What users are saying about
6 Ratings
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Top Rated
63 Ratings
6 Ratings
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Score 7 out of 100

VanillaSoft

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Top Rated
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

AdDataExpress

It is much better to prospect brands and find appropriate contacts at a parent account, and not such a strong suit for agencies.
Bryan Silverman | TrustRadius Reviewer

VanillaSoft

It is great for a small company like mine because it's allows for easy scalability - very easy to do. Allows ease of hiring just the number of people that we need from all over the country, so we get the very best at the least cost. We've actually used it to hire internationally - again we can watch the results and address issues immediately - give immediate coaching to improve our results for our clients.
I love the ability to watch calling campaigns as they unfold. Sometimes there are issues that arise which need immediate attention from both my client and myself. Our clients love that we can give detailed feedback to correct a situation or address an issue. Clients are impressed at the level of support we provide to ensure their overall successful campaigns!
Valie Robbins | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

AdDataExpress
6.6
VanillaSoft
Identification of new leads
AdDataExpress
9.1
VanillaSoft
List quality
AdDataExpress
6.4
VanillaSoft
Ideal customer targeting
AdDataExpress
5.5
VanillaSoft
Load time/data access
AdDataExpress
5.5
VanillaSoft

Sales Intelligence Data Standards

AdDataExpress
7.3
VanillaSoft
Contact information
AdDataExpress
7.3
VanillaSoft
Company information
AdDataExpress
7.3
VanillaSoft
Industry information
AdDataExpress
7.3
VanillaSoft

Data Augmentation & Lead Qualification

AdDataExpress
4.1
VanillaSoft
Lead qualification process
AdDataExpress
6.4
VanillaSoft
Salesforce integration
AdDataExpress
2.7
VanillaSoft
Company/business profiles
AdDataExpress
5.5
VanillaSoft
Data hygiene
AdDataExpress
2.7
VanillaSoft
Automatic data refresh
AdDataExpress
3.6
VanillaSoft
Filters and segmentation
AdDataExpress
3.6
VanillaSoft

Pros

AdDataExpress

  • Provides email addresses - essential when doing cold email outreach.
  • Provides agencies for each brand/company.
  • Provides media spend for parent company and brand.
Bryan Silverman | TrustRadius Reviewer

VanillaSoft

  • One of my favorite features is the ability to customize routing. Quite often a caller is told by a prospect to call back at a certain date and time, the caller can set that and the record will pop up in the front of the database on that date and time letting you know that you have a call to make.
  • We also send out information on behalf of our clients to prospects, which we do directly out of VanillaSoft. After the information is emailed the system will actually let us know when it was opened and moved that prospect record to the front of the database to be a priority in call rotation.
  • I also love that we were able to customize it so that the callers have everything they need to see right in front of them. We have a area that has the prospects information, name and address, then an area that has required information fields with questions the caller needs to ask and place answers in the appropriate fields, then we have an area with a notepad, an area to access the calendar, and an area that gives the caller all the previous activity on the record.
  • These are considered strengths for us as all of these examples make my job and the callers job much easier and saves us a ton of time and money.
Anonymous | TrustRadius Reviewer

Cons

AdDataExpress

  • Updating who works on each brand from the brand side.
  • Updating who works on each brand from the agency side.
  • Not having to log in as often.
Bryan Silverman | TrustRadius Reviewer

VanillaSoft

  • Duplicate accounts: there should be a way to merge duplicates so multiple salespeople are not calling on the same prospects.
  • Calendar is a little cumbersome.
  • When searching for contact and it's not the correct project name, we should be able to arrow back and it should show the list again without having to search all over again.
Diane Hale | TrustRadius Reviewer

Likelihood to Renew

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

AdDataExpress

Winmo allows more dynamic and functional searches, and puts agency and brand contacts in one place. It also allows exports based on spend and in general, is much more dynamic of a software.
Bryan Silverman | TrustRadius Reviewer

VanillaSoft

It is easy to use and access. It gives us all the tools and information that we need to have a productive work day. By giving us everything we need we therefore don't have to use more than one application throughout the work day which makes it a lot simpler
Beverly Dumas | TrustRadius Reviewer

Scalability

AdDataExpress

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

AdDataExpress

  • Improved efficiency of prospecting.
  • Improved efficiency of finding emails and email syntax.
Bryan Silverman | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

AdDataExpress

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AdDataExpress Editions & Modules

Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

AdDataExpress
6.4
VanillaSoft
9.6

Likelihood to Renew

AdDataExpress
VanillaSoft
10.0

Usability

AdDataExpress
VanillaSoft
10.0

Reliability and Availability

AdDataExpress
VanillaSoft
10.0

Performance

AdDataExpress
VanillaSoft
10.0

Support Rating

AdDataExpress
VanillaSoft
9.3

In-Person Training

AdDataExpress
VanillaSoft
10.0

Implementation Rating

AdDataExpress
VanillaSoft
10.0

Scalability

AdDataExpress
VanillaSoft
10.0

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