What users are saying about
14 Ratings
14 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Clear C2 C2CRM

Even the simple customization of color schemes in the layout of the Clear C2 C2CRM User Interface is beneficial to help employees that may have 'color blindness' issues.
Clark Landguth | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Clear C2 C2CRM
9.3
Customer data management / contact management
ADAPTcrm
7.0
Clear C2 C2CRM
9.0
Workflow management
ADAPTcrm
6.0
Clear C2 C2CRM
9.0
Territory management
ADAPTcrm
6.0
Clear C2 C2CRM
10.0
Opportunity management
ADAPTcrm
7.0
Clear C2 C2CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Clear C2 C2CRM
9.0
Contract management
ADAPTcrm
8.0
Clear C2 C2CRM
Quote & order management
ADAPTcrm
7.0
Clear C2 C2CRM
9.0
Interaction tracking
ADAPTcrm
8.0
Clear C2 C2CRM
Channel / partner relationship management
ADAPTcrm
8.0
Clear C2 C2CRM

Customer Service & Support

ADAPTcrm
7.3
Clear C2 C2CRM
10.0
Case management
ADAPTcrm
8.0
Clear C2 C2CRM
10.0
Call center management
ADAPTcrm
7.0
Clear C2 C2CRM
10.0
Help desk management
ADAPTcrm
7.0
Clear C2 C2CRM
10.0

Marketing Automation

ADAPTcrm
8.0
Clear C2 C2CRM
9.0
Lead management
ADAPTcrm
8.0
Clear C2 C2CRM
Email marketing
ADAPTcrm
8.0
Clear C2 C2CRM
9.0

CRM Project Management

ADAPTcrm
8.0
Clear C2 C2CRM
10.0
Task management
ADAPTcrm
9.0
Clear C2 C2CRM
10.0
Billing and invoicing management
ADAPTcrm
8.0
Clear C2 C2CRM
Reporting
ADAPTcrm
7.0
Clear C2 C2CRM
10.0

CRM Reporting & Analytics

ADAPTcrm
7.3
Clear C2 C2CRM
9.0
Forecasting
ADAPTcrm
7.0
Clear C2 C2CRM
9.0
Pipeline visualization
ADAPTcrm
8.0
Clear C2 C2CRM
9.0
Customizable reports
ADAPTcrm
7.0
Clear C2 C2CRM
9.0

Customization

ADAPTcrm
6.3
Clear C2 C2CRM
10.0
Custom fields
ADAPTcrm
6.0
Clear C2 C2CRM
10.0
Custom objects
ADAPTcrm
6.0
Clear C2 C2CRM
Scripting environment
ADAPTcrm
7.0
Clear C2 C2CRM
10.0
API for custom integration
ADAPTcrm
6.0
Clear C2 C2CRM

Security

ADAPTcrm
7.0
Clear C2 C2CRM
10.0
Single sign-on capability
ADAPTcrm
7.0
Clear C2 C2CRM
Role-based user permissions
ADAPTcrm
7.0
Clear C2 C2CRM
10.0

Social CRM

ADAPTcrm
7.5
Clear C2 C2CRM
Social data
ADAPTcrm
8.0
Clear C2 C2CRM
Social engagement
ADAPTcrm
7.0
Clear C2 C2CRM

Integrations with 3rd-party Software

ADAPTcrm
8.0
Clear C2 C2CRM
Marketing automation
ADAPTcrm
8.0
Clear C2 C2CRM

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Clear C2 C2CRM

  • Unsure, as I have not seen issues that weren't resolved quickly and professionally.
Clark Landguth | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Clear C2 C2CRM
10.0

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