ADAPTcrm vs. IRIS CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 8.8 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
IRIS CRM
Score 8.3 out of 10
N/A
IRIS CRM is a customer relationship management (CRM) software focused on lead management, marketing automation, and business process automation.N/A
Pricing
ADAPTcrmIRIS CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADAPTcrmIRIS CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
ADAPTcrmIRIS CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
IRIS CRM
9.2
2 Ratings
Customer data management / contact management8.63 Ratings9.02 Ratings
Workflow management9.63 Ratings10.02 Ratings
Territory management8.63 Ratings9.02 Ratings
Opportunity management8.63 Ratings9.02 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings9.02 Ratings
Contract management9.03 Ratings10.02 Ratings
Quote & order management9.63 Ratings9.02 Ratings
Interaction tracking8.33 Ratings9.02 Ratings
Channel / partner relationship management9.03 Ratings9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
IRIS CRM
9.3
2 Ratings
Case management9.63 Ratings10.02 Ratings
Call center management9.03 Ratings9.01 Ratings
Help desk management9.03 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
IRIS CRM
9.5
2 Ratings
Lead management9.03 Ratings9.92 Ratings
Email marketing8.63 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
IRIS CRM
9.0
2 Ratings
Task management9.63 Ratings10.02 Ratings
Billing and invoicing management8.63 Ratings8.12 Ratings
Reporting9.03 Ratings9.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
IRIS CRM
8.7
2 Ratings
Forecasting9.03 Ratings9.02 Ratings
Pipeline visualization8.63 Ratings9.02 Ratings
Customizable reports9.63 Ratings8.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
IRIS CRM
9.2
2 Ratings
Custom fields8.63 Ratings9.02 Ratings
Custom objects8.33 Ratings9.92 Ratings
Scripting environment8.63 Ratings9.02 Ratings
API for custom integration9.02 Ratings9.02 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
IRIS CRM
9.5
2 Ratings
Single sign-on capability9.03 Ratings10.02 Ratings
Role-based user permissions8.93 Ratings9.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
IRIS CRM
9.5
1 Ratings
Social data9.03 Ratings10.01 Ratings
Social engagement8.33 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
IRIS CRM
9.5
1 Ratings
Marketing automation9.03 Ratings10.01 Ratings
Compensation management8.62 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.6
2 Ratings
IRIS CRM
8.0
2 Ratings
Mobile access8.62 Ratings8.02 Ratings
User Ratings
ADAPTcrmIRIS CRM
Likelihood to Recommend
9.0
(3 ratings)
10.0
(2 ratings)
Usability
9.0
(2 ratings)
9.0
(1 ratings)
Support Rating
9.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
ADAPTcrmIRIS CRM
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Integrated Reporting Is Simple, LLC.
It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Integrated Reporting Is Simple, LLC.
  • Grouping is done very effectively. For a company with a wide product portfolio, it is greatly beneficial to customize product families.
  • Streamlines the life cycle of merchant services very well. E-signatures, workflows, and help tickets are well integrated to maximize efficiency.
  • Processing stats and reporting tools are intuitive, useful, and aesthetically pleasing. The software allows you to quickly generate sales reports for specific product families and time periods.
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
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Integrated Reporting Is Simple, LLC.
  • It needs a solid visual invigorate to stay aware of the occasions.
  • I have found it as a little pricey.
  • The execution timetable took longer than we had arranged.
  • The framework has a solid utility and usefulness, yet it looks somewhat dated.
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Integrated Reporting Is Simple, LLC.
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
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Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Integrated Reporting Is Simple, LLC.
It has enabled us to keep a record of the demographics of our clients and eventually we can develop a better understanding of our clients that will lead us to uplift our business. With its amazing sales tool, we have developed a strong relationship with our clients, and helped us in creating a good brand image. We really adore the convenience of managing and reporting data. It is quite easy to handle and all our business is depended on it and it helped us in gaining more loyal customers.
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Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Integrated Reporting Is Simple, LLC.
By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Integrated Reporting Is Simple, LLC.
  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
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