What users are saying about
21 Ratings
21 Ratings
21 Ratings
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Score 8.5 out of 100
21 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    ADAPTcrm

    89%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.6

    ADAPTcrm

    86%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.6

    ADAPTcrm

    86%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.6

    ADAPTcrm

    86%

    Vincere

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    ADAPTcrm

    Feature Set Not Supported
    N/A
    8.8

    Vincere

    88%
    Vincere ranks higher in 15/15 features

    Job Requisition Management

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    Company Website Posting

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    Customized Application Form

    N/A
    0 Ratings
    8.5
    85%
    10 Ratings

    Resume Management

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Candidate Search

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    9.3
    93%
    16 Ratings

    Collaboration

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Task Creation and Delegation

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Email Templates

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    User Permissions

    N/A
    0 Ratings
    8.6
    86%
    15 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    8.8
    88%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Attribute Ratings

    • Vincere is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • ADAPTcrm and Vincere are tied in 1 area: Usability

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    9.1

    Vincere

    91%
    17 Ratings

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings
    9.0

    Vincere

    90%
    11 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings
    9.5

    Vincere

    95%
    10 Ratings

    Likelihood to Recommend

    ADAPT Software Applications, Inc.

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review

    HRBoss

    This has been such a fantastic experience for our company, I'd recommend Vincere in a heartbeat. Fantastic service with a team who seem like they genuinely just want to help - they really seemed to care about getting us happy with their product, especially when helping us finish the data import from our old system.

    I'd say it would be a good fit for a large recruitment company as the dashboards and reporting is very good. However, the low price also makes it a good option for start-ups or cost conscious firms.
    Read full review

    Pros

    ADAPT Software Applications, Inc.

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Read full review

    HRBoss

    • Alex (on the help desk) is amazing when it comes to helping me when I don't know how to process things on the system; she knows exactly what I need to understand what she is trying to explain and even does a quick video for me which helps a lot and saves me time.
    • CV integration is great and saves me a lot on having to write a candidate's CV from scratch or copying and pasting.
    • The live list to clients and how it allows the client to interact with you and inside their own organization. It also looks more professional, the way it is sent to the client, than just a generic email.
    • I love the reporting system and how it keeps you on your toes, as you can see where you are as in stats and how much you need to bring in still. For managers and owners, the reporting functions are great. As long as your staff are capturing all the info into the system your reports will pretty much be 100% accurate. The best thing is you can pull a report to let you know exactly which data isn't being put into they system by which staff and you can then follow up with them.
    Read full review

    Cons

    ADAPT Software Applications, Inc.

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Read full review

    HRBoss

    • Full of bugs.
    • The same data points are quoted differently across the product.
    • Removing data when you wish to leave has been a real challenge. Limited capability in the product itself and a slow to respond support team.
    • Support is poor in general.
    • Every new release provides more complexity that adds no value and compounds the many bugs in the product further.
    • Even as part of a GDPR request we found it difficult to get our data from the company, we were also charged for the privilege.
    • Support is slow and unwilling to admit where fundamental problems exist in the product. If they respond it's with a workaround rather than a fix.
    • Lots of corny comments about billing, making money, "license to Bill" are communicated from the company and in the product. Not everyone in this sector is driven by money some of us want to provide a quality service, the money is an outcome of a good job not the starting point.
    • The sales process consisted of basically lots of window dressing about the product, we were tied to 3 years and then found out most of the features we purchased the product for don't work and many still don't work nearly 3 years later.
    Read full review

    Pricing Details

    ADAPTcrm

    Starting Price

    $0

    Editions & Modules

    ADAPTcrm editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Vincere

      Starting Price

      Editions & Modules

      Vincere editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Usability

        ADAPT Software Applications, Inc.

        Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
        Read full review

        HRBoss

        The slow load times, buggy performance, and constant need to use workarounds make it a hugely frustrating offering, as basic as a candidate search requires the exact details to be entered or it cannot find the record in question. We struggled to get our data off their platform which should raise a very real warning for any customers who wants to leave, we were also tied into a lengthy contract, in hindsight, I should have realised the fact they felt the need to tie us in for so long suggests the product alone would not make us want to stay.
        Read full review

        Support Rating

        ADAPT Software Applications, Inc.

        CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
        Read full review

        HRBoss

        I mostly got Alex, and she was absolutely amazing and sometimes I would request for her to help me. The support at Vincere that I have received so far has been great!
        Read full review

        Alternatives Considered

        ADAPT Software Applications, Inc.

        ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
        Read full review

        HRBoss

        We came very close to signing with Bullhorn. To be fair it looks like a good system but we've heard stories from contacts of ours who have been burned by them. Also, we dealt with about 4 different salespeople during the sales cycle which didn't sit well with me. After being on our previous system for so many years we wanted to make the right choice. We also looked at Jobscience and Talent Rover but the quotations came back too high. Plus, I've used Salesforce.com before and didn't have a great experience. We were quite nervous about signing with a company that we'd never heard of - Vincere- but we felt in capable hands with the team there. It's been a really positive experience.
        Read full review

        Return on Investment

        ADAPT Software Applications, Inc.

        • It has resulted in growth of our company.
        • It has enabled to make more connections in market.
        • It has proved as a time saver for us.
        • Its cost has a major negative impact on us.
        Read full review

        HRBoss

        • Candidates are lost in the pipeline. With so many candidates, they are forgotten in the system.
        • Notification system leaves us asking each other if something has been done.
        • There is no automation in it. It's like putting papers in a shoebox and digging them all out with the 'incredible' search system.
        • They call 3 times a week to ask if everything is OK. It is not okay to ask users what they want and release it 3 months later.
        Read full review

        Screenshots

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