ADAPTcrm vs. Dimelo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 7.5 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
Dimelo
Score 10.0 out of 10
N/A
Dimelo is a customer relationship management (CRM) tool built to power digital customer engagement.N/A
Pricing
ADAPTcrmDimelo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADAPTcrmDimelo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ADAPTcrmDimelo
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
9.0
3 Ratings
16% above category average
Dimelo
8.9
1 Ratings
15% above category average
Customer data management / contact management8.73 Ratings9.01 Ratings
Workflow management9.73 Ratings9.01 Ratings
Territory management8.73 Ratings9.01 Ratings
Opportunity management8.73 Ratings9.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings9.01 Ratings
Contract management9.03 Ratings9.01 Ratings
Quote & order management9.73 Ratings9.01 Ratings
Interaction tracking8.43 Ratings9.01 Ratings
Channel / partner relationship management9.03 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
21% above category average
Dimelo
8.0
2 Ratings
7% above category average
Case management9.73 Ratings8.02 Ratings
Call center management9.03 Ratings8.02 Ratings
Help desk management9.03 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
17% above category average
Dimelo
8.0
2 Ratings
6% above category average
Lead management9.03 Ratings7.02 Ratings
Email marketing8.73 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
Dimelo
8.0
2 Ratings
6% above category average
Task management9.73 Ratings7.02 Ratings
Billing and invoicing management8.73 Ratings8.01 Ratings
Reporting9.03 Ratings9.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
18% above category average
Dimelo
7.3
2 Ratings
4% below category average
Forecasting9.03 Ratings6.02 Ratings
Pipeline visualization8.73 Ratings8.01 Ratings
Customizable reports9.73 Ratings8.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
14% above category average
Dimelo
8.5
2 Ratings
11% above category average
Custom fields8.73 Ratings7.02 Ratings
Custom objects8.43 Ratings9.01 Ratings
Scripting environment8.73 Ratings9.01 Ratings
API for custom integration9.02 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
9% above category average
Dimelo
8.0
2 Ratings
4% below category average
Single sign-on capability9.03 Ratings8.01 Ratings
Role-based user permissions9.23 Ratings8.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.7
3 Ratings
18% above category average
Dimelo
9.0
2 Ratings
22% above category average
Social data9.03 Ratings9.02 Ratings
Social engagement8.43 Ratings9.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
22% above category average
Dimelo
8.5
2 Ratings
17% above category average
Marketing automation9.03 Ratings8.02 Ratings
Compensation management8.72 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.7
2 Ratings
15% above category average
Dimelo
8.0
1 Ratings
7% above category average
Mobile access8.72 Ratings8.01 Ratings
Best Alternatives
ADAPTcrmDimelo
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADAPTcrmDimelo
Likelihood to Recommend
9.0
(3 ratings)
8.0
(2 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
ADAPTcrmDimelo
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Dimelo
We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Dimelo
  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
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Dimelo
  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Dimelo
No answers on this topic
Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Dimelo
No answers on this topic
Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Dimelo
This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Dimelo
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
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ScreenShots