ADAPTcrm vs Dimelo

• It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
• ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
• The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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• Being able to unify all the messages we receive daily is easier.
• It helps reduce time when giving answers and solutions to problems that arise.
• Its interface is very simple and easy to understand.
• You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM

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• The interface can be difficult to learn at first and a little overwhelming for new users.
• The lack of customization of some features without additional support.
• The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.

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• Social media listening over and above management
• Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.

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• ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
• Some users needed additional training which increased staffing costs.
• The program helped simplify operations into an integrated software solution.

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• Provided the service we required based upon an assumed initial level of customer engagement
• Increased social media engagement for the client - positive impact

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