ADAPTcrm vs DemandTools

• It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
• ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
• The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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• Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
• Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
• Every module has clear steps and in-line help.

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• The interface can be difficult to learn at first and a little overwhelming for new users.
• The lack of customization of some features without additional support.
• The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.

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• Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
• My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
• UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.

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• ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
• Some users needed additional training which increased staffing costs.
• The program helped simplify operations into an integrated software solution.

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• Time saving: It can get the jobs done quicker than human processing can.
• Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
• Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.

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