ADAPTcrm vs MCA Suite

Likelihood to Recommend

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

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Feature Rating Comparison

ADAPTcrm

MCA Suite

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

ADAPTcrm

MCA Suite

Case management

Call center management

Help desk management

ADAPTcrm

MCA Suite

Lead management

Email marketing

ADAPTcrm

Marketing automation

Compensation management

ADAPTcrm

MCA Suite

Mobile access

Pros

It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

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They have lots of detail on the deal pages.
It allows for multiple internal and external users.
It has global search functionality.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

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Cons

Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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Poor reporting.
Filtering is clunky.
They could improve on data visualization.
Renewal advances that are not refinances are difficult to manage.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

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Usability

ADAPTcrm 9.0

Based on 2 answers

Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

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No score

No answers yet

No answers on this topic

Support Rating

ADAPTcrm 9.0

Based on 2 answers

CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.

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Isabella Grace

Sales Associate

Nephos TechnologiesInformation Technology & Services, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.

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Bruce Emmerling

Digital Media Specialist

Digital Media SpecialistInformation Services, 11-50 employees

View all 3 answers on this topic

We haven't used any others.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Return on Investment

It has resulted in growth of our company.
It has enabled to make more connections in market.
It has proved as a time saver for us.
Its cost has a major negative impact on us.

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Diana Richerdson

Senior Manager - Agile Development and Delivery

AmdocsTelecommunications, 10,001+ employees

View all 3 answers on this topic

We've been able to grow our working capital program over the years with the help of MCA Suite.
Data management is difficult, and we struggle with reporting.
We have granted merchants dedicated to their advances for tracking purposes.

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Verified User

Employee in Finance and Accounting

Financial Services Company, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

ADAPTcrm

MCA Suite

ADAPTcrm

MCA Suite

Likelihood to Recommend

ADAPTcrm

MCA Suite

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Pros

ADAPTcrm

MCA Suite

Cons

ADAPTcrm

MCA Suite

Usability

ADAPTcrm

MCA Suite

Support Rating

ADAPTcrm

MCA Suite

Alternatives Considered

ADAPTcrm

MCA Suite

Return on Investment

ADAPTcrm

MCA Suite

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Rating Summary

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