ADAPTcrm vs DemandTools

What users are saying about

Score 8.5 out of 10

Based on 21 reviews and ratings

Score 9 out of 10

Based on 159 reviews and ratings

Feature Set Ratings

Sales Force Automation

8.8

ADAPTcrm

88%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 9/9 features

Customer data management / contact management

8.5

85%

3 Ratings

N/A

0 Ratings

Workflow management

9.5

95%

3 Ratings

N/A

0 Ratings

Territory management

8.5

85%

3 Ratings

N/A

0 Ratings

Opportunity management

8.5

85%

3 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

3 Ratings

N/A

0 Ratings

Contract management

9.0

90%

3 Ratings

N/A

0 Ratings

Quote & order management

9.5

95%

3 Ratings

N/A

0 Ratings

Interaction tracking

8.0

80%

3 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.0

90%

3 Ratings

N/A

0 Ratings

Customer Service & Support

9.2

ADAPTcrm

92%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 3/3 features

Case management

9.5

95%

3 Ratings

N/A

0 Ratings

Call center management

9.0

90%

3 Ratings

N/A

0 Ratings

Help desk management

9.0

90%

3 Ratings

N/A

0 Ratings

Marketing Automation

8.8

ADAPTcrm

88%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 2/2 features

Lead management

9.0

90%

3 Ratings

N/A

0 Ratings

Email marketing

8.5

85%

3 Ratings

N/A

0 Ratings

CRM Project Management

9.0

ADAPTcrm

90%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 3/3 features

Task management

9.5

95%

3 Ratings

N/A

0 Ratings

Billing and invoicing management

8.5

85%

3 Ratings

N/A

0 Ratings

Reporting

9.0

90%

3 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0

90%

3 Ratings

N/A

0 Ratings

Pipeline visualization

8.5

85%

3 Ratings

N/A

0 Ratings

Customizable reports

9.5

95%

3 Ratings

N/A

0 Ratings

Customization

8.5

ADAPTcrm

85%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 4/4 features

Custom fields

8.5

85%

3 Ratings

N/A

0 Ratings

Custom objects

8.0

80%

3 Ratings

N/A

0 Ratings

Scripting environment

8.5

85%

3 Ratings

N/A

0 Ratings

API for custom integration

9.0

90%

2 Ratings

N/A

0 Ratings

Security

8.8

ADAPTcrm

88%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0

90%

3 Ratings

N/A

0 Ratings

Role-based user permissions

8.6

86%

3 Ratings

N/A

0 Ratings

Social CRM

8.5

ADAPTcrm

85%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 2/2 features

Social data

9.0

90%

3 Ratings

N/A

0 Ratings

Social engagement

8.0

80%

3 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0

90%

3 Ratings

N/A

0 Ratings

Compensation management

8.5

85%

2 Ratings

N/A

0 Ratings

Platform

8.5

ADAPTcrm

85%

DemandTools

Feature Set Not Supported

N/A

ADAPTcrm ranks higher in 1/1 features

Mobile access

8.5

85%

2 Ratings

N/A

0 Ratings

Attribute Ratings

ADAPTcrm is rated higher in 2 areas: Likelihood to Recommend, Usability
ADAPTcrm and DemandTools are tied in 1 area: Support Rating

ADAPTcrm

90%

3 Ratings

8.9

DemandTools

89%

117 Ratings

ADAPTcrm

N/A

0 Ratings

9.9

DemandTools

99%

16 Ratings

ADAPTcrm

90%

2 Ratings

7.8

DemandTools

78%

6 Ratings

ADAPTcrm

N/A

0 Ratings

9.6

DemandTools

96%

3 Ratings

ADAPTcrm

N/A

0 Ratings

7.8

DemandTools

78%

5 Ratings

ADAPTcrm

90%

2 Ratings

9.0

DemandTools

90%

10 Ratings

ADAPTcrm

N/A

0 Ratings

8.5

DemandTools

85%

2 Ratings

ADAPTcrm

N/A

0 Ratings

5.3

DemandTools

53%

14 Ratings

ADAPTcrm

N/A

0 Ratings

8.3

DemandTools

83%

2 Ratings

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 3 answers on this topic

PowerGrid can review and make the updates simultaneously.
Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
BulkBackup [is] just one click, majority data got updated.
Scenarios save a lot of time for similar working load.

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min liu

Data Specialist

Bell MobilityTelecommunications, 1001-5000 employees

View all 117 answers on this topic

Cons

Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

View all 3 answers on this topic

I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
Some features aren't user intuitive and it takes a while to learn.

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Laura Ferro

Senior Coordinator of Admissions Communications

Worcester Polytechnic InstituteHigher Education, 1001-5000 employees

View all 117 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

DemandTools 9.9

Based on 16 answers

It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

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Verified User

Professional in Information Technology

Education Management Company, 501-1000 employees

View all 16 answers on this topic

Usability

ADAPTcrm 9.0

Based on 2 answers

Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

View all 2 answers on this topic

DemandTools 7.8

Based on 6 answers

Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks

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Verified User

Director in Marketing

Computer Software Company, 201-500 employees

View all 6 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

DemandTools 9.6

Based on 3 answers

There has not been a time since I started 9 months ago that I've encountered any kind of downtime.

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Mike Malone

Assistant Director of Systems Support and Training

Worcester Polytechnic InstituteEducation Management, 501-1000 employees

View all 3 answers on this topic

Performance

No score

No answers yet

No answers on this topic

DemandTools 7.8

Based on 5 answers

DemandTools is a bit clunky and slow at times

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Verified User

Engineer in Information Technology

Construction Company, 1001-5000 employees

View all 5 answers on this topic

Support Rating

ADAPTcrm 9.0

Based on 2 answers

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

View all 2 answers on this topic

DemandTools 9.0

Based on 10 answers

Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

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Verified User

Vice-President in Information Technology

Capital Markets Company, 51-200 employees

View all 10 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

DemandTools 8.5

Based on 2 answers

The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.

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Steven Steier

SalesForce Adminstrator

ECi Software SolutionsComputer Software, 501-1000 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

DemandTools 5.3

Based on 14 answers

I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.

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Steven Steier

SalesForce Adminstrator

ECi Software SolutionsComputer Software, 501-1000 employees

View all 14 answers on this topic

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 3 answers on this topic

Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.

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Kayla Laws

Sales Operations Analyst

APS PayrollBusiness Supplies & Equipment, 51-200 employees

View all 117 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

DemandTools 8.3

Based on 2 answers

It's done everything we've needed it to do.

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Mike Malone

Assistant Director of Systems Support and Training

Worcester Polytechnic InstituteEducation Management, 501-1000 employees

View all 2 answers on this topic

Return on Investment

It has resulted in growth of our company.
It has enabled to make more connections in market.
It has proved as a time saver for us.
Its cost has a major negative impact on us.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

View all 3 answers on this topic

It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
The return on investment isn't easily quantifiable but it is FELT in our department.

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Verified User

Administrator in Marketing

Computer Software Company, 1001-5000 employees

View all 117 answers on this topic

Screenshots

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See All (7) DemandTools Screenshots

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

DemandTools

Case management

Call center management

Help desk management

ADAPTcrm

DemandTools

Lead management

Email marketing

ADAPTcrm

DemandTools

Task management

Billing and invoicing management

Reporting

ADAPTcrm

DemandTools

Forecasting

Pipeline visualization

Customizable reports

ADAPTcrm

DemandTools

Custom fields

Custom objects

Scripting environment

API for custom integration

ADAPTcrm

DemandTools

Single sign-on capability

Role-based user permissions

ADAPTcrm

DemandTools

Social data

Social engagement

ADAPTcrm

DemandTools

Marketing automation

Compensation management

ADAPTcrm

DemandTools

Mobile access

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

ADAPTcrm

DemandTools

Likelihood to Recommend

ADAPTcrm

DemandTools

Pros

ADAPTcrm

DemandTools

Cons

ADAPTcrm

DemandTools