What users are saying about
21 Ratings
21 Ratings
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Score 8.5 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • ADAPTcrm ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.9

ADAPTcrm

89%
5.1

LexisNexis InterAction

51%
ADAPTcrm ranks higher in 9/9 features

Customer data management / contact management

8.6
86%
3 Ratings
8.0
80%
1 Rating

Workflow management

9.6
96%
3 Ratings
3.0
30%
1 Rating

Territory management

8.6
86%
3 Ratings
3.0
30%
1 Rating

Opportunity management

8.6
86%
3 Ratings
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
3 Ratings
8.0
80%
1 Rating

Contract management

9.0
90%
3 Ratings
N/A
0 Ratings

Quote & order management

9.6
96%
3 Ratings
N/A
0 Ratings

Interaction tracking

8.1
81%
3 Ratings
3.0
30%
1 Rating

Channel / partner relationship management

9.0
90%
3 Ratings
6.0
60%
1 Rating

Customer Service & Support

9.2

ADAPTcrm

92%
8.7

LexisNexis InterAction

87%
ADAPTcrm ranks higher in 3/3 features

Case management

9.6
96%
3 Ratings
8.0
80%
1 Rating

Call center management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Help desk management

9.0
90%
3 Ratings
9.0
90%
1 Rating

Marketing Automation

8.8

ADAPTcrm

88%
8.0

LexisNexis InterAction

80%
ADAPTcrm ranks higher in 1/2 features

Lead management

9.0
90%
3 Ratings
7.0
70%
1 Rating

Email marketing

8.6
86%
3 Ratings
9.0
90%
1 Rating

CRM Project Management

9.0

ADAPTcrm

90%
4.7

LexisNexis InterAction

47%
ADAPTcrm ranks higher in 3/3 features

Task management

9.6
96%
3 Ratings
5.0
50%
1 Rating

Billing and invoicing management

8.6
86%
3 Ratings
4.0
40%
1 Rating

Reporting

9.0
90%
3 Ratings
5.0
50%
1 Rating

CRM Reporting & Analytics

9.0

ADAPTcrm

90%
4.3

LexisNexis InterAction

43%
ADAPTcrm ranks higher in 3/3 features

Forecasting

9.0
90%
3 Ratings
4.0
40%
1 Rating

Pipeline visualization

8.6
86%
3 Ratings
4.0
40%
1 Rating

Customizable reports

9.6
96%
3 Ratings
5.0
50%
1 Rating

Customization

8.6

ADAPTcrm

86%
4.3

LexisNexis InterAction

43%
ADAPTcrm ranks higher in 4/4 features

Custom fields

8.6
86%
3 Ratings
4.0
40%
1 Rating

Custom objects

8.1
81%
3 Ratings
4.0
40%
1 Rating

Scripting environment

8.6
86%
3 Ratings
4.0
40%
1 Rating

API for custom integration

9.0
90%
2 Ratings
5.0
50%
1 Rating

Security

8.8

ADAPTcrm

88%
8.0

LexisNexis InterAction

80%
ADAPTcrm ranks higher in 2/2 features

Single sign-on capability

9.0
90%
3 Ratings
8.0
80%
1 Rating

Role-based user permissions

8.7
87%
3 Ratings
8.0
80%
1 Rating

Social CRM

8.6

ADAPTcrm

86%
4.5

LexisNexis InterAction

45%
ADAPTcrm ranks higher in 2/2 features

Social data

9.0
90%
3 Ratings
4.0
40%
1 Rating

Social engagement

8.1
81%
3 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

8.8

ADAPTcrm

88%
5.0

LexisNexis InterAction

50%
ADAPTcrm ranks higher in 2/2 features

Marketing automation

9.0
90%
3 Ratings
5.0
50%
1 Rating

Compensation management

8.6
86%
2 Ratings
5.0
50%
1 Rating

Platform

8.6

ADAPTcrm

86%
5.0

LexisNexis InterAction

50%
ADAPTcrm ranks higher in 1/1 features

Mobile access

8.6
86%
2 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • ADAPTcrm is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

ADAPTcrm

90%
3 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Usability

9.0

ADAPTcrm

90%
2 Ratings

LexisNexis InterAction

N/A
0 Ratings

Support Rating

9.0

ADAPTcrm

90%
2 Ratings

LexisNexis InterAction

N/A
0 Ratings

Likelihood to Recommend

ADAPT Software Applications, Inc.

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Read full review

LexisNexis

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
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Pros

ADAPT Software Applications, Inc.

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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LexisNexis

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
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Cons

ADAPT Software Applications, Inc.

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Read full review

LexisNexis

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review

Pricing Details

ADAPTcrm

Starting Price

$0

Editions & Modules

ADAPTcrm editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    LexisNexis InterAction

    Starting Price

    Editions & Modules

    LexisNexis InterAction editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      LexisNexis

      No answers on this topic

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      LexisNexis

      No answers on this topic

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      LexisNexis

      No answers on this topic

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      LexisNexis

      • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
      Read full review

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