What users are saying about
11 Ratings
59 Ratings
11 Ratings
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Score 5.6 out of 101
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

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Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

NetSuite CRM+

NetSuite is phenomenal for a small to mid-size company on the ERP and Services Planning side. I haven't used it at a large company, but it is definitely scalable for any business. If you are looking for an ERP that is easy to use and can be built to your company's business model, it's fabulous. It doesn't take long to implement and user adoption is very quick on the ERP side. I would recommend NetSuite more for the ERP, Adaptive Planning and OpenAir Services modules than for the CRM.
Stephanie Locke profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
NetSuite CRM+
7.1
Customer data management / contact management
ADAPTcrm
7.0
NetSuite CRM+
8.1
Workflow management
ADAPTcrm
6.0
NetSuite CRM+
6.8
Territory management
ADAPTcrm
6.0
NetSuite CRM+
7.1
Opportunity management
ADAPTcrm
7.0
NetSuite CRM+
8.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
NetSuite CRM+
5.2
Contract management
ADAPTcrm
8.0
NetSuite CRM+
7.0
Quote & order management
ADAPTcrm
7.0
NetSuite CRM+
8.9
Interaction tracking
ADAPTcrm
8.0
NetSuite CRM+
7.3
Channel / partner relationship management
ADAPTcrm
8.0
NetSuite CRM+
5.3

Customer Service & Support

ADAPTcrm
7.3
NetSuite CRM+
6.8
Case management
ADAPTcrm
8.0
NetSuite CRM+
7.3
Call center management
ADAPTcrm
7.0
NetSuite CRM+
6.4
Help desk management
ADAPTcrm
7.0
NetSuite CRM+
6.6

Marketing Automation

ADAPTcrm
8.0
NetSuite CRM+
6.0
Lead management
ADAPTcrm
8.0
NetSuite CRM+
6.6
Email marketing
ADAPTcrm
8.0
NetSuite CRM+
5.4

CRM Project Management

ADAPTcrm
8.0
NetSuite CRM+
8.7
Task management
ADAPTcrm
9.0
NetSuite CRM+
8.0
Billing and invoicing management
ADAPTcrm
8.0
NetSuite CRM+
9.0
Reporting
ADAPTcrm
7.0
NetSuite CRM+
9.0

CRM Reporting & Analytics

ADAPTcrm
7.3
NetSuite CRM+
7.0
Forecasting
ADAPTcrm
7.0
NetSuite CRM+
6.8
Pipeline visualization
ADAPTcrm
8.0
NetSuite CRM+
6.8
Customizable reports
ADAPTcrm
7.0
NetSuite CRM+
7.5

Customization

ADAPTcrm
6.3
NetSuite CRM+
7.9
Custom fields
ADAPTcrm
6.0
NetSuite CRM+
8.9
Custom objects
ADAPTcrm
6.0
NetSuite CRM+
7.7
Scripting environment
ADAPTcrm
7.0
NetSuite CRM+
7.7
API for custom integration
ADAPTcrm
6.0
NetSuite CRM+
7.1

Security

ADAPTcrm
7.0
NetSuite CRM+
7.8
Single sign-on capability
ADAPTcrm
7.0
NetSuite CRM+
6.5
Role-based user permissions
ADAPTcrm
7.0
NetSuite CRM+
9.2

Social CRM

ADAPTcrm
7.5
NetSuite CRM+
5.0
Social data
ADAPTcrm
8.0
NetSuite CRM+
5.0
Social engagement
ADAPTcrm
7.0
NetSuite CRM+
5.0

Integrations with 3rd-party Software

ADAPTcrm
8.0
NetSuite CRM+
7.1
Marketing automation
ADAPTcrm
8.0
NetSuite CRM+
7.2
Compensation management
ADAPTcrm
NetSuite CRM+
7.0

Platform

ADAPTcrm
NetSuite CRM+
5.6
Mobile access
ADAPTcrm
NetSuite CRM+
5.6

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Automation, sharing and collection of data about the customer experience all in one place.
  • The cloud option allows you to access your customer data wherever you may be. We can see the data when at our user's conference or at another tax conference. We can see the data on one customer at a holistic view when talking to a user or the primary contact.
  • It is very configurable to allow you to capture data of concern for you and automate reporting.
Jeremy Stephens profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • NetSuite CRM provides no metrics for batch customer scoring. This is a feature that must be built into the platform or manually managed and updated for each customer.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
NetSuite CRM+6.5
Based on 10 answers
The cost continues to increase, while the product does not provide any new features that are useful to our business. We are most likely to renew NetSuite, but only because of the pain involved with switching to another carrier.
No photo available

Usability

No score
No answers yet
No answers on this topic
NetSuite CRM+8.0
Based on 1 answer
NetSuite CRM+ is overall very usable once you have had experience and training with the software.
Crystal Bruster profile photo

Support

No score
No answers yet
No answers on this topic
NetSuite CRM+5.3
Based on 2 answers
it is not enterprise class yet
Khader Mohammed (khadermohammed@aol.com) profile photo

Online Training

No score
No answers yet
No answers on this topic
NetSuite CRM+6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh profile photo

Implementation

No score
No answers yet
No answers on this topic
NetSuite CRM+5.9
Based on 3 answers
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Stephanie Locke profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
Easily accessed from anywhere, strong security, suitable roles, superior data access despite very large data base, more features than the others, richer functionality, handles both accounting as well as CRM, reliable with very little downtime, and for basic functions is easily taught to new staff.
No photo available

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Our Lead Conversions are more easily tracked. We're up in conversions in double-digits over last year.
  • Our Opportunities are more accurate. We're able to deliver better estimates earlier to our clients helping us win new deals.
  • NetSuite CRM is available to our teams anywhere. We're enabling more remote workers to be successful, dedicated sales reps to be more responsive to clients, and overall visibility from any 'office' in which our teams might find themselves.
No photo available

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite CRM+

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details