What users are saying about
12 Ratings
61 Ratings
12 Ratings
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Score 5.9 out of 101
61 Ratings
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Score 7.7 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

NetSuite CRM+

NetSuite is phenomenal for a small to mid-size company on the ERP and Services Planning side. I haven't used it at a large company, but it is definitely scalable for any business. If you are looking for an ERP that is easy to use and can be built to your company's business model, it's fabulous. It doesn't take long to implement and user adoption is very quick on the ERP side. I would recommend NetSuite more for the ERP, Adaptive Planning and OpenAir Services modules than for the CRM.
Stephanie Locke profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
NetSuite CRM+
7.1
Customer data management / contact management
ADAPTcrm
7.0
NetSuite CRM+
8.2
Workflow management
ADAPTcrm
6.0
NetSuite CRM+
6.9
Territory management
ADAPTcrm
6.0
NetSuite CRM+
7.2
Opportunity management
ADAPTcrm
7.0
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
NetSuite CRM+
5.2
Contract management
ADAPTcrm
8.0
NetSuite CRM+
7.0
Quote & order management
ADAPTcrm
7.0
NetSuite CRM+
9.2
Interaction tracking
ADAPTcrm
8.0
NetSuite CRM+
7.3
Channel / partner relationship management
ADAPTcrm
8.0
NetSuite CRM+
5.4

Customer Service & Support

ADAPTcrm
7.3
NetSuite CRM+
6.9
Case management
ADAPTcrm
8.0
NetSuite CRM+
7.4
Call center management
ADAPTcrm
7.0
NetSuite CRM+
6.5
Help desk management
ADAPTcrm
7.0
NetSuite CRM+
6.8

Marketing Automation

ADAPTcrm
8.0
NetSuite CRM+
5.9
Lead management
ADAPTcrm
8.0
NetSuite CRM+
6.5
Email marketing
ADAPTcrm
8.0
NetSuite CRM+
5.4

CRM Project Management

ADAPTcrm
8.0
NetSuite CRM+
8.7
Task management
ADAPTcrm
9.0
NetSuite CRM+
8.0
Billing and invoicing management
ADAPTcrm
8.0
NetSuite CRM+
9.0
Reporting
ADAPTcrm
7.0
NetSuite CRM+
9.0

CRM Reporting & Analytics

ADAPTcrm
7.3
NetSuite CRM+
7.0
Forecasting
ADAPTcrm
7.0
NetSuite CRM+
6.8
Pipeline visualization
ADAPTcrm
8.0
NetSuite CRM+
6.8
Customizable reports
ADAPTcrm
7.0
NetSuite CRM+
7.5

Customization

ADAPTcrm
6.3
NetSuite CRM+
8.0
Custom fields
ADAPTcrm
6.0
NetSuite CRM+
9.0
Custom objects
ADAPTcrm
6.0
NetSuite CRM+
7.8
Scripting environment
ADAPTcrm
7.0
NetSuite CRM+
7.8
API for custom integration
ADAPTcrm
6.0
NetSuite CRM+
7.2

Security

ADAPTcrm
7.0
NetSuite CRM+
7.8
Single sign-on capability
ADAPTcrm
7.0
NetSuite CRM+
6.4
Role-based user permissions
ADAPTcrm
7.0
NetSuite CRM+
9.1

Social CRM

ADAPTcrm
7.5
NetSuite CRM+
5.0
Social data
ADAPTcrm
8.0
NetSuite CRM+
5.0
Social engagement
ADAPTcrm
7.0
NetSuite CRM+
5.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
NetSuite CRM+
7.1
Marketing automation
ADAPTcrm
8.0
NetSuite CRM+
7.2
Compensation management
ADAPTcrm
NetSuite CRM+
7.0

Platform

ADAPTcrm
NetSuite CRM+
5.4
Mobile access
ADAPTcrm
NetSuite CRM+
5.4

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • The CRM is great, but the UI leaves a lot to be desired for sales people.
  • I like the reporting capability, but it can use improvements in report building and more graphic output. People are visual and don't want to see lists all the time. They want graphs and charts that they can drill into.
  • Better forecasting features are always welcome. It's something every organization struggles to maintain, and we have to pull several different reports to get what we need each week.
Stephanie Locke profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
NetSuite CRM+6.5
Based on 10 answers
We are forced to renew until we are able to migrate to separate systems. Once you are on Netsuite you are simply held hostage until you have the resources to change if you desire to.
No photo available

Usability

No score
No answers yet
No answers on this topic
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Support

No score
No answers yet
No answers on this topic
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

No score
No answers yet
No answers on this topic
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

No score
No answers yet
No answers on this topic
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Easily accessed from anywhere, strong security, suitable roles, superior data access despite very large data base, more features than the others, richer functionality, handles both accounting as well as CRM, reliable with very little downtime, and for basic functions is easily taught to new staff.
No photo available

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Visibility into leads->sales activities
  • Recording of activities by company/contact provides big picture
  • Still discovering new ways to use every day but not without considerable time/trial and error.
Kevin Simms profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details