What users are saying about
21 Ratings
32 Ratings
21 Ratings
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Score 8.5 out of 100
32 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
  • Close ranks higher in 3 feature sets: CRM Reporting & Analytics, Social CRM, Platform
  • ADAPTcrm and Close are tied in 1 feature set: Customer Service & Support

Sales Force Automation

8.8

ADAPTcrm

88%
8.3

Close

83%
ADAPTcrm ranks higher in 7/9 features

Customer data management / contact management

8.5
85%
3 Ratings
7.2
72%
6 Ratings

Workflow management

9.5
95%
3 Ratings
7.8
78%
6 Ratings

Territory management

8.5
85%
3 Ratings
8.0
80%
1 Rating

Opportunity management

8.5
85%
3 Ratings
7.9
79%
5 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
9.0
90%
6 Ratings

Contract management

9.0
90%
3 Ratings
10.0
100%
1 Rating

Quote & order management

9.5
95%
3 Ratings
N/A
0 Ratings

Interaction tracking

8.0
80%
3 Ratings
6.5
65%
6 Ratings

Channel / partner relationship management

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%
9.2

Close

92%
Close ranks higher in 2/3 features

Case management

9.5
95%
3 Ratings
8.0
80%
3 Ratings

Call center management

9.0
90%
3 Ratings
9.7
97%
3 Ratings

Help desk management

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Marketing Automation

8.8

ADAPTcrm

88%
8.6

Close

86%
ADAPTcrm ranks higher in 1/2 features

Lead management

9.0
90%
3 Ratings
7.2
72%
4 Ratings

Email marketing

8.5
85%
3 Ratings
10.0
100%
3 Ratings

CRM Project Management

9.0

ADAPTcrm

90%
6.9

Close

69%
ADAPTcrm ranks higher in 2/3 features

Task management

9.5
95%
3 Ratings
5.1
51%
3 Ratings

Billing and invoicing management

8.5
85%
3 Ratings
10.0
100%
1 Rating

Reporting

9.0
90%
3 Ratings
5.7
57%
3 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
9.3

Close

93%
Close ranks higher in 2/3 features

Forecasting

9.0
90%
3 Ratings
10.0
100%
1 Rating

Pipeline visualization

8.5
85%
3 Ratings
8.0
80%
4 Ratings

Customizable reports

9.5
95%
3 Ratings
10.0
100%
2 Ratings

Customization

8.5

ADAPTcrm

85%
7.6

Close

76%
ADAPTcrm ranks higher in 3/4 features

Custom fields

8.5
85%
3 Ratings
7.2
72%
6 Ratings

Custom objects

8.0
80%
3 Ratings
10.0
100%
2 Ratings

Scripting environment

8.5
85%
3 Ratings
8.0
80%
3 Ratings

API for custom integration

9.0
90%
2 Ratings
5.2
52%
5 Ratings

Security

8.8

ADAPTcrm

88%
7.9

Close

79%
ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
8.0
80%
3 Ratings

Role-based user permissions

8.6
86%
3 Ratings
7.7
77%
4 Ratings

Social CRM

8.5

ADAPTcrm

85%
10.0

Close

100%
Close ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
10.0
100%
1 Rating

Social engagement

8.0
80%
3 Ratings
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
7.0

Close

70%
ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
7.0
70%
2 Ratings

Compensation management

8.5
85%
2 Ratings
N/A
0 Ratings

Platform

8.5

ADAPTcrm

85%
10.0

Close

100%
Close ranks higher in 1/1 features

Mobile access

8.5
85%
2 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • ADAPTcrm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
8.8

Close

88%
6 Ratings

Usability

9.0

ADAPTcrm

90%
2 Ratings
7.0

Close

70%
1 Rating

Support Rating

9.0

ADAPTcrm

90%
2 Ratings
7.0

Close

70%
1 Rating

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Close

Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Erik Zahnlecker | TrustRadius Reviewer

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Close

  • You can search for prospects by your activity & notes.
  • It helps automate the follow up process.
  • It ties cold emailing into a powerful CRM all in one portal.
Joe Gatto | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Close

  • Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Ryan McCarty | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

ADAPTcrm Editions & Modules

Additional Pricing Details

Close

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$29 per user, monthly

Close Editions & Modules

Edition
Starter$291
Basic$691
Professional$991
Business$1491
  1. per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Close

Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.
Anonymous | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Close

Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Close

Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Jason Vance | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Close

  • Has allowed us to have full visibility into our pipeline
  • Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Erik Zahnlecker | TrustRadius Reviewer

Screenshots

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