What users are saying about
14 Ratings
14 Ratings
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Score 7.3 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

ADAPTcrm

It really works as an all-in-one solution for multiple business needs such as human resource management, sales exploration, and payroll operations. Ultimately, it works better for a larger organization and can be an overkill for smaller organizations or non-profits. In many ways, the numerous features and operations can help alleviate the need for acquiring multiple programs and the training involved.
Bruce Emmerling | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ADAPTcrm
7.2
Tour de Force CRM
6.4
Customer data management / contact management
ADAPTcrm
7.0
Tour de Force CRM
10.0
Workflow management
ADAPTcrm
6.0
Tour de Force CRM
Territory management
ADAPTcrm
6.0
Tour de Force CRM
10.0
Opportunity management
ADAPTcrm
7.0
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
ADAPTcrm
8.0
Tour de Force CRM
1.0
Contract management
ADAPTcrm
8.0
Tour de Force CRM
Quote & order management
ADAPTcrm
7.0
Tour de Force CRM
5.0
Interaction tracking
ADAPTcrm
8.0
Tour de Force CRM
7.0
Channel / partner relationship management
ADAPTcrm
8.0
Tour de Force CRM
2.0

Customer Service & Support

ADAPTcrm
7.3
Tour de Force CRM
5.5
Case management
ADAPTcrm
8.0
Tour de Force CRM
8.0
Call center management
ADAPTcrm
7.0
Tour de Force CRM
Help desk management
ADAPTcrm
7.0
Tour de Force CRM
3.0

Marketing Automation

ADAPTcrm
8.0
Tour de Force CRM
4.0
Lead management
ADAPTcrm
8.0
Tour de Force CRM
7.0
Email marketing
ADAPTcrm
8.0
Tour de Force CRM
1.0

CRM Project Management

ADAPTcrm
8.0
Tour de Force CRM
3.7
Task management
ADAPTcrm
9.0
Tour de Force CRM
1.0
Billing and invoicing management
ADAPTcrm
8.0
Tour de Force CRM
7.0
Reporting
ADAPTcrm
7.0
Tour de Force CRM
3.0

CRM Reporting & Analytics

ADAPTcrm
7.3
Tour de Force CRM
8.0
Forecasting
ADAPTcrm
7.0
Tour de Force CRM
8.0
Pipeline visualization
ADAPTcrm
8.0
Tour de Force CRM
8.0
Customizable reports
ADAPTcrm
7.0
Tour de Force CRM
8.0

Customization

ADAPTcrm
6.3
Tour de Force CRM
6.0
Custom fields
ADAPTcrm
6.0
Tour de Force CRM
6.0
Custom objects
ADAPTcrm
6.0
Tour de Force CRM
Scripting environment
ADAPTcrm
7.0
Tour de Force CRM
API for custom integration
ADAPTcrm
6.0
Tour de Force CRM
6.0

Security

ADAPTcrm
7.0
Tour de Force CRM
9.5
Single sign-on capability
ADAPTcrm
7.0
Tour de Force CRM
10.0
Role-based user permissions
ADAPTcrm
7.0
Tour de Force CRM
9.0

Social CRM

ADAPTcrm
7.5
Tour de Force CRM
Social data
ADAPTcrm
8.0
Tour de Force CRM
Social engagement
ADAPTcrm
7.0
Tour de Force CRM

Integrations with 3rd-party Software

ADAPTcrm
8.0
Tour de Force CRM
3.0
Marketing automation
ADAPTcrm
8.0
Tour de Force CRM
3.0

Platform

ADAPTcrm
Tour de Force CRM
8.0
Mobile access
ADAPTcrm
Tour de Force CRM
8.0

Pros

ADAPTcrm

  • It provides a nice, single package of multiple features as in all in one solution business program. It can be used to help run many operations in an organization.
  • ADAPTcrm provides a fairly robust interface that can be individually tailored to each user, making it a bit more personable.
  • The program can be linked into other systems like Outlook which can alleviate the need for manual entry of contacts.
Bruce Emmerling | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

ADAPTcrm

  • The interface can be difficult to learn at first and a little overwhelming for new users.
  • The lack of customization of some features without additional support.
  • The software maker provides multiple forms of the application which can be confusing when making a purchasing decision.
Bruce Emmerling | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Alternatives Considered

ADAPTcrm

ADAPTcrm is a bit different than other programs with similar feature sets. It offers a more well-rounded set of features that can be beneficial for an organization looking for an in all-in-one solution without much customization. On the other hand, if customization or changes are needed, the costs can be increased greatly with the need for developers or support from the company. Some CRM solutions may require a great deal of programming which ADAPTcrm does not necessarily need, potentially saving a great deal of time in implementation.
Bruce Emmerling | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

ADAPTcrm

  • ADAPTcrm helps to address a number of business needs. It can help save a great deal of money and time if implemented correctly.
  • Some users needed additional training which increased staffing costs.
  • The program helped simplify operations into an integrated software solution.
Bruce Emmerling | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

ADAPTcrm

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

ADAPTcrm
8.0
Tour de Force CRM
7.0

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