What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
112 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

DemandTools

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
112 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

DemandTools

With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Brian Degon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
DemandTools
Customer data management / contact management
ADAPTcrm
7.0
DemandTools
Workflow management
ADAPTcrm
6.0
DemandTools
Territory management
ADAPTcrm
6.0
DemandTools
Opportunity management
ADAPTcrm
7.0
DemandTools
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
DemandTools
Contract management
ADAPTcrm
8.0
DemandTools
Quote & order management
ADAPTcrm
7.0
DemandTools
Interaction tracking
ADAPTcrm
8.0
DemandTools
Channel / partner relationship management
ADAPTcrm
8.0
DemandTools

Customer Service & Support

ADAPTcrm
7.3
DemandTools
Case management
ADAPTcrm
8.0
DemandTools
Call center management
ADAPTcrm
7.0
DemandTools
Help desk management
ADAPTcrm
7.0
DemandTools

Marketing Automation

ADAPTcrm
8.0
DemandTools
Lead management
ADAPTcrm
8.0
DemandTools
Email marketing
ADAPTcrm
8.0
DemandTools

CRM Project Management

ADAPTcrm
8.0
DemandTools
Task management
ADAPTcrm
9.0
DemandTools
Billing and invoicing management
ADAPTcrm
8.0
DemandTools
Reporting
ADAPTcrm
7.0
DemandTools

CRM Reporting & Analytics

ADAPTcrm
7.3
DemandTools
Forecasting
ADAPTcrm
7.0
DemandTools
Pipeline visualization
ADAPTcrm
8.0
DemandTools
Customizable reports
ADAPTcrm
7.0
DemandTools

Customization

ADAPTcrm
6.3
DemandTools
Custom fields
ADAPTcrm
6.0
DemandTools
Custom objects
ADAPTcrm
6.0
DemandTools
Scripting environment
ADAPTcrm
7.0
DemandTools
API for custom integration
ADAPTcrm
6.0
DemandTools

Security

ADAPTcrm
7.0
DemandTools
Single sign-on capability
ADAPTcrm
7.0
DemandTools
Role-based user permissions
ADAPTcrm
7.0
DemandTools

Social CRM

ADAPTcrm
7.5
DemandTools
Social data
ADAPTcrm
8.0
DemandTools
Social engagement
ADAPTcrm
7.0
DemandTools

Integrations with 3rd-party Software

ADAPTcrm
8.0
DemandTools
Marketing automation
ADAPTcrm
8.0
DemandTools

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

DemandTools

  • Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
  • My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
  • UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Reliability and Availability

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

Performance

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

Scalability

ADAPTcrm

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

DemandTools

  • Time saving: It can get the jobs done quicker than human processing can.
  • Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
  • Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
DemandTools
8.7

Likelihood to Renew

ADAPTcrm
DemandTools
7.7

Usability

ADAPTcrm
DemandTools
7.3

Reliability and Availability

ADAPTcrm
DemandTools
8.2

Performance

ADAPTcrm
DemandTools
5.5

Support Rating

ADAPTcrm
DemandTools
9.0

Online Training

ADAPTcrm
DemandTools
8.5

Implementation Rating

ADAPTcrm
DemandTools
5.0

Scalability

ADAPTcrm
DemandTools
5.5

Add comparison