What users are saying about
21 Ratings
3 Ratings
21 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 9.9 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 7 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Integrations with 3rd-party Software, Platform
  • Dimelo ranks higher in 2 feature sets: Sales Force Automation, Social CRM
  • ADAPTcrm and Dimelo are tied in 1 feature set: Customization

Sales Force Automation

8.8

ADAPTcrm

88%
8.9

Dimelo

89%
Dimelo ranks higher in 6/9 features

Customer data management / contact management

8.5
85%
3 Ratings
9.0
90%
1 Rating

Workflow management

9.5
95%
3 Ratings
9.0
90%
1 Rating

Territory management

8.5
85%
3 Ratings
9.0
90%
1 Rating

Opportunity management

8.5
85%
3 Ratings
9.0
90%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
9.0
90%
1 Rating

Contract management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Quote & order management

9.5
95%
3 Ratings
9.0
90%
1 Rating

Interaction tracking

8.0
80%
3 Ratings
9.0
90%
1 Rating

Channel / partner relationship management

9.0
90%
3 Ratings
8.0
80%
1 Rating

Customer Service & Support

9.2

ADAPTcrm

92%
8.0

Dimelo

80%
ADAPTcrm ranks higher in 3/3 features

Case management

9.5
95%
3 Ratings
8.0
80%
2 Ratings

Call center management

9.0
90%
3 Ratings
8.0
80%
2 Ratings

Help desk management

9.0
90%
3 Ratings
8.0
80%
1 Rating

Marketing Automation

8.8

ADAPTcrm

88%
8.0

Dimelo

80%
ADAPTcrm ranks higher in 1/2 features

Lead management

9.0
90%
3 Ratings
7.0
70%
2 Ratings

Email marketing

8.5
85%
3 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

ADAPTcrm

90%
8.0

Dimelo

80%
ADAPTcrm ranks higher in 3/3 features

Task management

9.5
95%
3 Ratings
7.0
70%
2 Ratings

Billing and invoicing management

8.5
85%
3 Ratings
8.0
80%
1 Rating

Reporting

9.0
90%
3 Ratings
9.0
90%
2 Ratings

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
7.3

Dimelo

73%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
6.0
60%
2 Ratings

Pipeline visualization

8.5
85%
3 Ratings
8.0
80%
1 Rating

Customizable reports

9.5
95%
3 Ratings
8.0
80%
2 Ratings

Customization

8.5

ADAPTcrm

85%
8.5

Dimelo

85%
Dimelo ranks higher in 3/4 features

Custom fields

8.5
85%
3 Ratings
7.0
70%
2 Ratings

Custom objects

8.0
80%
3 Ratings
9.0
90%
1 Rating

Scripting environment

8.5
85%
3 Ratings
9.0
90%
1 Rating

API for custom integration

9.0
90%
2 Ratings
9.0
90%
1 Rating

Security

8.8

ADAPTcrm

88%
8.0

Dimelo

80%
ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
8.0
80%
1 Rating

Role-based user permissions

8.6
86%
3 Ratings
8.0
80%
2 Ratings

Social CRM

8.5

ADAPTcrm

85%
9.0

Dimelo

90%
Dimelo ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
9.0
90%
2 Ratings

Social engagement

8.0
80%
3 Ratings
9.0
90%
2 Ratings

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
8.5

Dimelo

85%
ADAPTcrm ranks higher in 1/2 features

Marketing automation

9.0
90%
3 Ratings
8.0
80%
2 Ratings

Compensation management

8.5
85%
2 Ratings
9.0
90%
1 Rating

Platform

8.5

ADAPTcrm

85%
8.0

Dimelo

80%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.5
85%
2 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • ADAPTcrm is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
8.0

Dimelo

80%
2 Ratings

Usability

9.0

ADAPTcrm

90%
2 Ratings

Dimelo

N/A
0 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings

Dimelo

N/A
0 Ratings

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Dimelo

No score
No answers yet
No answers on this topic

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

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