What users are saying about
21 Ratings
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Top Rated
2645 Ratings
21 Ratings
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Score 8.5 out of 100

monday.com

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Top Rated
2645 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.9

    ADAPTcrm

    89%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 9/9 features

    Customer data management / contact management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Workflow management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Territory management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Contract management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.2

    ADAPTcrm

    92%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Case management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Call center management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.8

    ADAPTcrm

    88%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Lead management

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Email marketing

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ADAPTcrm

    90%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Task management

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.0

    ADAPTcrm

    90%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 3/3 features

    Forecasting

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.6
    96%
    3 Ratings
    N/A
    0 Ratings

    Customization

    8.6

    ADAPTcrm

    86%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    Custom objects

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.6
    86%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Security

    8.8

    ADAPTcrm

    88%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Single sign-on capability

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Social CRM

    8.6

    ADAPTcrm

    86%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Social data

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.8

    ADAPTcrm

    88%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 2/2 features

    Marketing automation

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Compensation management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Platform

    8.6

    ADAPTcrm

    86%

    monday.com

    Feature Set Not Supported
    N/A
    ADAPTcrm ranks higher in 1/1 features

    Mobile access

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Project Management

    ADAPTcrm

    Feature Set Not Supported
    N/A
    8.2

    monday.com

    82%
    monday.com ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    9.2
    92%
    1235 Ratings

    Resource Management

    N/A
    0 Ratings
    8.3
    83%
    1069 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.2
    82%
    703 Ratings

    Scheduling

    N/A
    0 Ratings
    8.5
    85%
    1048 Ratings

    Workflow Automation

    N/A
    0 Ratings
    8.2
    82%
    1060 Ratings

    Team Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1217 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    8.3
    83%
    652 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Document Management

    N/A
    0 Ratings
    7.2
    72%
    988 Ratings

    Email integration

    N/A
    0 Ratings
    7.9
    79%
    875 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    981 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    8.5
    85%
    587 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    8.6
    86%
    627 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    7.6
    76%
    538 Ratings

    Professional Services Automation

    ADAPTcrm

    Feature Set Not Supported
    N/A
    7.6

    monday.com

    76%
    monday.com ranks higher in 3/3 features

    Quotes/estimates

    N/A
    0 Ratings
    7.3
    73%
    363 Ratings

    Project & financial reporting

    N/A
    0 Ratings
    8.1
    81%
    462 Ratings

    Integration with accounting software

    N/A
    0 Ratings
    7.3
    73%
    243 Ratings

    Attribute Ratings

    • ADAPTcrm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    ADAPTcrm

    90%
    3 Ratings
    8.9

    monday.com

    89%
    1243 Ratings

    Likelihood to Renew

    ADAPTcrm

    N/A
    0 Ratings
    8.6

    monday.com

    86%
    12 Ratings

    Usability

    9.0

    ADAPTcrm

    90%
    2 Ratings
    8.7

    monday.com

    87%
    1176 Ratings

    Availability

    ADAPTcrm

    N/A
    0 Ratings
    9.0

    monday.com

    90%
    4 Ratings

    Performance

    ADAPTcrm

    N/A
    0 Ratings
    8.5

    monday.com

    85%
    4 Ratings

    Support Rating

    9.0

    ADAPTcrm

    90%
    2 Ratings
    8.3

    monday.com

    83%
    1124 Ratings

    Online Training

    ADAPTcrm

    N/A
    0 Ratings
    8.1

    monday.com

    81%
    3 Ratings

    Implementation Rating

    ADAPTcrm

    N/A
    0 Ratings
    7.6

    monday.com

    76%
    6 Ratings

    Configurability

    ADAPTcrm

    N/A
    0 Ratings
    7.9

    monday.com

    79%
    3 Ratings

    Ease of integration

    ADAPTcrm

    N/A
    0 Ratings
    5.8

    monday.com

    58%
    3 Ratings

    Product Scalability

    ADAPTcrm

    N/A
    0 Ratings
    8.7

    monday.com

    87%
    4 Ratings

    Vendor post-sale

    ADAPTcrm

    N/A
    0 Ratings
    6.2

    monday.com

    62%
    3 Ratings

    Vendor pre-sale

    ADAPTcrm

    N/A
    0 Ratings
    7.0

    monday.com

    70%
    3 Ratings

    Likelihood to Recommend

    ADAPT Software Applications, Inc.

    We have been using Adapt for almost a year or more and it is the best CRM solution and has helped us in saving our time and also in finding various contacts from our LinkedIn connections. It enabled us to grow our network by connecting us to the market for our products. when it comes to its price its subscription rate is quite high and it gets buggy sometimes.
    Read full review

    monday.com

    Project management is much simpler and allows you to have greater control over each resource, both human, financial, and technological. This also allows you to have greater control over budgets. The graphics and panels it offers, in addition to the overview, are the perfect tool to stay organized.
    Read full review

    Pros

    ADAPT Software Applications, Inc.

    • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
    • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
    • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
    Read full review

    monday.com

    • Team Organization/Accountability - Can see what everyone has on their plate, where they are at with a project, and add new projects when necessary.
    • Highly customizable workspaces - There are table items for EVERYTHING. Status updates, URLs, Due dates, Hour of the day, text fields, number fields, user tagging, and so much more. You can organize or track ANYTHING in any way that makes sense to you.
    • Automations - Can create automations to remind people of tasks (in program and through integrations with other software such as Slack), can automatically make tasks populate, and endless other configurations and dependencies.
    Read full review

    Cons

    ADAPT Software Applications, Inc.

    • Sometimes in the middle of work, it logs us out and it needs to be fixed as it is annoying.
    Read full review

    monday.com

    • Being able to prevent users from being able to easily change job request templates would be a big help.
    • I would like the default listing of completed items in descending order of date. That would make it easier for reporting to be able to glimpse a given week or month and count the number of items completed vs. having to scroll to the bottom of the list. I change the setting constantly, but it seems to revert back to the oldest items on top.
    Read full review

    Pricing Details

    ADAPTcrm

    Starting Price

    $0

    Editions & Modules

    ADAPTcrm editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      monday.com

      Starting Price

      $0 Contact us

      Editions & Modules

      monday.com editions and modules pricing
      EditionModules
      Basic81
      Standard102
      Pro163
      Enterprise04

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Yearly plan: Save 18% Monthly plan also available

      Try for free

      Likelihood to Renew

      ADAPT Software Applications, Inc.

      No answers on this topic

      monday.com

      It solves all our needs the exact way we imagined it. coming across monday gave us the feeling that we designed the program ourselves to work for the use cases we had in mind.
      Read full review

      Usability

      ADAPT Software Applications, Inc.

      Adapt CRM is the perfect tool for everyone looking for the solution to manage customer relations. It has proved itself as a time saver and we can focus on other parts of our organization too without any compromise on our customer relations. It has many features for customization. Additionally, its customer service is so good and helpful and unlike other software of this kind, we have found it quite user-friendly.
      Read full review

      monday.com

      It sparks joy from the inner geek and master organizer in me. I've tried so many other tools that had a steep learning curve and seem like more work to manage than they were worth. monday.com has a great user interface, it's highly customizable and can be set up in minutes. They also have great resources if you need a bit more help. If you think it can do it, it probably does. Don't be afraid to play.
      Read full review

      Support Rating

      ADAPT Software Applications, Inc.

      CRM solutions are always meant to strengthen client relationships and ADAPTcrm has helped us in achieving one of our business objectives of strengthening our bond with our clients.
      Read full review

      monday.com

      Using monday.com, I've been blown away by the quality of customer service I've received. The only way I can think of is to have a different support person respond to a follow-up inquiry if you require more information. To avoid feeling as though a new person has joined a conversation, it would be wonderful to be able to converse with the same person again and over again.
      Read full review

      Online Training

      ADAPT Software Applications, Inc.

      No answers on this topic

      monday.com

      To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
      Read full review

      Implementation Rating

      ADAPT Software Applications, Inc.

      No answers on this topic

      monday.com

      We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
      Read full review

      Alternatives Considered

      ADAPT Software Applications, Inc.

      ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
      Read full review

      monday.com

      We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!
      Read full review

      Return on Investment

      ADAPT Software Applications, Inc.

      • It has resulted in growth of our company.
      • It has enabled to make more connections in market.
      • It has proved as a time saver for us.
      • Its cost has a major negative impact on us.
      Read full review

      monday.com

      • Positive - Good for basic organization of projects
      • Positive - Good for tracking who is working on a project
      • Negative - Layout and arrangement of buttons and tolls for update a bit confusing
      • Negative - Quick acquisition of information not intuitive
      Read full review

      Screenshots

      Add comparison