What users are saying about

AdDataExpress

5 Ratings
Score 8 out of 101

Five9 Predictive Dialer

9 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

AdDataExpress

It is much better to prospect brands and find appropriate contacts at a parent account, and not such a strong suit for agencies.
Bryan Silverman profile photo

Five9 Predictive Dialer

Most of today's contact centers have multiple access channel streams to manage. The only scenarios where this product wouldn't be suited would be environments where the IB is the only direction. I have worked in multiple contact center environments, and most utilize a blended strategy to stay competitive, and to stave off forced turnover due to low productivity periods, etc.
Sean Conyette profile photo

Feature Rating Comparison

Prospecting

AdDataExpress
6.6
Five9 Predictive Dialer
Identification of new leads
AdDataExpress
9.1
Five9 Predictive Dialer
List quality
AdDataExpress
6.4
Five9 Predictive Dialer
Ideal customer targeting
AdDataExpress
5.5
Five9 Predictive Dialer
Load time/data access
AdDataExpress
5.5
Five9 Predictive Dialer

Sales Intelligence Data Standards

AdDataExpress
7.3
Five9 Predictive Dialer
Contact information
AdDataExpress
7.3
Five9 Predictive Dialer
Company information
AdDataExpress
7.3
Five9 Predictive Dialer
Industry information
AdDataExpress
7.3
Five9 Predictive Dialer

Data Augmentation & Lead Qualification

AdDataExpress
4.1
Five9 Predictive Dialer
Lead qualification process
AdDataExpress
6.4
Five9 Predictive Dialer
Salesforce integration
AdDataExpress
2.7
Five9 Predictive Dialer
Company/business profiles
AdDataExpress
5.5
Five9 Predictive Dialer
Data hygiene
AdDataExpress
2.7
Five9 Predictive Dialer
Automatic data refresh
AdDataExpress
3.6
Five9 Predictive Dialer
Filters and segmentation
AdDataExpress
3.6
Five9 Predictive Dialer

Preview Dialer

AdDataExpress
Five9 Predictive Dialer
9.2
Contact preview
AdDataExpress
Five9 Predictive Dialer
9.0
Dialer-CRM integration
AdDataExpress
Five9 Predictive Dialer
9.0
Call notes & tags
AdDataExpress
Five9 Predictive Dialer
9.5
Automatic call logging
AdDataExpress
Five9 Predictive Dialer
9.5

Core Dialer

AdDataExpress
Five9 Predictive Dialer
9.1
Outbound dialing
AdDataExpress
Five9 Predictive Dialer
9.0
Inbound routing
AdDataExpress
Five9 Predictive Dialer
10.0
Custom caller ID
AdDataExpress
Five9 Predictive Dialer
9.5
Click-to-call
AdDataExpress
Five9 Predictive Dialer
9.0
Recorded voicemail drop
AdDataExpress
Five9 Predictive Dialer
8.0
Dialer contact import
AdDataExpress
Five9 Predictive Dialer
9.0
Campaign & list management
AdDataExpress
Five9 Predictive Dialer
9.5

Call Follow-up and Quality Assurance

AdDataExpress
Five9 Predictive Dialer
9.3
Follow-up calls
AdDataExpress
Five9 Predictive Dialer
9.0
Dialer reporting & analytics
AdDataExpress
Five9 Predictive Dialer
9.5
Dialer compliance
AdDataExpress
Five9 Predictive Dialer
9.5

Pros

  • Provides email addresses - essential when doing cold email outreach.
  • Provides agencies for each brand/company.
  • Provides media spend for parent company and brand.
Bryan Silverman profile photo
  • Setup and execution are critical in ensuring there is adequate capacity to offer a transparent customer experience when the dialer is calling a top lead or customer. This provides us with high productivity and occupancy rates for our agents.
  • Increased revenue in traditionally IB access channel volume.
  • Excellent management of OB campaigns with supported reporting to make educated decisions in ramping up and down
  • As Five9 provides this as part of its contact software the user experience is seamless for our agents
Sean Conyette profile photo

Cons

  • Updating who works on each brand from the brand side.
  • Updating who works on each brand from the agency side.
  • Not having to log in as often.
Bryan Silverman profile photo
  • Recent improvements have addressed any challenges we experienced in the past. We also utilize the Power Dialer mode for some campaigns where our lead ratio is greater than the agent ratio.
  • The options provided (Predictive, Power, Progressive, and Preview) allow us to experiment based on OB campaign performance and customer demographic.
Sean Conyette profile photo

Alternatives Considered

Winmo allows more dynamic and functional searches, and puts agency and brand contacts in one place. It also allows exports based on spend and in general, is much more dynamic of a software.
Bryan Silverman profile photo
Five9 stacks up well - less expensive, although with the acquisition of InContact, the other product is more competitive with Five9--until recently, Five9 was oriented toward the SMB industry, and has in past years reached Enterprise organizations. Support was better with NICE InContact, but Five9 recently has done a good job boosting support performance. I recommend admin training and certification for either platform to better support your organization and starve of delays created when contacting support.
Sean Conyette profile photo

Return on Investment

  • Improved efficiency of prospecting.
  • Improved efficiency of finding emails and email syntax.
Bryan Silverman profile photo
  • No negative comments - The revenue gains have offset expenses and allowed for us to stay adequately staffed throughout the year to manage our high IB volume periods.
  • Considerably lowered forced attrition costs
  • Boosted agent performance, bonus and morale
Sean Conyette profile photo

Pricing Details

AdDataExpress

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Five9 Predictive Dialer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details