What users are saying about
22 Ratings
2 Ratings
22 Ratings
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Score 8.7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Gold-Vision

It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
Adrian Takacs | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
Gold-Vision
10.0
Customer data management / contact management
ADAPTcrm
8.5
Gold-Vision
10.0
Workflow management
ADAPTcrm
9.5
Gold-Vision
10.0
Territory management
ADAPTcrm
8.5
Gold-Vision
Opportunity management
ADAPTcrm
8.5
Gold-Vision
10.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
Gold-Vision
10.0
Contract management
ADAPTcrm
9.0
Gold-Vision
10.0
Quote & order management
ADAPTcrm
9.5
Gold-Vision
10.0
Interaction tracking
ADAPTcrm
8.0
Gold-Vision
Channel / partner relationship management
ADAPTcrm
9.0
Gold-Vision

Customer Service & Support

ADAPTcrm
9.2
Gold-Vision
Case management
ADAPTcrm
9.5
Gold-Vision
Call center management
ADAPTcrm
9.0
Gold-Vision
Help desk management
ADAPTcrm
9.0
Gold-Vision

Marketing Automation

ADAPTcrm
8.7
Gold-Vision
10.0
Lead management
ADAPTcrm
9.0
Gold-Vision
Email marketing
ADAPTcrm
8.5
Gold-Vision
10.0

CRM Project Management

ADAPTcrm
9.0
Gold-Vision
9.5
Task management
ADAPTcrm
9.5
Gold-Vision
Billing and invoicing management
ADAPTcrm
8.5
Gold-Vision
10.0
Reporting
ADAPTcrm
9.0
Gold-Vision
9.0

CRM Reporting & Analytics

ADAPTcrm
9.0
Gold-Vision
Forecasting
ADAPTcrm
9.0
Gold-Vision
Pipeline visualization
ADAPTcrm
8.5
Gold-Vision
Customizable reports
ADAPTcrm
9.5
Gold-Vision

Customization

ADAPTcrm
8.5
Gold-Vision
9.5
Custom fields
ADAPTcrm
8.5
Gold-Vision
10.0
Custom objects
ADAPTcrm
8.0
Gold-Vision
9.0
Scripting environment
ADAPTcrm
8.5
Gold-Vision
API for custom integration
ADAPTcrm
9.0
Gold-Vision

Security

ADAPTcrm
8.7
Gold-Vision
10.0
Single sign-on capability
ADAPTcrm
9.0
Gold-Vision
Role-based user permissions
ADAPTcrm
8.5
Gold-Vision
10.0

Social CRM

ADAPTcrm
8.5
Gold-Vision
Social data
ADAPTcrm
9.0
Gold-Vision
Social engagement
ADAPTcrm
8.0
Gold-Vision

Integrations with 3rd-party Software

ADAPTcrm
8.7
Gold-Vision
Marketing automation
ADAPTcrm
9.0
Gold-Vision
Compensation management
ADAPTcrm
8.5
Gold-Vision

Platform

ADAPTcrm
8.5
Gold-Vision
Mobile access
ADAPTcrm
8.5
Gold-Vision

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Gold-Vision

  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
Adrian Takacs | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Gold-Vision

  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
Adrian Takacs | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Gold-Vision

No score
No answers yet
No answers on this topic

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Gold-Vision

No score
No answers yet
No answers on this topic

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Gold-Vision

Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
Adrian Takacs | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Gold-Vision

  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
Adrian Takacs | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Gold-Vision

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
Gold-Vision
10.0

Usability

ADAPTcrm
9.0
Gold-Vision

Support Rating

ADAPTcrm
9.0
Gold-Vision

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