What users are saying about
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 159 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.8
ADAPTcrm
88%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 9/9 features
ADAPTcrm ranks higher in 9/9 features
Customer data management / contact management

8.5
85%
3 Ratings

N/A
0 Ratings
Workflow management

9.5
95%
3 Ratings

N/A
0 Ratings
Territory management

8.5
85%
3 Ratings

N/A
0 Ratings
Opportunity management

8.5
85%
3 Ratings

N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings

N/A
0 Ratings
Contract management

9.0
90%
3 Ratings

N/A
0 Ratings
Quote & order management

9.5
95%
3 Ratings

N/A
0 Ratings
Interaction tracking

8.0
80%
3 Ratings

N/A
0 Ratings
Channel / partner relationship management

9.0
90%
3 Ratings

N/A
0 Ratings
Customer Service & Support

9.2
ADAPTcrm
92%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Case management

9.5
95%
3 Ratings

N/A
0 Ratings
Call center management

9.0
90%
3 Ratings

N/A
0 Ratings
Help desk management

9.0
90%
3 Ratings

N/A
0 Ratings
Marketing Automation

8.8
ADAPTcrm
88%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Lead management

9.0
90%
3 Ratings

N/A
0 Ratings
Email marketing

8.5
85%
3 Ratings

N/A
0 Ratings
CRM Project Management

9.0
ADAPTcrm
90%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Task management

9.5
95%
3 Ratings

N/A
0 Ratings
Billing and invoicing management

8.5
85%
3 Ratings

N/A
0 Ratings
Reporting

9.0
90%
3 Ratings

N/A
0 Ratings
CRM Reporting & Analytics

9.0
ADAPTcrm
90%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Forecasting

9.0
90%
3 Ratings

N/A
0 Ratings
Pipeline visualization

8.5
85%
3 Ratings

N/A
0 Ratings
Customizable reports

9.5
95%
3 Ratings

N/A
0 Ratings
Customization

8.5
ADAPTcrm
85%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 4/4 features
ADAPTcrm ranks higher in 4/4 features
Custom fields

8.5
85%
3 Ratings

N/A
0 Ratings
Custom objects

8.0
80%
3 Ratings

N/A
0 Ratings
Scripting environment

8.5
85%
3 Ratings

N/A
0 Ratings
API for custom integration

9.0
90%
2 Ratings

N/A
0 Ratings
Security

8.8
ADAPTcrm
88%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Single sign-on capability

9.0
90%
3 Ratings

N/A
0 Ratings
Role-based user permissions

8.6
86%
3 Ratings

N/A
0 Ratings
Social CRM

8.5
ADAPTcrm
85%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Social data

9.0
90%
3 Ratings

N/A
0 Ratings
Social engagement

8.0
80%
3 Ratings

N/A
0 Ratings
Integrations with 3rd-party Software

8.8
ADAPTcrm
88%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Marketing automation

9.0
90%
3 Ratings

N/A
0 Ratings
Compensation management

8.5
85%
2 Ratings

N/A
0 Ratings
Platform

8.5
ADAPTcrm
85%

DemandTools
Feature Set Not Supported
N/A
ADAPTcrm ranks higher in 1/1 features
ADAPTcrm ranks higher in 1/1 features
Mobile access

8.5
85%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- ADAPTcrm is rated higher in 2 areas: Likelihood to Recommend, Usability
- ADAPTcrm and DemandTools are tied in 1 area: Support Rating
Likelihood to Recommend

9.0
ADAPTcrm
90%
3 Ratings

8.9
DemandTools
89%
117 Ratings
Likelihood to Renew

ADAPTcrm
N/A
0 Ratings

9.9
DemandTools
99%
16 Ratings
Usability

9.0
ADAPTcrm
90%
2 Ratings

7.8
DemandTools
78%
6 Ratings
Availability

ADAPTcrm
N/A
0 Ratings

9.6
DemandTools
96%
3 Ratings
Performance

ADAPTcrm
N/A
0 Ratings

7.8
DemandTools
78%
5 Ratings
Support Rating

9.0
ADAPTcrm
90%
2 Ratings

9.0
DemandTools
90%
10 Ratings
Online Training

ADAPTcrm
N/A
0 Ratings

8.5
DemandTools
85%
2 Ratings
Implementation Rating

ADAPTcrm
N/A
0 Ratings

5.3
DemandTools
53%
14 Ratings
Product Scalability

ADAPTcrm
N/A
0 Ratings

8.3
DemandTools
83%
2 Ratings
Likelihood to Recommend
ADAPTcrm
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
DemandTools
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
Associate Director
St. Thomas Aquinas CollegeEducation Management, 201-500 employees
Pros
ADAPTcrm
- It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
- ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
- The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
DemandTools
- PowerGrid can review and make the updates simultaneously.
- Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
- BulkBackup [is] just one click, majority data got updated.
- Scenarios save a lot of time for similar working load.
Data Specialist
Bell MobilityTelecommunications, 1001-5000 employees
Cons
ADAPTcrm
- Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
DemandTools
- I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
- Some features aren't user intuitive and it takes a while to learn.
Senior Coordinator of Admissions Communications
Worcester Polytechnic InstituteHigher Education, 1001-5000 employees
Pricing Details
ADAPTcrm
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—DemandTools
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 9.9
Based on 16 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

Verified User
Professional in Information Technology
Education Management Company, 501-1000 employeesUsability
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
DemandTools
DemandTools 7.8
Based on 6 answers
Allows for control in uploading lists, saved processes for checking duplicate records.
Allows for backup files and quick reverts if something goes wrong.
Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.
Automated processes for set and forget hygiene tasks
Allows for backup files and quick reverts if something goes wrong.
Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.
Automated processes for set and forget hygiene tasks

Verified User
Director in Marketing
Computer Software Company, 201-500 employeesReliability and Availability
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 9.6
Based on 3 answers
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Assistant Director of Systems Support and Training
Worcester Polytechnic InstituteEducation Management, 501-1000 employees
Performance
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 7.8
Based on 5 answers
DemandTools is a bit clunky and slow at times

Verified User
Engineer in Information Technology
Construction Company, 1001-5000 employeesSupport Rating
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
DemandTools
DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

Verified User
Vice-President in Information Technology
Capital Markets Company, 51-200 employeesOnline Training
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
SalesForce Adminstrator
ECi Software SolutionsComputer Software, 501-1000 employees
Implementation Rating
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 5.3
Based on 14 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
SalesForce Adminstrator
ECi Software SolutionsComputer Software, 501-1000 employees
Alternatives Considered
ADAPTcrm
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
DemandTools
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
Sales Operations Analyst
APS PayrollBusiness Supplies & Equipment, 51-200 employees
Scalability
ADAPTcrm
No score
No answers yet
No answers on this topic
DemandTools
DemandTools 8.3
Based on 2 answers
It's done everything we've needed it to do.
Assistant Director of Systems Support and Training
Worcester Polytechnic InstituteEducation Management, 501-1000 employees
Return on Investment
ADAPTcrm
- It has resulted in growth of our company.
- It has enabled to make more connections in market.
- It has proved as a time saver for us.
- Its cost has a major negative impact on us.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
DemandTools
- It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
- We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
- Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
- The return on investment isn't easily quantifiable but it is FELT in our department.

Verified User
Administrator in Marketing
Computer Software Company, 1001-5000 employees