21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 32 reviews and ratings
Feature Set Ratings
- ADAPTcrm ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
- Close ranks higher in 3 feature sets: CRM Reporting & Analytics, Social CRM, Platform
- ADAPTcrm and Close are tied in 1 feature set: Customer Service & Support
Sales Force Automation

8.8
ADAPTcrm
88%

8.3
Close
83%
ADAPTcrm ranks higher in 7/9 features
ADAPTcrm ranks higher in 7/9 features
Customer data management / contact management

8.5
85%
3 Ratings

7.2
72%
6 Ratings
Workflow management

9.5
95%
3 Ratings

7.8
78%
6 Ratings
Territory management

8.5
85%
3 Ratings

8.0
80%
1 Rating
Opportunity management

8.5
85%
3 Ratings

7.9
79%
5 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings

9.0
90%
6 Ratings
Contract management

9.0
90%
3 Ratings

10.0
100%
1 Rating
Quote & order management

9.5
95%
3 Ratings

N/A
0 Ratings
Interaction tracking

8.0
80%
3 Ratings

6.5
65%
6 Ratings
Channel / partner relationship management

9.0
90%
3 Ratings

9.7
97%
3 Ratings
Customer Service & Support

9.2
ADAPTcrm
92%

9.2
Close
92%
Close ranks higher in 2/3 features
Close ranks higher in 2/3 features
Case management

9.5
95%
3 Ratings

8.0
80%
3 Ratings
Call center management

9.0
90%
3 Ratings

9.7
97%
3 Ratings
Help desk management

9.0
90%
3 Ratings

10.0
100%
2 Ratings
Marketing Automation

8.8
ADAPTcrm
88%

8.6
Close
86%
ADAPTcrm ranks higher in 1/2 features
ADAPTcrm ranks higher in 1/2 features
Lead management

9.0
90%
3 Ratings

7.2
72%
4 Ratings
Email marketing

8.5
85%
3 Ratings

10.0
100%
3 Ratings
CRM Project Management

9.0
ADAPTcrm
90%

6.9
Close
69%
ADAPTcrm ranks higher in 2/3 features
ADAPTcrm ranks higher in 2/3 features
Task management

9.5
95%
3 Ratings

5.1
51%
3 Ratings
Billing and invoicing management

8.5
85%
3 Ratings

10.0
100%
1 Rating
Reporting

9.0
90%
3 Ratings

5.7
57%
3 Ratings
CRM Reporting & Analytics

9.0
ADAPTcrm
90%

9.3
Close
93%
Close ranks higher in 2/3 features
Close ranks higher in 2/3 features
Forecasting

9.0
90%
3 Ratings

10.0
100%
1 Rating
Pipeline visualization

8.5
85%
3 Ratings

8.0
80%
4 Ratings
Customizable reports

9.5
95%
3 Ratings

10.0
100%
2 Ratings
Customization

8.5
ADAPTcrm
85%

7.6
Close
76%
ADAPTcrm ranks higher in 3/4 features
ADAPTcrm ranks higher in 3/4 features
Custom fields

8.5
85%
3 Ratings

7.2
72%
6 Ratings
Custom objects

8.0
80%
3 Ratings

10.0
100%
2 Ratings
Scripting environment

8.5
85%
3 Ratings

8.0
80%
3 Ratings
API for custom integration

9.0
90%
2 Ratings

5.2
52%
5 Ratings
Security

8.8
ADAPTcrm
88%

7.9
Close
79%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Single sign-on capability

9.0
90%
3 Ratings

8.0
80%
3 Ratings
Role-based user permissions

8.6
86%
3 Ratings

7.7
77%
4 Ratings
Social CRM

8.5
ADAPTcrm
85%

10.0
Close
100%
Close ranks higher in 2/2 features
Close ranks higher in 2/2 features
Social data

9.0
90%
3 Ratings

10.0
100%
1 Rating
Social engagement

8.0
80%
3 Ratings

10.0
100%
1 Rating
Integrations with 3rd-party Software

8.8
ADAPTcrm
88%

7.0
Close
70%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Marketing automation

9.0
90%
3 Ratings

7.0
70%
2 Ratings
Compensation management

8.5
85%
2 Ratings

N/A
0 Ratings
Platform

8.5
ADAPTcrm
85%

10.0
Close
100%
Close ranks higher in 1/1 features
Close ranks higher in 1/1 features
Mobile access

8.5
85%
2 Ratings

10.0
100%
1 Rating
Attribute Ratings
- ADAPTcrm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.0
ADAPTcrm
90%
3 Ratings

8.8
Close
88%
6 Ratings
Usability

9.0
ADAPTcrm
90%
2 Ratings

7.0
Close
70%
1 Rating
Support Rating

9.0
ADAPTcrm
90%
2 Ratings

7.0
Close
70%
1 Rating
Likelihood to Recommend
ADAPTcrm
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Close
Close.io is well suited for a sales organization who wants to track leads, make sure none slip through the cracks, move them into opportunities as discussions progress, and close new business. The simplicity of the platform is part of why it's powerful - it's full feature set can be easily understood and leveraged by even those without much training on the system. I'm not sure where Close.io would be less appropriate...
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees
Pros
ADAPTcrm
- It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
- ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
- The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Close
- You can search for prospects by your activity & notes.
- It helps automate the follow up process.
- It ties cold emailing into a powerful CRM all in one portal.
VP of Marketing & International Business Development
ePaymintsFinancial Services, 1-10 employees
Cons
ADAPTcrm
- Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Close
- Minor bugs? - Sometime when I'm replying to an account it attempts to send the email as a different user. Thankfully I've only missed it when sending internal emails!
Sales Development Representative
Vibrant TechnologiesComputer Hardware, 11-50 employees
Pricing Details
ADAPTcrm
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—ADAPTcrm Editions & Modules
—
Additional Pricing Details
—Close
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$29 per user, monthly
Close Editions & Modules
Edition
Starter | $291 |
---|---|
Basic | $691 |
Professional | $991 |
Business | $1491 |
- per user, monthly
Additional Pricing Details
15% discount on annual pricing in addition to the month-to-month prices listed here.Usability
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Close
Close 7.0
Based on 1 answer
Close is a simpler platform to use when it comes to initiating email campaigns and managing leads. It has great visibility on opportunities and can be shared with specified users or can also be kept confidential. Close is not for someone who is very new to tools of its kind.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesSupport Rating
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Close
Close 7.0
Based on 1 answer
I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

Verified User
Team Lead in Sales
Information Technology & Services Company, 11-50 employeesAlternatives Considered
ADAPTcrm
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Close
Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.
Owner
Red Mill Creative Inc.Marketing & Advertising, 1-10 employees
Return on Investment
ADAPTcrm
- It has resulted in growth of our company.
- It has enabled to make more connections in market.
- It has proved as a time saver for us.
- Its cost has a major negative impact on us.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Close
- Has allowed us to have full visibility into our pipeline
- Has allowed us to automate lead entry and follow up, saving us tons of time and helping us to make sure we're not letting people slip through the cracks. This is done through the Zapier integration and new email sequences feature
Co-Founder, Head of Product
Allocate.aiComputer Software, 1-10 employees