What users are saying about
14 Ratings
4 Ratings
14 Ratings
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Score 7.3 out of 100
4 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Hiver
Customer data management / contact management
ADAPTcrm
7.0
Hiver
Workflow management
ADAPTcrm
6.0
Hiver
Territory management
ADAPTcrm
6.0
Hiver
Opportunity management
ADAPTcrm
7.0
Hiver
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Hiver
Contract management
ADAPTcrm
8.0
Hiver
Quote & order management
ADAPTcrm
7.0
Hiver
Interaction tracking
ADAPTcrm
8.0
Hiver
Channel / partner relationship management
ADAPTcrm
8.0
Hiver

Customer Service & Support

ADAPTcrm
7.3
Hiver
Case management
ADAPTcrm
8.0
Hiver
Call center management
ADAPTcrm
7.0
Hiver
Help desk management
ADAPTcrm
7.0
Hiver

Marketing Automation

ADAPTcrm
8.0
Hiver
Lead management
ADAPTcrm
8.0
Hiver
Email marketing
ADAPTcrm
8.0
Hiver

CRM Project Management

ADAPTcrm
8.0
Hiver
Task management
ADAPTcrm
9.0
Hiver
Billing and invoicing management
ADAPTcrm
8.0
Hiver
Reporting
ADAPTcrm
7.0
Hiver

CRM Reporting & Analytics

ADAPTcrm
7.3
Hiver
Forecasting
ADAPTcrm
7.0
Hiver
Pipeline visualization
ADAPTcrm
8.0
Hiver
Customizable reports
ADAPTcrm
7.0
Hiver

Customization

ADAPTcrm
6.3
Hiver
Custom fields
ADAPTcrm
6.0
Hiver
Custom objects
ADAPTcrm
6.0
Hiver
Scripting environment
ADAPTcrm
7.0
Hiver
API for custom integration
ADAPTcrm
6.0
Hiver

Security

ADAPTcrm
7.0
Hiver
Single sign-on capability
ADAPTcrm
7.0
Hiver
Role-based user permissions
ADAPTcrm
7.0
Hiver

Social CRM

ADAPTcrm
7.5
Hiver
Social data
ADAPTcrm
8.0
Hiver
Social engagement
ADAPTcrm
7.0
Hiver

Integrations with 3rd-party Software

ADAPTcrm
8.0
Hiver
Marketing automation
ADAPTcrm
8.0
Hiver

Incident and problem management

ADAPTcrm
Hiver
8.8
Organize and prioritize service tickets
ADAPTcrm
Hiver
7.5
Ticket creation and submission
ADAPTcrm
Hiver
9.4
Ticket response
ADAPTcrm
Hiver
9.4

Multi-Channel Help

ADAPTcrm
Hiver
9.4
Email support
ADAPTcrm
Hiver
9.4

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$141
PREMIUM PLAN$221
ENTERPRISE PLAN$341
  1. /user/month
Additional Pricing Details

Rating Summary

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