What users are saying about
14 Ratings
17 Ratings
14 Ratings
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Score 7.3 out of 100
17 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Highrise
Customer data management / contact management
ADAPTcrm
7.0
Highrise
Workflow management
ADAPTcrm
6.0
Highrise
Territory management
ADAPTcrm
6.0
Highrise
Opportunity management
ADAPTcrm
7.0
Highrise
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Highrise
Contract management
ADAPTcrm
8.0
Highrise
Quote & order management
ADAPTcrm
7.0
Highrise
Interaction tracking
ADAPTcrm
8.0
Highrise
Channel / partner relationship management
ADAPTcrm
8.0
Highrise

Customer Service & Support

ADAPTcrm
7.3
Highrise
Case management
ADAPTcrm
8.0
Highrise
Call center management
ADAPTcrm
7.0
Highrise
Help desk management
ADAPTcrm
7.0
Highrise

Marketing Automation

ADAPTcrm
8.0
Highrise
Lead management
ADAPTcrm
8.0
Highrise
Email marketing
ADAPTcrm
8.0
Highrise

CRM Project Management

ADAPTcrm
8.0
Highrise
Task management
ADAPTcrm
9.0
Highrise
Billing and invoicing management
ADAPTcrm
8.0
Highrise
Reporting
ADAPTcrm
7.0
Highrise

CRM Reporting & Analytics

ADAPTcrm
7.3
Highrise
Forecasting
ADAPTcrm
7.0
Highrise
Pipeline visualization
ADAPTcrm
8.0
Highrise
Customizable reports
ADAPTcrm
7.0
Highrise

Customization

ADAPTcrm
6.3
Highrise
Custom fields
ADAPTcrm
6.0
Highrise
Custom objects
ADAPTcrm
6.0
Highrise
Scripting environment
ADAPTcrm
7.0
Highrise
API for custom integration
ADAPTcrm
6.0
Highrise

Security

ADAPTcrm
7.0
Highrise
Single sign-on capability
ADAPTcrm
7.0
Highrise
Role-based user permissions
ADAPTcrm
7.0
Highrise

Social CRM

ADAPTcrm
7.5
Highrise
Social data
ADAPTcrm
8.0
Highrise
Social engagement
ADAPTcrm
7.0
Highrise

Integrations with 3rd-party Software

ADAPTcrm
8.0
Highrise
Marketing automation
ADAPTcrm
8.0
Highrise

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Usability

ADAPTcrm

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Highrise
9.0

Likelihood to Renew

ADAPTcrm
Highrise
8.2

Usability

ADAPTcrm
Highrise
9.0

Support Rating

ADAPTcrm
Highrise
9.0

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