What users are saying about
23 Ratings
2 Ratings
23 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
ConvergeHub
8.3
Customer data management / contact management
ADAPTcrm
8.5
ConvergeHub
9.0
Workflow management
ADAPTcrm
9.5
ConvergeHub
9.0
Territory management
ADAPTcrm
8.5
ConvergeHub
8.0
Opportunity management
ADAPTcrm
8.5
ConvergeHub
9.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
ConvergeHub
7.0
Contract management
ADAPTcrm
9.0
ConvergeHub
8.0
Quote & order management
ADAPTcrm
9.5
ConvergeHub
9.0
Interaction tracking
ADAPTcrm
8.0
ConvergeHub
8.0
Channel / partner relationship management
ADAPTcrm
9.0
ConvergeHub
8.0

Customer Service & Support

ADAPTcrm
9.2
ConvergeHub
7.0
Case management
ADAPTcrm
9.5
ConvergeHub
7.0
Call center management
ADAPTcrm
9.0
ConvergeHub
Help desk management
ADAPTcrm
9.0
ConvergeHub

Marketing Automation

ADAPTcrm
8.7
ConvergeHub
9.0
Lead management
ADAPTcrm
9.0
ConvergeHub
9.0
Email marketing
ADAPTcrm
8.5
ConvergeHub
9.0

CRM Project Management

ADAPTcrm
9.0
ConvergeHub
9.0
Task management
ADAPTcrm
9.5
ConvergeHub
9.0
Billing and invoicing management
ADAPTcrm
8.5
ConvergeHub
9.0
Reporting
ADAPTcrm
9.0
ConvergeHub
9.0

CRM Reporting & Analytics

ADAPTcrm
9.0
ConvergeHub
8.0
Forecasting
ADAPTcrm
9.0
ConvergeHub
Pipeline visualization
ADAPTcrm
8.5
ConvergeHub
8.0
Customizable reports
ADAPTcrm
9.5
ConvergeHub
8.0

Customization

ADAPTcrm
8.5
ConvergeHub
7.5
Custom fields
ADAPTcrm
8.5
ConvergeHub
8.0
Custom objects
ADAPTcrm
8.0
ConvergeHub
Scripting environment
ADAPTcrm
8.5
ConvergeHub
API for custom integration
ADAPTcrm
9.0
ConvergeHub
7.0

Security

ADAPTcrm
8.7
ConvergeHub
9.0
Single sign-on capability
ADAPTcrm
9.0
ConvergeHub
Role-based user permissions
ADAPTcrm
8.5
ConvergeHub
9.0

Social CRM

ADAPTcrm
8.5
ConvergeHub
Social data
ADAPTcrm
9.0
ConvergeHub
Social engagement
ADAPTcrm
8.0
ConvergeHub

Integrations with 3rd-party Software

ADAPTcrm
8.7
ConvergeHub
Marketing automation
ADAPTcrm
9.0
ConvergeHub
Compensation management
ADAPTcrm
8.5
ConvergeHub

Platform

ADAPTcrm
8.5
ConvergeHub
9.0
Mobile access
ADAPTcrm
8.5
ConvergeHub
9.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

ConvergeHub

No score
No answers yet
No answers on this topic

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
ConvergeHub
8.0

Usability

ADAPTcrm
9.0
ConvergeHub

Support Rating

ADAPTcrm
9.0
ConvergeHub

Add comparison