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12 Ratings

Salesforce

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Top Rated
2188 Ratings
12 Ratings
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Score 5.9 out of 101

Salesforce

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Top Rated
2188 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling profile photo

Salesforce

Salesforce applies industry leading functionality for medium to large companies. Cost is always a factor, and Salesforce does have per user licensing for differing versions that increase the capabilities of the CRM depending on business needs. I would suggest that a company consider whether third party applications will be important or whether they have internal resources to create custom solutions that may be outside of the "box" implementation. If the need for apps is necessary and internal resources are low, Salesforce has all that you could ever ask for in terms of apps from the best partners. The next priority question is around use case. For customer cases, lead management, and information sharing, you will find that Salesforce is ready for you out of the box. If you need to use it with your call center, consider the costs to implement a CTI into your decision making process. Finally, the marketing applications for Salesforce are nearly endless. It has the built in ability for email templates and mass emailing of your contacts and leads
Brian Boggs profile photo

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Salesforce
8.4
Customer data management / contact management
ADAPTcrm
7.0
Salesforce
8.8
Workflow management
ADAPTcrm
6.0
Salesforce
8.1
Territory management
ADAPTcrm
6.0
Salesforce
8.4
Opportunity management
ADAPTcrm
7.0
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Salesforce
8.1
Contract management
ADAPTcrm
8.0
Salesforce
7.8
Quote & order management
ADAPTcrm
7.0
Salesforce
8.1
Interaction tracking
ADAPTcrm
8.0
Salesforce
9.0
Channel / partner relationship management
ADAPTcrm
8.0
Salesforce
8.2

Customer Service & Support

ADAPTcrm
7.3
Salesforce
8.5
Case management
ADAPTcrm
8.0
Salesforce
9.0
Call center management
ADAPTcrm
7.0
Salesforce
8.4
Help desk management
ADAPTcrm
7.0
Salesforce
8.3

Marketing Automation

ADAPTcrm
8.0
Salesforce
7.8
Lead management
ADAPTcrm
8.0
Salesforce
8.3
Email marketing
ADAPTcrm
8.0
Salesforce
7.4

CRM Project Management

ADAPTcrm
8.0
Salesforce
7.8
Task management
ADAPTcrm
9.0
Salesforce
8.4
Billing and invoicing management
ADAPTcrm
8.0
Salesforce
6.7
Reporting
ADAPTcrm
7.0
Salesforce
8.3

CRM Reporting & Analytics

ADAPTcrm
7.3
Salesforce
8.4
Forecasting
ADAPTcrm
7.0
Salesforce
8.0
Pipeline visualization
ADAPTcrm
8.0
Salesforce
8.6
Customizable reports
ADAPTcrm
7.0
Salesforce
8.6

Customization

ADAPTcrm
6.3
Salesforce
8.1
Custom fields
ADAPTcrm
6.0
Salesforce
8.4
Custom objects
ADAPTcrm
6.0
Salesforce
8.3
Scripting environment
ADAPTcrm
7.0
Salesforce
7.7
API for custom integration
ADAPTcrm
6.0
Salesforce
8.0

Security

ADAPTcrm
7.0
Salesforce
8.7
Single sign-on capability
ADAPTcrm
7.0
Salesforce
8.6
Role-based user permissions
ADAPTcrm
7.0
Salesforce
8.7

Social CRM

ADAPTcrm
7.5
Salesforce
7.2
Social data
ADAPTcrm
8.0
Salesforce
7.2
Social engagement
ADAPTcrm
7.0
Salesforce
7.1

Integrations with 3rd-party Software

ADAPTcrm
8.0
Salesforce
8.1
Marketing automation
ADAPTcrm
8.0
Salesforce
8.5
Compensation management
ADAPTcrm
Salesforce
7.7

Platform

ADAPTcrm
Salesforce
7.5
Mobile access
ADAPTcrm
Salesforce
7.5

Pros

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling profile photo
  • Consistent contact with high-value prospects. Keeping a sales staff organized is the highest value for day-to-day users. No longer are spreadsheets used
  • Allows for the logging of important actions. All accounts activity can be logged and tracked, allowing for markeitng to run success metrics and create lead scoring to improve roll of cold-calling team.
  • Makes me hit my goal. I think this is the most important aspect of Salesforce. It allows me to exceed my quota and that is what makes a happy sales team and company.
Christopher Bennett profile photo

Cons

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling profile photo
  • Reporting, only three ways of sorting, can't sort by multiple tiers,
  • Emailing
  • One contact to many accounts (currently a one-to-one relationship, so physicians that practice at multiple locations must be dealt with with custom development)
  • Inventory management
  • Mobile interaction (It's usually more efficient to use the mobile app to just navigate to the full site on a phone or tablet)
Kyle Dugger profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce8.0
Based on 34 answers
Salesforce delivers standard forms with standard fields with each object (Campaign, Lead, Opp, etc.). By nature, this cloud-based application is relatively intuitive. A proper implementation - the way you add fields, configure forms, assign permissions and develop workflows - can greatly increase usability, enabling each role to efficiently and effectively manage their day.
Rob Gottschalk profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce4.8
Based on 30 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling profile photo
We tried Nutshell CRM for a few months when we first ramped up our new sales team but it just didn't compare to the functionality of Salesforce so it was a no brainer to make the switch. There were too many glitches in Nutshell unfortunately, although it was less expensive
Sarah Stauber profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling profile photo
  • Sales reps can easily track their opportunities.
  • Management can easily build reports to track opportunities.
  • Communication with clients has been more seamless.
Angela Medlar profile photo

Pricing Details

ADAPTcrm

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details