What users are saying about
14 Ratings
2 Ratings
14 Ratings
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Score 7.3 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Salesboom
8.4
Customer data management / contact management
ADAPTcrm
7.0
Salesboom
9.1
Workflow management
ADAPTcrm
6.0
Salesboom
8.2
Territory management
ADAPTcrm
6.0
Salesboom
7.9
Opportunity management
ADAPTcrm
7.0
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Salesboom
7.9
Contract management
ADAPTcrm
8.0
Salesboom
7.3
Quote & order management
ADAPTcrm
7.0
Salesboom
9.1
Interaction tracking
ADAPTcrm
8.0
Salesboom
9.1
Channel / partner relationship management
ADAPTcrm
8.0
Salesboom
7.6

Customer Service & Support

ADAPTcrm
7.3
Salesboom
7.5
Case management
ADAPTcrm
8.0
Salesboom
7.9
Call center management
ADAPTcrm
7.0
Salesboom
7.3
Help desk management
ADAPTcrm
7.0
Salesboom
7.3

Marketing Automation

ADAPTcrm
8.0
Salesboom
9.1
Lead management
ADAPTcrm
8.0
Salesboom
9.1
Email marketing
ADAPTcrm
8.0
Salesboom
9.1

CRM Project Management

ADAPTcrm
8.0
Salesboom
9.0
Task management
ADAPTcrm
9.0
Salesboom
9.1
Billing and invoicing management
ADAPTcrm
8.0
Salesboom
8.8
Reporting
ADAPTcrm
7.0
Salesboom
9.1

CRM Reporting & Analytics

ADAPTcrm
7.3
Salesboom
8.9
Forecasting
ADAPTcrm
7.0
Salesboom
9.1
Pipeline visualization
ADAPTcrm
8.0
Salesboom
8.8
Customizable reports
ADAPTcrm
7.0
Salesboom
8.8

Customization

ADAPTcrm
6.3
Salesboom
8.6
Custom fields
ADAPTcrm
6.0
Salesboom
9.1
Custom objects
ADAPTcrm
6.0
Salesboom
8.8
Scripting environment
ADAPTcrm
7.0
Salesboom
7.3
API for custom integration
ADAPTcrm
6.0
Salesboom
9.1

Security

ADAPTcrm
7.0
Salesboom
8.2
Single sign-on capability
ADAPTcrm
7.0
Salesboom
7.3
Role-based user permissions
ADAPTcrm
7.0
Salesboom
9.1

Social CRM

ADAPTcrm
7.5
Salesboom
8.0
Social data
ADAPTcrm
8.0
Salesboom
8.2
Social engagement
ADAPTcrm
7.0
Salesboom
7.9

Integrations with 3rd-party Software

ADAPTcrm
8.0
Salesboom
8.6
Marketing automation
ADAPTcrm
8.0
Salesboom
9.1
Compensation management
ADAPTcrm
Salesboom
8.2

Platform

ADAPTcrm
Salesboom
7.3
Mobile access
ADAPTcrm
Salesboom
7.3

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Salesboom
8.5

Support Rating

ADAPTcrm
Salesboom
8.2

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