What users are saying about
22 Ratings
5 Ratings
22 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 9 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

BigContacts

Lesser cache in the upcoming versions can help avoid [some of] the lag issues.
N K Samuel Guria | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
BigContacts
9.8
Customer data management / contact management
ADAPTcrm
8.5
BigContacts
10.0
Workflow management
ADAPTcrm
9.5
BigContacts
9.0
Territory management
ADAPTcrm
8.5
BigContacts
10.0
Opportunity management
ADAPTcrm
8.5
BigContacts
10.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
BigContacts
10.0
Contract management
ADAPTcrm
9.0
BigContacts
10.0
Quote & order management
ADAPTcrm
9.5
BigContacts
10.0
Interaction tracking
ADAPTcrm
8.0
BigContacts
9.0
Channel / partner relationship management
ADAPTcrm
9.0
BigContacts
10.0

Customer Service & Support

ADAPTcrm
9.2
BigContacts
9.7
Case management
ADAPTcrm
9.5
BigContacts
10.0
Call center management
ADAPTcrm
9.0
BigContacts
9.0
Help desk management
ADAPTcrm
9.0
BigContacts
10.0

Marketing Automation

ADAPTcrm
8.7
BigContacts
10.0
Lead management
ADAPTcrm
9.0
BigContacts
10.0
Email marketing
ADAPTcrm
8.5
BigContacts
10.0

CRM Project Management

ADAPTcrm
9.0
BigContacts
9.7
Task management
ADAPTcrm
9.5
BigContacts
10.0
Billing and invoicing management
ADAPTcrm
8.5
BigContacts
9.0
Reporting
ADAPTcrm
9.0
BigContacts
10.0

CRM Reporting & Analytics

ADAPTcrm
9.0
BigContacts
10.0
Forecasting
ADAPTcrm
9.0
BigContacts
10.0
Pipeline visualization
ADAPTcrm
8.5
BigContacts
10.0
Customizable reports
ADAPTcrm
9.5
BigContacts
10.0

Customization

ADAPTcrm
8.5
BigContacts
10.0
Custom fields
ADAPTcrm
8.5
BigContacts
10.0
Custom objects
ADAPTcrm
8.0
BigContacts
10.0
Scripting environment
ADAPTcrm
8.5
BigContacts
10.0
API for custom integration
ADAPTcrm
9.0
BigContacts
10.0

Security

ADAPTcrm
8.7
BigContacts
10.0
Single sign-on capability
ADAPTcrm
9.0
BigContacts
10.0
Role-based user permissions
ADAPTcrm
8.5
BigContacts
10.0

Social CRM

ADAPTcrm
8.5
BigContacts
9.5
Social data
ADAPTcrm
9.0
BigContacts
9.0
Social engagement
ADAPTcrm
8.0
BigContacts
10.0

Integrations with 3rd-party Software

ADAPTcrm
8.7
BigContacts
10.0
Marketing automation
ADAPTcrm
9.0
BigContacts
10.0
Compensation management
ADAPTcrm
8.5
BigContacts
10.0

Platform

ADAPTcrm
8.5
BigContacts
10.0
Mobile access
ADAPTcrm
8.5
BigContacts
10.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

BigContacts

  • Shared Calendar
  • Pipeline Management
  • Excellent customer support
Rakesh Kumar | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

BigContacts

  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
N K Samuel Guria | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

BigContacts

BigContacts 10.0
Based on 1 answer
One of the most intuitive CRM tools available.
N K Samuel Guria | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

BigContacts

BigContacts 10.0
Based on 1 answer
One of the most intuitive CRM tools available.
N K Samuel Guria | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

BigContacts

BigContacts has made our contact management system much more efficient. With all the details of our customers stored in one place, getting in touch with them has become easier. We have been able to offer more personalized services ever since we switched to this CRM tool. The powerful performance and reliable customer support have made BIGContacts our favorite CRM software so far.
Rakesh Kumar | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

BigContacts

  • Excellent customer support
  • Shared Calendar
Rakesh Kumar | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

BigContacts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
BigContacts
9.6

Usability

ADAPTcrm
9.0
BigContacts
10.0

Support Rating

ADAPTcrm
9.0
BigContacts
10.0

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