What users are saying about
21 Ratings
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Top Rated
340 Ratings
21 Ratings
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Score 8.5 out of 100

Keap

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Top Rated
340 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Sales Force Automation

    8.8

    ADAPTcrm

    88%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.5

    ADAPTcrm

    85%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.5

    ADAPTcrm

    85%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.5

    ADAPTcrm

    85%

    Keap

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Email & Online Marketing

    ADAPTcrm

    Feature Set Not Supported
    N/A
    6.8

    Keap

    68%
    Keap (formerly Infusionsoft) ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.7
    77%
    49 Ratings

    Dynamic content

    N/A
    0 Ratings
    5.9
    59%
    46 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    2.0
    20%
    14 Ratings

    Landing pages

    N/A
    0 Ratings
    7.1
    71%
    114 Ratings

    A/B testing

    N/A
    0 Ratings
    6.0
    60%
    9 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.8
    68%
    106 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    List management

    N/A
    0 Ratings
    8.7
    87%
    126 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    8.6
    86%
    48 Ratings

    Lead Management

    ADAPTcrm

    Feature Set Not Supported
    N/A
    7.9

    Keap

    79%
    Keap (formerly Infusionsoft) ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    8.5
    85%
    125 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    6.9
    69%
    111 Ratings

    Data quality management

    N/A
    0 Ratings
    7.2
    72%
    112 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.1
    91%
    118 Ratings

    Campaign Management

    ADAPTcrm

    Feature Set Not Supported
    N/A
    7.6

    Keap

    76%
    Keap (formerly Infusionsoft) ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.2
    82%
    73 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Social Media Marketing

    ADAPTcrm

    Feature Set Not Supported
    N/A
    4.5

    Keap

    45%
    Keap (formerly Infusionsoft) ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    4.9
    49%
    14 Ratings

    Social profile integration

    N/A
    0 Ratings
    4.0
    40%
    14 Ratings

    Reporting & Analytics

    ADAPTcrm

    Feature Set Not Supported
    N/A
    7.2

    Keap

    72%
    Keap (formerly Infusionsoft) ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.5
    65%
    54 Ratings

    Standard reports

    N/A
    0 Ratings
    7.9
    79%
    124 Ratings

    Custom reports

    N/A
    0 Ratings
    7.2
    72%
    115 Ratings

    Platform & Infrastructure

    ADAPTcrm

    Feature Set Not Supported
    N/A
    6.2

    Keap

    62%
    Keap (formerly Infusionsoft) ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    7.9
    79%
    106 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    7.4
    74%
    92 Ratings

    Customizability

    N/A
    0 Ratings
    7.1
    71%
    117 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Attribute Ratings

    • ADAPTcrm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    8.2

    Keap

    82%
    187 Ratings

    Likelihood to Renew

    ADAPTcrm

    N/A
    0 Ratings
    7.5

    Keap

    75%
    38 Ratings

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings
    6.6

    Keap

    66%
    21 Ratings

    Availability

    ADAPTcrm

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Performance

    ADAPTcrm

    N/A
    0 Ratings
    9.1

    Keap

    91%
    11 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings
    7.6

    Keap

    76%
    28 Ratings

    In-Person Training

    ADAPTcrm

    N/A
    0 Ratings
    8.6

    Keap

    86%
    5 Ratings

    Online Training

    ADAPTcrm

    N/A
    0 Ratings
    9.5

    Keap

    95%
    5 Ratings

    Implementation Rating

    ADAPTcrm

    N/A
    0 Ratings
    8.0

    Keap

    80%
    16 Ratings

    Product Scalability

    ADAPTcrm

    N/A
    0 Ratings
    8.3

    Keap

    83%
    3 Ratings

    Likelihood to Recommend

    ADAPTcrm

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Diana Richerdson | TrustRadius Reviewer

    Keap

    Keap is well suited for beginners of email marketing and most likely smaller companies as well. For someone who is new to the email marketing world, the click and drop features are easy to understand and use. They can also save their email broadcasts and create duplicates of them so it would save them time if they are doing things in a similar fashion. For example, if they have a monthly newsletter and want the format to be consistent they can just save the template and then reuse it over and over, just updating the info text and images. On the flip side, for those who have been in the email marketing world for longer or understand more coding Keap is not the best for them. They would be limited to how much customization they can create in their emails and find that it might not best suit their needs.
    Anonymous | TrustRadius Reviewer

    Pros

    ADAPTcrm

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Bruce Emmerling | TrustRadius Reviewer

    Keap

    • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
    • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
    • Innovation - they were one of the first in the market and are still innovating to make the product better.
    Mandy Brasser | TrustRadius Reviewer

    Cons

    ADAPTcrm

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Isabella Grace | TrustRadius Reviewer

    Keap

    • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
    • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
    • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
    Samantha Bennett | TrustRadius Reviewer

    Pricing Details

    ADAPTcrm

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    ADAPTcrm Editions & Modules

    Additional Pricing Details

    Keap

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $129 per month

    Keap Editions & Modules

    Edition
    Pro$129.001
    Max$199.001
    1. per month
    Additional Pricing Details
    All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

    Likelihood to Renew

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 7.5
    Based on 38 answers
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Tyler Guthrie | TrustRadius Reviewer

    Usability

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
    Diana Richerdson | TrustRadius Reviewer

    Keap

    Keap 6.6
    Based on 21 answers
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Stacey Stearns | TrustRadius Reviewer

    Reliability and Availability

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.1
    Based on 11 answers
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Anonymous | TrustRadius Reviewer

    Performance

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.1
    Based on 11 answers
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Clifford Jones | TrustRadius Reviewer

    Support Rating

    ADAPTcrm

    ADAPTcrm 9.0
    Based on 2 answers
    CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
    Isabella Grace | TrustRadius Reviewer

    Keap

    Keap 7.6
    Based on 28 answers
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.6
    Based on 5 answers
    This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
    Clifford Jones | TrustRadius Reviewer

    Online Training

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 9.5
    Based on 5 answers
    The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.0
    Based on 16 answers
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

    Alternatives Considered

    ADAPTcrm

    ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
    Bruce Emmerling | TrustRadius Reviewer

    Keap

    Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.
    Tyler Garns | TrustRadius Reviewer

    Scalability

    ADAPTcrm

    No score
    No answers yet
    No answers on this topic

    Keap

    Keap 8.3
    Based on 3 answers
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ADAPTcrm

    • It has resulted in growth of our company.
    • It has enabled to make more connections in market.
    • It has proved as a time saver for us.
    • Its cost has a major negative impact on us.
    Diana Richerdson | TrustRadius Reviewer

    Keap

    • I’ve generated leads and closed business with Keap non-stop since 2008
    • Keap notifies my team around the world when a lead, sale, or issue comes in
    • Keap automation does the work of at least two to three people 24/7 since 2008
    Wes Schaeffer | TrustRadius Reviewer

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