What users are saying about
21 Ratings
159 Ratings
21 Ratings
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Score 8.5 out of 100
159 Ratings
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Score 9 out of 100

Feature Set Ratings

    Sales Force Automation

    8.8

    ADAPTcrm

    88%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.5

    ADAPTcrm

    85%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.5

    ADAPTcrm

    85%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.5

    ADAPTcrm

    85%

    DemandTools

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ADAPTcrm is rated higher in 2 areas: Likelihood to Recommend, Usability
    • ADAPTcrm and DemandTools are tied in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    8.9

    DemandTools

    89%
    117 Ratings

    Likelihood to Renew

    ADAPTcrm

    N/A
    0 Ratings
    9.9

    DemandTools

    99%
    16 Ratings

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings
    7.8

    DemandTools

    78%
    6 Ratings

    Availability

    ADAPTcrm

    N/A
    0 Ratings
    9.6

    DemandTools

    96%
    3 Ratings

    Performance

    ADAPTcrm

    N/A
    0 Ratings
    7.8

    DemandTools

    78%
    5 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings
    9.0

    DemandTools

    90%
    10 Ratings

    Online Training

    ADAPTcrm

    N/A
    0 Ratings
    8.5

    DemandTools

    85%
    2 Ratings

    Implementation Rating

    ADAPTcrm

    N/A
    0 Ratings
    5.3

    DemandTools

    53%
    14 Ratings

    Product Scalability

    ADAPTcrm

    N/A
    0 Ratings
    8.3

    DemandTools

    83%
    2 Ratings

    Likelihood to Recommend

    ADAPTcrm

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Diana Richerdson | TrustRadius Reviewer

    DemandTools

    DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
    Tommy Sapienza | TrustRadius Reviewer

    Pros

    ADAPTcrm

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Bruce Emmerling | TrustRadius Reviewer

    DemandTools

    • PowerGrid can review and make the updates simultaneously.
    • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
    • BulkBackup [is] just one click, majority data got updated.
    • Scenarios save a lot of time for similar working load.
    min liu | TrustRadius Reviewer

    Cons

    ADAPTcrm

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Isabella Grace | TrustRadius Reviewer

    DemandTools

    • I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
    • Some features aren't user intuitive and it takes a while to learn.
    Laura Ferro | TrustRadius Reviewer

    Pricing Details

    ADAPTcrm

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    DemandTools

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 9.9
    Based on 16 answers
    It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
    Anonymous | TrustRadius Reviewer

    Usability

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Diana Richerdson | TrustRadius Reviewer

    DemandTools

    DemandTools 7.8
    Based on 6 answers
    Allows for control in uploading lists, saved processes for checking duplicate records.

    Allows for backup files and quick reverts if something goes wrong.

    Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

    Automated processes for set and forget hygiene tasks
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 9.6
    Based on 3 answers
    There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
    Mike Malone | TrustRadius Reviewer

    Performance

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 7.8
    Based on 5 answers
    DemandTools is a bit clunky and slow at times
    Anonymous | TrustRadius Reviewer

    Support Rating

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Isabella Grace | TrustRadius Reviewer

    DemandTools

    DemandTools 9.0
    Based on 10 answers
    Support can be slow so do not expect quick turn for urgent issues.
    Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
    The training webinars help with the basics but not much if you need advanced functionality.
    Anonymous | TrustRadius Reviewer

    Online Training

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 8.5
    Based on 2 answers
    The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
    Steven Steier | TrustRadius Reviewer

    Implementation Rating

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 5.3
    Based on 14 answers
    I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
    Steven Steier | TrustRadius Reviewer

    Alternatives Considered

    ADAPTcrm

    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Bruce Emmerling | TrustRadius Reviewer

    DemandTools

    Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
    Kayla Laws | TrustRadius Reviewer

    Scalability

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    DemandTools

    DemandTools 8.3
    Based on 2 answers
    It's done everything we've needed it to do.
    Mike Malone | TrustRadius Reviewer

    Return on Investment

    ADAPTcrm

    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Diana Richerdson | TrustRadius Reviewer

    DemandTools

    • It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete.
    • We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input.
    • Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity.
    • The return on investment isn't easily quantifiable but it is FELT in our department.
    Anonymous | TrustRadius Reviewer

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