What users are saying about
14 Ratings
1 Ratings
14 Ratings
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Score 7.3 out of 100
1 Ratings
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Score 6 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
MCA Suite
6.0
Customer data management / contact management
ADAPTcrm
7.0
MCA Suite
6.0
Workflow management
ADAPTcrm
6.0
MCA Suite
Territory management
ADAPTcrm
6.0
MCA Suite
Opportunity management
ADAPTcrm
7.0
MCA Suite
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
MCA Suite
Contract management
ADAPTcrm
8.0
MCA Suite
Quote & order management
ADAPTcrm
7.0
MCA Suite
Interaction tracking
ADAPTcrm
8.0
MCA Suite
Channel / partner relationship management
ADAPTcrm
8.0
MCA Suite

Customer Service & Support

ADAPTcrm
7.3
MCA Suite
Case management
ADAPTcrm
8.0
MCA Suite
Call center management
ADAPTcrm
7.0
MCA Suite
Help desk management
ADAPTcrm
7.0
MCA Suite

Marketing Automation

ADAPTcrm
8.0
MCA Suite
Lead management
ADAPTcrm
8.0
MCA Suite
Email marketing
ADAPTcrm
8.0
MCA Suite

CRM Project Management

ADAPTcrm
8.0
MCA Suite
4.0
Task management
ADAPTcrm
9.0
MCA Suite
Billing and invoicing management
ADAPTcrm
8.0
MCA Suite
Reporting
ADAPTcrm
7.0
MCA Suite
4.0

CRM Reporting & Analytics

ADAPTcrm
7.3
MCA Suite
1.0
Forecasting
ADAPTcrm
7.0
MCA Suite
Pipeline visualization
ADAPTcrm
8.0
MCA Suite
Customizable reports
ADAPTcrm
7.0
MCA Suite
1.0

Customization

ADAPTcrm
6.3
MCA Suite
Custom fields
ADAPTcrm
6.0
MCA Suite
Custom objects
ADAPTcrm
6.0
MCA Suite
Scripting environment
ADAPTcrm
7.0
MCA Suite
API for custom integration
ADAPTcrm
6.0
MCA Suite

Security

ADAPTcrm
7.0
MCA Suite
8.0
Single sign-on capability
ADAPTcrm
7.0
MCA Suite
Role-based user permissions
ADAPTcrm
7.0
MCA Suite
8.0

Social CRM

ADAPTcrm
7.5
MCA Suite
Social data
ADAPTcrm
8.0
MCA Suite
Social engagement
ADAPTcrm
7.0
MCA Suite

Integrations with 3rd-party Software

ADAPTcrm
8.0
MCA Suite
Marketing automation
ADAPTcrm
8.0
MCA Suite

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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