What users are saying about
14 Ratings
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Score 7.3 out of 100
4 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Bitochon Sales CRM Portal

It is really suitable in case of enterprise sales as it helps reduce wastage and makes the process lean, it emulates the quality of the prerequisites of an ideal CRM and does it really well, it also helps in reducing the extent of work for the entire sales channel, easy to integrate with other dashboard panels, not ideal for a highly data based model as duplicacy is a big factor.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Bitochon Sales CRM Portal
8.9
Customer data management / contact management
ADAPTcrm
7.0
Bitochon Sales CRM Portal
10.0
Workflow management
ADAPTcrm
6.0
Bitochon Sales CRM Portal
9.0
Territory management
ADAPTcrm
6.0
Bitochon Sales CRM Portal
9.0
Opportunity management
ADAPTcrm
7.0
Bitochon Sales CRM Portal
10.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Bitochon Sales CRM Portal
8.0
Contract management
ADAPTcrm
8.0
Bitochon Sales CRM Portal
8.0
Quote & order management
ADAPTcrm
7.0
Bitochon Sales CRM Portal
8.0
Interaction tracking
ADAPTcrm
8.0
Bitochon Sales CRM Portal
10.0
Channel / partner relationship management
ADAPTcrm
8.0
Bitochon Sales CRM Portal
8.0

Customer Service & Support

ADAPTcrm
7.3
Bitochon Sales CRM Portal
9.0
Case management
ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Call center management
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0
Help desk management
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0

Marketing Automation

ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Lead management
ADAPTcrm
8.0
Bitochon Sales CRM Portal
10.0
Email marketing
ADAPTcrm
8.0
Bitochon Sales CRM Portal
8.0

CRM Project Management

ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.3
Task management
ADAPTcrm
9.0
Bitochon Sales CRM Portal
9.0
Billing and invoicing management
ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Reporting
ADAPTcrm
7.0
Bitochon Sales CRM Portal
10.0

CRM Reporting & Analytics

ADAPTcrm
7.3
Bitochon Sales CRM Portal
9.0
Forecasting
ADAPTcrm
7.0
Bitochon Sales CRM Portal
8.0
Pipeline visualization
ADAPTcrm
8.0
Bitochon Sales CRM Portal
10.0
Customizable reports
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0

Customization

ADAPTcrm
6.3
Bitochon Sales CRM Portal
8.8
Custom fields
ADAPTcrm
6.0
Bitochon Sales CRM Portal
9.0
Custom objects
ADAPTcrm
6.0
Bitochon Sales CRM Portal
8.0
Scripting environment
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0
API for custom integration
ADAPTcrm
6.0
Bitochon Sales CRM Portal
9.0

Security

ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0
Single sign-on capability
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0
Role-based user permissions
ADAPTcrm
7.0
Bitochon Sales CRM Portal
9.0

Social CRM

ADAPTcrm
7.5
Bitochon Sales CRM Portal
8.5
Social data
ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Social engagement
ADAPTcrm
7.0
Bitochon Sales CRM Portal
8.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Marketing automation
ADAPTcrm
8.0
Bitochon Sales CRM Portal
9.0
Compensation management
ADAPTcrm
Bitochon Sales CRM Portal
9.0

Platform

ADAPTcrm
Bitochon Sales CRM Portal
10.0
Mobile access
ADAPTcrm
Bitochon Sales CRM Portal
10.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Manage Leads, Client Conversions, Touch up points and all other order data.
  • Integration with other platforms such as Vinculum etc provides ease of work.
  • Ease of Analysis of performance and matching of targets.
Prashant Choudhary | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Has a bit of redundancy and data duplicity problems, different employees can make duplicate entries for same clients
  • Sometimes non-responsive glitches appear
  • Different users see different data for same clients sometimes
Prashant Choudhary | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Bitochon Sales CRM Portal

Bitochon stacks up almost equally with zoho in most of the applications and functions for the sales team although zoho has better dashboard management and ease of analytics as compared to bitochon but bitochon stacks up easily as the better one in terms of api integration and ease of operation.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Bitochon Sales CRM Portal

  • Has really improved the productivity of the entire sales channel and operations team
  • Ease for accounts and other software integration
  • Improves overall interconnectivity of all departments
Prashant Choudhary | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Bitochon Sales CRM Portal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Bitochon Sales CRM Portal
7.0

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