What users are saying about
14 Ratings
111 Ratings
14 Ratings
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Score 7.3 out of 100
111 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
SAP CRM
7.1
Customer data management / contact management
ADAPTcrm
7.0
SAP CRM
7.7
Workflow management
ADAPTcrm
6.0
SAP CRM
7.0
Territory management
ADAPTcrm
6.0
SAP CRM
6.2
Opportunity management
ADAPTcrm
7.0
SAP CRM
6.8
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
SAP CRM
7.1
Contract management
ADAPTcrm
8.0
SAP CRM
7.9
Quote & order management
ADAPTcrm
7.0
SAP CRM
7.4
Interaction tracking
ADAPTcrm
8.0
SAP CRM
7.2
Channel / partner relationship management
ADAPTcrm
8.0
SAP CRM
6.5

Customer Service & Support

ADAPTcrm
7.3
SAP CRM
6.5
Case management
ADAPTcrm
8.0
SAP CRM
7.1
Call center management
ADAPTcrm
7.0
SAP CRM
6.1
Help desk management
ADAPTcrm
7.0
SAP CRM
6.2

Marketing Automation

ADAPTcrm
8.0
SAP CRM
6.6
Lead management
ADAPTcrm
8.0
SAP CRM
6.2
Email marketing
ADAPTcrm
8.0
SAP CRM
7.0

CRM Project Management

ADAPTcrm
8.0
SAP CRM
7.6
Task management
ADAPTcrm
9.0
SAP CRM
8.1
Billing and invoicing management
ADAPTcrm
8.0
SAP CRM
7.5
Reporting
ADAPTcrm
7.0
SAP CRM
7.4

CRM Reporting & Analytics

ADAPTcrm
7.3
SAP CRM
7.7
Forecasting
ADAPTcrm
7.0
SAP CRM
7.7
Pipeline visualization
ADAPTcrm
8.0
SAP CRM
7.3
Customizable reports
ADAPTcrm
7.0
SAP CRM
8.1

Customization

ADAPTcrm
6.3
SAP CRM
7.4
Custom fields
ADAPTcrm
6.0
SAP CRM
7.9
Custom objects
ADAPTcrm
6.0
SAP CRM
7.9
Scripting environment
ADAPTcrm
7.0
SAP CRM
7.1
API for custom integration
ADAPTcrm
6.0
SAP CRM
6.6

Security

ADAPTcrm
7.0
SAP CRM
8.4
Single sign-on capability
ADAPTcrm
7.0
SAP CRM
8.3
Role-based user permissions
ADAPTcrm
7.0
SAP CRM
8.5

Social CRM

ADAPTcrm
7.5
SAP CRM
6.2
Social data
ADAPTcrm
8.0
SAP CRM
6.3
Social engagement
ADAPTcrm
7.0
SAP CRM
6.2

Integrations with 3rd-party Software

ADAPTcrm
8.0
SAP CRM
6.2
Marketing automation
ADAPTcrm
8.0
SAP CRM
6.2
Compensation management
ADAPTcrm
SAP CRM
6.2

Platform

ADAPTcrm
SAP CRM
7.1
Mobile access
ADAPTcrm
SAP CRM
7.1

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

ADAPTcrm

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

ADAPTcrm

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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