What users are saying about
19 Ratings
5 Ratings
19 Ratings
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Score 8.7 out of 100
5 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

IRIS CRM

It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
IRIS CRM
9.3
Customer data management / contact management
ADAPTcrm
8.5
IRIS CRM
9.6
Workflow management
ADAPTcrm
9.5
IRIS CRM
9.6
Territory management
ADAPTcrm
8.5
IRIS CRM
9.0
Opportunity management
ADAPTcrm
8.5
IRIS CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
IRIS CRM
8.9
Contract management
ADAPTcrm
9.0
IRIS CRM
9.9
Quote & order management
ADAPTcrm
9.5
IRIS CRM
9.0
Interaction tracking
ADAPTcrm
8.0
IRIS CRM
9.3
Channel / partner relationship management
ADAPTcrm
9.0
IRIS CRM
9.0

Customer Service & Support

ADAPTcrm
9.2
IRIS CRM
9.3
Case management
ADAPTcrm
9.5
IRIS CRM
9.9
Call center management
ADAPTcrm
9.0
IRIS CRM
9.0
Help desk management
ADAPTcrm
9.0
IRIS CRM
9.0

Marketing Automation

ADAPTcrm
8.8
IRIS CRM
9.6
Lead management
ADAPTcrm
9.0
IRIS CRM
9.7
Email marketing
ADAPTcrm
8.5
IRIS CRM
9.5

CRM Project Management

ADAPTcrm
9.0
IRIS CRM
9.2
Task management
ADAPTcrm
9.5
IRIS CRM
9.9
Billing and invoicing management
ADAPTcrm
8.5
IRIS CRM
8.7
Reporting
ADAPTcrm
9.0
IRIS CRM
9.1

CRM Reporting & Analytics

ADAPTcrm
9.0
IRIS CRM
9.1
Forecasting
ADAPTcrm
9.0
IRIS CRM
9.6
Pipeline visualization
ADAPTcrm
8.5
IRIS CRM
9.1
Customizable reports
ADAPTcrm
9.5
IRIS CRM
8.4

Customization

ADAPTcrm
8.5
IRIS CRM
9.1
Custom fields
ADAPTcrm
8.5
IRIS CRM
8.9
Custom objects
ADAPTcrm
8.0
IRIS CRM
9.7
Scripting environment
ADAPTcrm
8.5
IRIS CRM
9.0
API for custom integration
ADAPTcrm
9.0
IRIS CRM
9.0

Security

ADAPTcrm
8.8
IRIS CRM
9.3
Single sign-on capability
ADAPTcrm
9.0
IRIS CRM
9.6
Role-based user permissions
ADAPTcrm
8.5
IRIS CRM
9.0

Social CRM

ADAPTcrm
8.5
IRIS CRM
9.5
Social data
ADAPTcrm
9.0
IRIS CRM
10.0
Social engagement
ADAPTcrm
8.0
IRIS CRM
9.0

Integrations with 3rd-party Software

ADAPTcrm
8.8
IRIS CRM
9.8
Marketing automation
ADAPTcrm
9.0
IRIS CRM
10.0
Compensation management
ADAPTcrm
8.5
IRIS CRM
9.5

Platform

ADAPTcrm
8.5
IRIS CRM
8.6
Mobile access
ADAPTcrm
8.5
IRIS CRM
8.6

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

IRIS CRM

  • IRIS CRM is a specific application and we recently switched from other software to this and we have no regrets. We can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it.
  • We highly admire the quality of the people that are in its support team since they are highly responsive.
  • Its reports contain many details and are much cleaner than our previous experience. Dialer/dialer metrics is another component that is helpful along with the scheduling feature.
Lisa-jess Brown | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

IRIS CRM

  • Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
  • Workflow customization is not easy for all users and can require some coding skills on the back end.
  • Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.
Donna-sue Carpenter | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

IRIS CRM

IRIS CRM 9.0
Based on 2 answers
This software does give significant benefit to our company.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

IRIS CRM

By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

IRIS CRM

  • The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
  • The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
  • Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

IRIS CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
IRIS CRM
9.9

Usability

ADAPTcrm
9.0
IRIS CRM
9.0

Support Rating

ADAPTcrm
9.0
IRIS CRM
9.0

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