What users are saying about
21 Ratings
9 Ratings
21 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Sales Force Automation

    8.8

    ADAPTcrm

    88%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.5

    ADAPTcrm

    85%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.5

    ADAPTcrm

    85%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.5

    ADAPTcrm

    85%

    Hiver

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ADAPTcrm

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Ticket response

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Multi-Channel Help

    ADAPTcrm

    Feature Set Not Supported
    N/A
    9.0

    Hiver

    90%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Attribute Ratings

    • Hiver is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    10.0

    Hiver

    100%
    2 Ratings

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings

    Hiver

    N/A
    0 Ratings

    Likelihood to Recommend

    ADAPTcrm

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Diana Richerdson | TrustRadius Reviewer

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Anonymous | TrustRadius Reviewer

    Pros

    ADAPTcrm

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Bruce Emmerling | TrustRadius Reviewer

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Megan Shorter | TrustRadius Reviewer

    Cons

    ADAPTcrm

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Isabella Grace | TrustRadius Reviewer

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ADAPTcrm

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    ADAPTcrm Editions & Modules

    Additional Pricing Details

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details

    Usability

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Diana Richerdson | TrustRadius Reviewer

    Hiver

    No score
    No answers yet
    No answers on this topic

    Support Rating

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Isabella Grace | TrustRadius Reviewer

    Hiver

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    ADAPTcrm

    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Bruce Emmerling | TrustRadius Reviewer

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Megan Shorter | TrustRadius Reviewer

    Return on Investment

    ADAPTcrm

    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Diana Richerdson | TrustRadius Reviewer

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Anonymous | TrustRadius Reviewer

    Screenshots

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