What users are saying about
22 Ratings
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Top Rated
2163 Ratings
22 Ratings
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Score 8.7 out of 100

monday.com

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Top Rated
2163 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

ADAPTcrm

We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
Diana Richerdson | TrustRadius Reviewer

monday.com

Monday.com is a great tool to develop and improve solid project management skills within your team. Its integration features make it easier to incorporate into your current IT environment, which fosters adoption. Additionally, its flexibility allows you to customize the level of detail you want to capture for each task and project, depending on the associated context.
DANIEL ARRASCUE | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
8.8
monday.com
Customer data management / contact management
ADAPTcrm
8.5
monday.com
Workflow management
ADAPTcrm
9.5
monday.com
Territory management
ADAPTcrm
8.5
monday.com
Opportunity management
ADAPTcrm
8.5
monday.com
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
9.0
monday.com
Contract management
ADAPTcrm
9.0
monday.com
Quote & order management
ADAPTcrm
9.5
monday.com
Interaction tracking
ADAPTcrm
8.0
monday.com
Channel / partner relationship management
ADAPTcrm
9.0
monday.com

Customer Service & Support

ADAPTcrm
9.2
monday.com
Case management
ADAPTcrm
9.5
monday.com
Call center management
ADAPTcrm
9.0
monday.com
Help desk management
ADAPTcrm
9.0
monday.com

Marketing Automation

ADAPTcrm
8.7
monday.com
Lead management
ADAPTcrm
9.0
monday.com
Email marketing
ADAPTcrm
8.5
monday.com

CRM Project Management

ADAPTcrm
9.0
monday.com
Task management
ADAPTcrm
9.5
monday.com
Billing and invoicing management
ADAPTcrm
8.5
monday.com
Reporting
ADAPTcrm
9.0
monday.com

CRM Reporting & Analytics

ADAPTcrm
9.0
monday.com
Forecasting
ADAPTcrm
9.0
monday.com
Pipeline visualization
ADAPTcrm
8.5
monday.com
Customizable reports
ADAPTcrm
9.5
monday.com

Customization

ADAPTcrm
8.5
monday.com
Custom fields
ADAPTcrm
8.5
monday.com
Custom objects
ADAPTcrm
8.0
monday.com
Scripting environment
ADAPTcrm
8.5
monday.com
API for custom integration
ADAPTcrm
9.0
monday.com

Security

ADAPTcrm
8.7
monday.com
Single sign-on capability
ADAPTcrm
9.0
monday.com
Role-based user permissions
ADAPTcrm
8.5
monday.com

Social CRM

ADAPTcrm
8.5
monday.com
Social data
ADAPTcrm
9.0
monday.com
Social engagement
ADAPTcrm
8.0
monday.com

Integrations with 3rd-party Software

ADAPTcrm
8.7
monday.com
Marketing automation
ADAPTcrm
9.0
monday.com
Compensation management
ADAPTcrm
8.5
monday.com

Platform

ADAPTcrm
8.5
monday.com
Mobile access
ADAPTcrm
8.5
monday.com

Project Management

ADAPTcrm
monday.com
7.9
Task Management
ADAPTcrm
monday.com
9.0
Resource Management
ADAPTcrm
monday.com
7.6
Gantt Charts
ADAPTcrm
monday.com
8.1
Scheduling
ADAPTcrm
monday.com
8.3
Workflow Automation
ADAPTcrm
monday.com
7.9
Team Collaboration
ADAPTcrm
monday.com
9.1
Support for Agile Methodology
ADAPTcrm
monday.com
8.0
Support for Waterfall Methodology
ADAPTcrm
monday.com
7.0
Document Management
ADAPTcrm
monday.com
7.4
Email integration
ADAPTcrm
monday.com
7.5
Mobile Access
ADAPTcrm
monday.com
7.9
Timesheet Tracking
ADAPTcrm
monday.com
7.8
Change request and Case Management
ADAPTcrm
monday.com
7.8
Budget and Expense Management
ADAPTcrm
monday.com
7.6

Professional Services Automation

ADAPTcrm
monday.com
7.3
Quotes/estimates
ADAPTcrm
monday.com
7.9
Project & financial reporting
ADAPTcrm
monday.com
7.0
Integration with accounting software
ADAPTcrm
monday.com
7.1

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

monday.com

  • Review the progress of a project or task from start to finish
  • Automations that organise the planner for you, help notify team members, keep you on track.
  • The interface is clean and colourful. I look forward to visiting the board to review my workload or collaborate on projects with others. You can use GIF's and emojis in your conversations/updates and colour code everything.
  • There are all sorts of widgets/apps within the monday.com space that you can play around with.
Angelita Larrier | TrustRadius Reviewer

Cons

ADAPTcrm

  • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
Isabella Grace | TrustRadius Reviewer

monday.com

  • I would like an option to create spreadsheets similar to how a spreadsheet looks on Excel. There are some spreadsheets that I would like created on monday.com, but monday.com will not adapt to what we want the spreadsheet to look like.
Vickie Aldin | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

monday.com

monday.com 8.3
Based on 9 answers
It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
Joseph Madere | TrustRadius Reviewer

Usability

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
Diana Richerdson | TrustRadius Reviewer

monday.com

monday.com 8.5
Based on 998 answers
I've only used a few of the templates but the ones I have used and found to work for me have been brilliant, easy to set up, easy to use, and easy to understand. There is one that I use mostly but if I want to change it up and add more, I know it won't be hard to do so.
Meg Faulkner | TrustRadius Reviewer

Support Rating

ADAPTcrm

ADAPTcrm 9.0
Based on 2 answers
CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
Isabella Grace | TrustRadius Reviewer

monday.com

monday.com 8.2
Based on 960 answers
Monday.com has a very strong and responsive support team. Any query you have on the tool, the support team goes above and beyond to help you out with very clear steps using articles, screen recordings and video tutorials. They also go a step further to understand your use case and even suggest other best practices to follow and meet your requirement.
Srinivasa Varma | TrustRadius Reviewer

Implementation Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

monday.com

monday.com 7.0
Based on 6 answers
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
Joseph Madere | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

monday.com

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
Brian Goldrick | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • It has resulted in growth of our company.
  • It has enabled to make more connections in market.
  • It has proved as a time saver for us.
  • Its cost has a major negative impact on us.
Diana Richerdson | TrustRadius Reviewer

monday.com

  • Saves time by allowing us to put all the information and updates for certain projects in their own space.
  • Increased productivity by laying out tasks in a more readable and manageable area.
  • Provides easy set up for production because we use it to schedule our screen printing projects so we know which screens need to be ready on which day.
Bryanna Holdridge | TrustRadius Reviewer

Screenshots

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ADAPTcrm Editions & Modules

Additional Pricing Details

monday.com

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

monday.com Editions & Modules

Edition
Basic$81
Standard$101
Pro$161
Enterprise$02
  1. per user
  2. Contact us
Additional Pricing Details
Yearly plan: Save 18% Monthly plan also available

Rating Summary

Likelihood to Recommend

ADAPTcrm
9.0
monday.com
8.8

Likelihood to Renew

ADAPTcrm
monday.com
8.3

Usability

ADAPTcrm
9.0
monday.com
8.5

Reliability and Availability

ADAPTcrm
monday.com
9.1

Performance

ADAPTcrm
monday.com
8.2

Support Rating

ADAPTcrm
9.0
monday.com
8.2

Online Training

ADAPTcrm
monday.com
6.4

Implementation Rating

ADAPTcrm
monday.com
7.0

Scalability

ADAPTcrm
monday.com
7.9

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