What users are saying about
23 Ratings
14 Ratings
23 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

Vincere

This has been such a fantastic experience for our company, I'd recommend Vincere in a heartbeat. Fantastic service with a team who seem like they genuinely just want to help - they really seemed to care about getting us happy with their product, especially when helping us finish the data import from our old system.

I'd say it would be a good fit for a large recruitment company as the dashboards and reporting is very good. However, the low price also makes it a good option for start-ups or cost conscious firms.
Harriet O'Connor | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
Vincere
Customer data management / contact management
ADAPTcrm
8.5
Vincere
Workflow management
ADAPTcrm
9.5
Vincere
Territory management
ADAPTcrm
8.5
Vincere
Opportunity management
ADAPTcrm
8.5
Vincere
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
Vincere
Contract management
ADAPTcrm
9.0
Vincere
Quote & order management
ADAPTcrm
9.5
Vincere
Interaction tracking
ADAPTcrm
8.0
Vincere
Channel / partner relationship management
ADAPTcrm
9.0
Vincere

Customer Service & Support

ADAPTcrm
9.2
Vincere
Case management
ADAPTcrm
9.5
Vincere
Call center management
ADAPTcrm
9.0
Vincere
Help desk management
ADAPTcrm
9.0
Vincere

Marketing Automation

ADAPTcrm
8.7
Vincere
Lead management
ADAPTcrm
9.0
Vincere
Email marketing
ADAPTcrm
8.5
Vincere

CRM Project Management

ADAPTcrm
9.0
Vincere
Task management
ADAPTcrm
9.5
Vincere
Billing and invoicing management
ADAPTcrm
8.5
Vincere
Reporting
ADAPTcrm
9.0
Vincere

CRM Reporting & Analytics

ADAPTcrm
9.0
Vincere
Forecasting
ADAPTcrm
9.0
Vincere
Pipeline visualization
ADAPTcrm
8.5
Vincere
Customizable reports
ADAPTcrm
9.5
Vincere

Customization

ADAPTcrm
8.5
Vincere
Custom fields
ADAPTcrm
8.5
Vincere
Custom objects
ADAPTcrm
8.0
Vincere
Scripting environment
ADAPTcrm
8.5
Vincere
API for custom integration
ADAPTcrm
9.0
Vincere

Security

ADAPTcrm
8.7
Vincere
Single sign-on capability
ADAPTcrm
9.0
Vincere
Role-based user permissions
ADAPTcrm
8.5
Vincere

Social CRM

ADAPTcrm
8.5
Vincere
Social data
ADAPTcrm
9.0
Vincere
Social engagement
ADAPTcrm
8.0
Vincere

Integrations with 3rd-party Software

ADAPTcrm
8.7
Vincere
Marketing automation
ADAPTcrm
9.0
Vincere
Compensation management
ADAPTcrm
8.5
Vincere

Platform

ADAPTcrm
8.5
Vincere
Mobile access
ADAPTcrm
8.5
Vincere

Recruiting / ATS

ADAPTcrm
Vincere
6.1
Job Requisition Management
ADAPTcrm
Vincere
5.1
Company Website Posting
ADAPTcrm
Vincere
7.1
Publish to Social Media
ADAPTcrm
Vincere
5.6
Job Search Site Posting
ADAPTcrm
Vincere
5.1
Customized Application Form
ADAPTcrm
Vincere
5.1
Resume Management
ADAPTcrm
Vincere
5.1
Duplicate Candidate Prevention
ADAPTcrm
Vincere
5.1
Candidate Search
ADAPTcrm
Vincere
6.7
Applicant Tracking
ADAPTcrm
Vincere
6.7
Collaboration
ADAPTcrm
Vincere
5.6
Task Creation and Delegation
ADAPTcrm
Vincere
6.7
Email Templates
ADAPTcrm
Vincere
6.7
User Permissions
ADAPTcrm
Vincere
7.6
Notifications and Alerts
ADAPTcrm
Vincere
7.6
Reporting
ADAPTcrm
Vincere
5.1

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Vincere

  • Alex (on the help desk) is amazing when it comes to helping me when I don't know how to process things on the system; she knows exactly what I need to understand what she is trying to explain and even does a quick video for me which helps a lot and saves me time.
  • CV integration is great and saves me a lot on having to write a candidate's CV from scratch or copying and pasting.
  • The live list to clients and how it allows the client to interact with you and inside their own organization. It also looks more professional, the way it is sent to the client, than just a generic email.
  • I love the reporting system and how it keeps you on your toes, as you can see where you are as in stats and how much you need to bring in still. For managers and owners, the reporting functions are great. As long as your staff are capturing all the info into the system your reports will pretty much be 100% accurate. The best thing is you can pull a report to let you know exactly which data isn't being put into they system by which staff and you can then follow up with them.
Lee Jatho MRCSA | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

Vincere

  • Full of bugs.
  • The same data points are quoted differently across the product.
  • Removing data when you wish to leave has been a real challenge. Limited capability in the product itself and a slow to respond support team.
  • Support is poor in general.
  • Every new release provides more complexity that adds no value and compounds the many bugs in the product further.
  • Even as part of a GDPR request we found it difficult to get our data from the company, we were also charged for the privilege.
  • Support is slow and unwilling to admit where fundamental problems exist in the product. If they respond it's with a workaround rather than a fix.
  • Lots of corny comments about billing, making money, "license to Bill" are communicated from the company and in the product. Not everyone in this sector is driven by money some of us want to provide a quality service, the money is an outcome of a good job not the starting point.
  • The sales process consisted of basically lots of window dressing about the product, we were tied to 3 years and then found out most of the features we purchased the product for don't work and many still don't work nearly 3 years later.
Mark Hurren | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

Vincere

Vincere 6.7
Based on 3 answers
Simple and clear system to use, and training provided and available for download meaning if anything has been missed we can go back and review
Rebecca Farrell | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

Vincere

Vincere 10.0
Based on 2 answers
I mostly got Alex, and she was absolutely amazing and sometimes I would request for her to help me. The support at Vincere that I have received so far has been great!
Lee Jatho MRCSA | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Vincere

The interface and the bulk-activities. Even though the others are more customizable, Vincere.io definitely gives you plenty of freedom when doing other tasks.
Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

Vincere

  • Our clients say that they like the way we interact with them through the platform, its fresh and dynamic
  • Tracks our KPI's and revenue generation
Paul Foster | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Vincere

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
Vincere
6.7

Usability

ADAPTcrm
9.0
Vincere
6.7

Support Rating

ADAPTcrm
9.0
Vincere
10.0

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