What users are saying about
23 Ratings
23 Ratings
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Score 8.7 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
LexisNexis InterAction
5.1
Customer data management / contact management
ADAPTcrm
8.5
LexisNexis InterAction
8.0
Workflow management
ADAPTcrm
9.5
LexisNexis InterAction
3.0
Territory management
ADAPTcrm
8.5
LexisNexis InterAction
3.0
Opportunity management
ADAPTcrm
8.5
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
LexisNexis InterAction
8.0
Contract management
ADAPTcrm
9.0
LexisNexis InterAction
Quote & order management
ADAPTcrm
9.5
LexisNexis InterAction
Interaction tracking
ADAPTcrm
8.0
LexisNexis InterAction
3.0
Channel / partner relationship management
ADAPTcrm
9.0
LexisNexis InterAction
6.0

Customer Service & Support

ADAPTcrm
9.2
LexisNexis InterAction
8.7
Case management
ADAPTcrm
9.5
LexisNexis InterAction
8.0
Call center management
ADAPTcrm
9.0
LexisNexis InterAction
9.0
Help desk management
ADAPTcrm
9.0
LexisNexis InterAction
9.0

Marketing Automation

ADAPTcrm
8.7
LexisNexis InterAction
8.0
Lead management
ADAPTcrm
9.0
LexisNexis InterAction
7.0
Email marketing
ADAPTcrm
8.5
LexisNexis InterAction
9.0

CRM Project Management

ADAPTcrm
9.0
LexisNexis InterAction
4.7
Task management
ADAPTcrm
9.5
LexisNexis InterAction
5.0
Billing and invoicing management
ADAPTcrm
8.5
LexisNexis InterAction
4.0
Reporting
ADAPTcrm
9.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

ADAPTcrm
9.0
LexisNexis InterAction
4.3
Forecasting
ADAPTcrm
9.0
LexisNexis InterAction
4.0
Pipeline visualization
ADAPTcrm
8.5
LexisNexis InterAction
4.0
Customizable reports
ADAPTcrm
9.5
LexisNexis InterAction
5.0

Customization

ADAPTcrm
8.5
LexisNexis InterAction
4.3
Custom fields
ADAPTcrm
8.5
LexisNexis InterAction
4.0
Custom objects
ADAPTcrm
8.0
LexisNexis InterAction
4.0
Scripting environment
ADAPTcrm
8.5
LexisNexis InterAction
4.0
API for custom integration
ADAPTcrm
9.0
LexisNexis InterAction
5.0

Security

ADAPTcrm
8.7
LexisNexis InterAction
8.0
Single sign-on capability
ADAPTcrm
9.0
LexisNexis InterAction
8.0
Role-based user permissions
ADAPTcrm
8.5
LexisNexis InterAction
8.0

Social CRM

ADAPTcrm
8.5
LexisNexis InterAction
4.5
Social data
ADAPTcrm
9.0
LexisNexis InterAction
4.0
Social engagement
ADAPTcrm
8.0
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

ADAPTcrm
8.7
LexisNexis InterAction
5.0
Marketing automation
ADAPTcrm
9.0
LexisNexis InterAction
5.0
Compensation management
ADAPTcrm
8.5
LexisNexis InterAction
5.0

Platform

ADAPTcrm
8.5
LexisNexis InterAction
5.0
Mobile access
ADAPTcrm
8.5
LexisNexis InterAction
5.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
LexisNexis InterAction
6.0

Usability

ADAPTcrm
9.0
LexisNexis InterAction

Support Rating

ADAPTcrm
9.0
LexisNexis InterAction

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