacts ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.9

ADAPTcrm

89%
9.6

BIGContacts

96%
BIGContacts ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
3 Ratings
9.9
99%
7 Ratings

Workflow management

9.6
96%
3 Ratings
9.4
94%
7 Ratings

Territory management

8.6
86%
3 Ratings
9.5
95%
6 Ratings

Opportunity management

8.6
86%
3 Ratings
9.6
96%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
9.6
96%
7 Ratings

Contract management

9.0
90%
3 Ratings
9.7
97%
7 Ratings

Quote & order management

9.6
96%
3 Ratings
9.7
97%
6 Ratings

Interaction tracking

8.1
81%
3 Ratings
9.6
96%
5 Ratings

Channel / partner relationship management

9.0
90%
3 Ratings
9.8
98%
5 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
9.7

BIGContacts

97%
BIGContacts ranks higher in 3/3 features

Case management

9.6
96%
3 Ratings
9.8
98%
6 Ratings

Call center management

9.0
90%
3 Ratings
9.5
95%
6 Ratings

Help desk management

9.0
90%
3 Ratings
9.8
98%
6 Ratings

Marketing Automation

8.8

ADAPTcrm

88%
9.5

BIGContacts

95%
BIGContacts ranks higher in 2/2 features

Lead management

9.0
90%
3 Ratings
9.7
97%
6 Ratings

Email marketing

8.6
86%
3 Ratings
9.3
93%
6 Ratings

CRM Project Management

9.0

ADAPTcrm

90%
9.8

BIGContacts

98%
BIGContacts ranks higher in 3/3 features

Task management

9.6
96%
3 Ratings
10.0
100%
6 Ratings

Billing and invoicing management

8.6
86%
3 Ratings
9.7
97%
6 Ratings

Reporting

9.0
90%
3 Ratings
9.8
98%
6 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
9.7

BIGContacts

97%
BIGContacts ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
9.5
95%
4 Ratings

Pipeline visualization

8.6
86%
3 Ratings
9.7
97%
4 Ratings

Customizable reports

9.6
96%
3 Ratings
9.7
97%
4 Ratings

Customization

8.6

ADAPTcrm

86%
9.4

BIGContacts

94%
BIGContacts ranks higher in 4/4 features

Custom fields

8.6
86%
3 Ratings
10.0
100%
4 Ratings

Custom objects

8.1
81%
3 Ratings
9.5
95%
4 Ratings

Scripting environment

8.6
86%
3 Ratings
9.2
92%
4 Ratings

API for custom integration

9.0
90%
2 Ratings
9.0
90%
4 Ratings

Security

8.8

ADAPTcrm

88%
9.8

BIGContacts

98%
BIGContacts ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Role-based user permissions

8.7
87%
3 Ratings
10.0
100%
3 Ratings

Social CRM

8.6

ADAPTcrm

86%
9.7

BIGContacts

97%
BIGContacts ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Social engagement

8.1
81%
3 Ratings
9.7
97%
3 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
9.3

BIGContacts

93%
BIGContacts ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Compensation management

8.6
86%
2 Ratings
9.7
97%
3 Ratings

Platform

8.6

ADAPTcrm

86%
9.7

BIGContacts

97%
BIGContacts ranks higher in 1/1 features

Mobile access

8.6
86%
2 Ratings
9.7
97%
3 Ratings

Attribute Ratings

  • BIGContacts is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
9.7

BIGContacts

97%
10 Ratings

Usability

9.0

ADAPTcrm

90%
2 Ratings
9.5

BIGContacts

95%
9 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
9.5

BIGContacts

95%
9 Ratings

Likelihood to Recommend

ADAPT Software Applications, Inc.

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review

BIGContacts

BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review

Pros

ADAPT Software Applications, Inc.

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Read full review

BIGContacts

  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review

Cons

ADAPT Software Applications, Inc.

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review

BIGContacts

  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review

Pricing Details

ADAPTcrm

Starting Price

$0

Editions & Modules

ADAPTcrm editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    BIGContacts

    Starting Price

    Editions & Modules

    BIGContacts editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      BIGContacts

      BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
      Read full review

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      BIGContacts

      . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
      Read full review

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      BIGContacts

      As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
      Read full review

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      BIGContacts

      • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
      Read full review

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