21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 21 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- ADAPTcrm ranks higher in 7 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Integrations with 3rd-party Software, Platform
- Dimelo ranks higher in 2 feature sets: Sales Force Automation, Social CRM
- ADAPTcrm and Dimelo are tied in 1 feature set: Customization
Sales Force Automation

8.8
ADAPTcrm
88%

8.9
Dimelo
89%
Dimelo ranks higher in 6/9 features
Dimelo ranks higher in 6/9 features
Customer data management / contact management

8.5
85%
3 Ratings

9.0
90%
1 Rating
Workflow management

9.5
95%
3 Ratings

9.0
90%
1 Rating
Territory management

8.5
85%
3 Ratings

9.0
90%
1 Rating
Opportunity management

8.5
85%
3 Ratings

9.0
90%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings

9.0
90%
1 Rating
Contract management

9.0
90%
3 Ratings

9.0
90%
1 Rating
Quote & order management

9.5
95%
3 Ratings

9.0
90%
1 Rating
Interaction tracking

8.0
80%
3 Ratings

9.0
90%
1 Rating
Channel / partner relationship management

9.0
90%
3 Ratings

8.0
80%
1 Rating
Customer Service & Support

9.2
ADAPTcrm
92%

8.0
Dimelo
80%
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Case management

9.5
95%
3 Ratings

8.0
80%
2 Ratings
Call center management

9.0
90%
3 Ratings

8.0
80%
2 Ratings
Help desk management

9.0
90%
3 Ratings

8.0
80%
1 Rating
Marketing Automation

8.8
ADAPTcrm
88%

8.0
Dimelo
80%
ADAPTcrm ranks higher in 1/2 features
ADAPTcrm ranks higher in 1/2 features
Lead management

9.0
90%
3 Ratings

7.0
70%
2 Ratings
Email marketing

8.5
85%
3 Ratings

9.0
90%
1 Rating
CRM Project Management

9.0
ADAPTcrm
90%

8.0
Dimelo
80%
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Task management

9.5
95%
3 Ratings

7.0
70%
2 Ratings
Billing and invoicing management

8.5
85%
3 Ratings

8.0
80%
1 Rating
Reporting

9.0
90%
3 Ratings

9.0
90%
2 Ratings
CRM Reporting & Analytics

9.0
ADAPTcrm
90%

7.3
Dimelo
73%
ADAPTcrm ranks higher in 3/3 features
ADAPTcrm ranks higher in 3/3 features
Forecasting

9.0
90%
3 Ratings

6.0
60%
2 Ratings
Pipeline visualization

8.5
85%
3 Ratings

8.0
80%
1 Rating
Customizable reports

9.5
95%
3 Ratings

8.0
80%
2 Ratings
Customization

8.5
ADAPTcrm
85%

8.5
Dimelo
85%
Dimelo ranks higher in 3/4 features
Dimelo ranks higher in 3/4 features
Custom fields

8.5
85%
3 Ratings

7.0
70%
2 Ratings
Custom objects

8.0
80%
3 Ratings

9.0
90%
1 Rating
Scripting environment

8.5
85%
3 Ratings

9.0
90%
1 Rating
API for custom integration

9.0
90%
2 Ratings

9.0
90%
1 Rating
Security

8.8
ADAPTcrm
88%

8.0
Dimelo
80%
ADAPTcrm ranks higher in 2/2 features
ADAPTcrm ranks higher in 2/2 features
Single sign-on capability

9.0
90%
3 Ratings

8.0
80%
1 Rating
Role-based user permissions

8.6
86%
3 Ratings

8.0
80%
2 Ratings
Social CRM

8.5
ADAPTcrm
85%

9.0
Dimelo
90%
Dimelo ranks higher in 2/2 features
Dimelo ranks higher in 2/2 features
Social data

9.0
90%
3 Ratings

9.0
90%
2 Ratings
Social engagement

8.0
80%
3 Ratings

9.0
90%
2 Ratings
Integrations with 3rd-party Software

8.8
ADAPTcrm
88%

8.5
Dimelo
85%
ADAPTcrm ranks higher in 1/2 features
ADAPTcrm ranks higher in 1/2 features
Marketing automation

9.0
90%
3 Ratings

8.0
80%
2 Ratings
Compensation management

8.5
85%
2 Ratings

9.0
90%
1 Rating
Platform

8.5
ADAPTcrm
85%

8.0
Dimelo
80%
ADAPTcrm ranks higher in 1/1 features
ADAPTcrm ranks higher in 1/1 features
Mobile access

8.5
85%
2 Ratings

8.0
80%
1 Rating
Attribute Ratings
- ADAPTcrm is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.0
ADAPTcrm
90%
3 Ratings

8.0
Dimelo
80%
2 Ratings
Usability

9.0
ADAPTcrm
90%
2 Ratings

Dimelo
N/A
0 Ratings
Support Rating

9.0
ADAPTcrm
90%
2 Ratings

Dimelo
N/A
0 Ratings
Likelihood to Recommend
ADAPTcrm
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Dimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPros
ADAPTcrm
- It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
- ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
- The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Dimelo
- Being able to unify all the messages we receive daily is easier.
- It helps reduce time when giving answers and solutions to problems that arise.
- Its interface is very simple and easy to understand.
- You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Cons
ADAPTcrm
- Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Dimelo
- Social media listening over and above management
- Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employeesPricing Details
ADAPTcrm
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Dimelo
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Usability
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Dimelo
No score
No answers yet
No answers on this topic
Support Rating
ADAPTcrm
ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Sales Associate
Nephos TechnologiesInformation Technology & Services, 11-50 employees
Dimelo
No score
No answers yet
No answers on this topic
Alternatives Considered
ADAPTcrm
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Digital Media Specialist
Digital Media SpecialistInformation Services, 11-50 employees
Dimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
Analista
Yulio International CorpLeisure, Travel & Tourism, 51-200 employees
Return on Investment
ADAPTcrm
- It has resulted in growth of our company.
- It has enabled to make more connections in market.
- It has proved as a time saver for us.
- Its cost has a major negative impact on us.
Senior Manager - Agile Development and Delivery
AmdocsTelecommunications, 10,001+ employees
Dimelo
- Provided the service we required based upon an assumed initial level of customer engagement
- Increased social media engagement for the client - positive impact

Verified User
Strategist in Sales
Outsourcing/Offshoring Company, 1001-5000 employees