ADAPTcrm vs IRIS CRM | TrustRadius

Likelihood to Recommend

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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It’s been 2 years since IRIS CRM is supporting me by supporting my business and I have seen enormous progress in my business so far which is a really good sign and is enough for me to be satisfied with it. According to me and as I have observed it is fully loaded with many useful tools that can help in uplifting a business. Removes the manual cycle from me entering every people's hours exclusively. We really evaluated Bullhorn cover and tab it was not awful by any means.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Feature Rating Comparison

ADAPTcrm

IRIS CRM

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

IRIS CRM

Case management

Call center management

Help desk management

ADAPTcrm

IRIS CRM

Lead management

Email marketing

ADAPTcrm

Marketing automation

Compensation management

ADAPTcrm

IRIS CRM

Mobile access

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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IRIS CRM is a specific application and we recently switched from other software to this and we have no regrets. We can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it.
We highly admire the quality of the people that are in its support team since they are highly responsive.
Its reports contain many details and are much cleaner than our previous experience. Dialer/dialer metrics is another component that is helpful along with the scheduling feature.

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Lisa-jess Brown

Data Analyst

NetaceaInternet, 51-200 employees

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Cons

Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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Some minor design issues in the record communication interface. For example, replying to an existing email thread within the record set does not capture the entire communication or signatures.
Workflow customization is not easy for all users and can require some coding skills on the back end.
Linking forms from external websites is one feature that isn't very intuitive. Some leads are better inputted manually.

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Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

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Usability

ADAPTcrm 9.0

Based on 2 answers

Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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IRIS CRM 9.0

Based on 2 answers

It is a wonderful software with an automated messaging service. It has helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business. Security is my basic concern and the fact that it has a disabled human element from the business equation are the things that I don’t really like in it.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Support Rating

ADAPTcrm 9.0

Based on 2 answers

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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IRIS CRM 9.0

Based on 2 answers

This software does give significant benefit to our company.

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Lisa-jess Brown

Data Analyst

NetaceaInternet, 51-200 employees

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Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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By using IRIS CRM we had a wonderful experience with the automated workflow process as compare to other alternatives. Now we are better able to keep a track of the performance and hence we can enhance productivity and eventually can get more profit.it has made automated messaging so convenient and simple. We believe that by understanding our customers we can make our business better and IRIS helped us in having a better knowledge of our customer’s needs, preferences, and habits, and by knowing all these we have improved our business a lot. We have found it very convenient to navigate and now we can better spread our business database. It helped us in having active and strong customer service and now we can better manage our relationship with our customers.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Return on Investment

It has resulted in growth of our company.
It has enabled to make more connections in market.
It has proved as a time saver for us.
Its cost has a major negative impact on us.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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The cost is a bit higher than other options (~$1300/mo), which can be seen as a negative in an absolute sense.
The improvement in workflow management has been significant, and has saved at least 50 man-hours per week across our organization.
Accurate rolling sales data reporting has been critical in defining quality metrics. This benefit is more indirect, but it has allowed us to better respond to changes in customer complaint trending.

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Verified User

Analyst in Quality Assurance

Medical Device Company, 10,001+ employees

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Pricing Details

General

ADAPTcrm

IRIS CRM

ADAPTcrm

IRIS CRM

Likelihood to Recommend

ADAPTcrm

IRIS CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

ADAPTcrm

IRIS CRM

Cons

ADAPTcrm

IRIS CRM

Usability

ADAPTcrm

IRIS CRM

Support Rating

ADAPTcrm

IRIS CRM

Alternatives Considered

ADAPTcrm

IRIS CRM

Return on Investment

ADAPTcrm

IRIS CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Rating Summary

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