What users are saying about
14 Ratings
2 Ratings
14 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Dimelo
8.9
Customer data management / contact management
ADAPTcrm
7.0
Dimelo
9.0
Workflow management
ADAPTcrm
6.0
Dimelo
9.0
Territory management
ADAPTcrm
6.0
Dimelo
9.0
Opportunity management
ADAPTcrm
7.0
Dimelo
9.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Dimelo
9.0
Contract management
ADAPTcrm
8.0
Dimelo
9.0
Quote & order management
ADAPTcrm
7.0
Dimelo
9.0
Interaction tracking
ADAPTcrm
8.0
Dimelo
9.0
Channel / partner relationship management
ADAPTcrm
8.0
Dimelo
8.0

Customer Service & Support

ADAPTcrm
7.3
Dimelo
8.0
Case management
ADAPTcrm
8.0
Dimelo
8.1
Call center management
ADAPTcrm
7.0
Dimelo
8.0
Help desk management
ADAPTcrm
7.0
Dimelo
8.0

Marketing Automation

ADAPTcrm
8.0
Dimelo
8.1
Lead management
ADAPTcrm
8.0
Dimelo
7.2
Email marketing
ADAPTcrm
8.0
Dimelo
9.0

CRM Project Management

ADAPTcrm
8.0
Dimelo
8.0
Task management
ADAPTcrm
9.0
Dimelo
7.2
Billing and invoicing management
ADAPTcrm
8.0
Dimelo
8.0
Reporting
ADAPTcrm
7.0
Dimelo
8.9

CRM Reporting & Analytics

ADAPTcrm
7.3
Dimelo
7.4
Forecasting
ADAPTcrm
7.0
Dimelo
6.2
Pipeline visualization
ADAPTcrm
8.0
Dimelo
8.0
Customizable reports
ADAPTcrm
7.0
Dimelo
8.0

Customization

ADAPTcrm
6.3
Dimelo
8.6
Custom fields
ADAPTcrm
6.0
Dimelo
7.2
Custom objects
ADAPTcrm
6.0
Dimelo
9.0
Scripting environment
ADAPTcrm
7.0
Dimelo
9.0
API for custom integration
ADAPTcrm
6.0
Dimelo
9.0

Security

ADAPTcrm
7.0
Dimelo
8.0
Single sign-on capability
ADAPTcrm
7.0
Dimelo
8.0
Role-based user permissions
ADAPTcrm
7.0
Dimelo
8.0

Social CRM

ADAPTcrm
7.5
Dimelo
8.9
Social data
ADAPTcrm
8.0
Dimelo
9.0
Social engagement
ADAPTcrm
7.0
Dimelo
8.9

Integrations with 3rd-party Software

ADAPTcrm
8.0
Dimelo
8.6
Marketing automation
ADAPTcrm
8.0
Dimelo
8.1
Compensation management
ADAPTcrm
Dimelo
9.0

Platform

ADAPTcrm
Dimelo
8.0
Mobile access
ADAPTcrm
Dimelo
8.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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