ADAPTcrm vs. MCA Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADAPTcrm
Score 8.8 out of 10
N/A
ADAPTcrm is an integrated customer relationship management (CRM) designed specifically for mid-sized manufacturers and distributors.N/A
MCA Suite
Score 6.0 out of 10
N/A
MCA Suite is a customer relationship management (CRM) system built specifically for companies in the merchant cash advance industry.N/A
Pricing
ADAPTcrmMCA Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADAPTcrmMCA Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Features
ADAPTcrmMCA Suite
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
MCA Suite
6.0
1 Ratings
Customer data management / contact management8.63 Ratings6.01 Ratings
Workflow management9.63 Ratings00 Ratings
Territory management8.63 Ratings00 Ratings
Opportunity management8.63 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.03 Ratings00 Ratings
Contract management9.03 Ratings00 Ratings
Quote & order management9.63 Ratings00 Ratings
Interaction tracking8.33 Ratings00 Ratings
Channel / partner relationship management9.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
ADAPTcrm
9.2
3 Ratings
MCA Suite
-
Ratings
Case management9.63 Ratings00 Ratings
Call center management9.03 Ratings00 Ratings
Help desk management9.03 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
MCA Suite
-
Ratings
Lead management9.03 Ratings00 Ratings
Email marketing8.63 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
MCA Suite
4.0
1 Ratings
Task management9.63 Ratings00 Ratings
Billing and invoicing management8.63 Ratings00 Ratings
Reporting9.03 Ratings4.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
ADAPTcrm
9.1
3 Ratings
MCA Suite
1.0
1 Ratings
Forecasting9.03 Ratings00 Ratings
Pipeline visualization8.63 Ratings00 Ratings
Customizable reports9.63 Ratings1.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
MCA Suite
-
Ratings
Custom fields8.63 Ratings00 Ratings
Custom objects8.33 Ratings00 Ratings
Scripting environment8.63 Ratings00 Ratings
API for custom integration9.02 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
ADAPTcrm
8.9
3 Ratings
MCA Suite
8.0
1 Ratings
Single sign-on capability9.03 Ratings00 Ratings
Role-based user permissions8.93 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
ADAPTcrm
8.6
3 Ratings
MCA Suite
-
Ratings
Social data9.03 Ratings00 Ratings
Social engagement8.33 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
ADAPTcrm
8.8
3 Ratings
MCA Suite
-
Ratings
Marketing automation9.03 Ratings00 Ratings
Compensation management8.62 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
ADAPTcrm
8.6
2 Ratings
MCA Suite
-
Ratings
Mobile access8.62 Ratings00 Ratings
User Ratings
ADAPTcrmMCA Suite
Likelihood to Recommend
9.0
(3 ratings)
6.0
(1 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
ADAPTcrmMCA Suite
Likelihood to Recommend
ADAPT Software Applications, Inc.
We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
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Five Components, Inc.
It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
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Pros
ADAPT Software Applications, Inc.
  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
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Five Components, Inc.
  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
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Cons
ADAPT Software Applications, Inc.
  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
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Five Components, Inc.
  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
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Usability
ADAPT Software Applications, Inc.
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
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Five Components, Inc.
No answers on this topic
Support Rating
ADAPT Software Applications, Inc.
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
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Five Components, Inc.
No answers on this topic
Alternatives Considered
ADAPT Software Applications, Inc.
ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
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Five Components, Inc.
We haven't used any others.
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Return on Investment
ADAPT Software Applications, Inc.
  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
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Five Components, Inc.
  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
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