Addigy vs. Atera

It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing

Incentivized

Atera is a great tool to use when you need to quickly inventory and manage your devices on your network, and need something to help with managing updates for systems, whether they be laptops, desktops, or servers. It is also great for remote support and management; using the RMM tools was easy and always worked without any issues.

Incentivized

• Easy to use
• Support is always reachable
• Built-in profile manager
• Constantly evolving

Incentivized

• Easy to deploy, both in general or to a specific customer.
• Remote management tools that are in line with every other major solution out there.
• Real-time alerts that allow for easy monitoring of vital systems.
• Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

Incentivized

• security risk
• UI could use improvement
• slow response

Incentivized

• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

I am able to set up various thresholds that are constantly monitored by Atera. Then, when one of these thresholds is passed, I am alerted to the issue. This allows me to go about my business as usual without having to be stuck in my ticketing system the whole time. The email also gives me the ability to know where or not I should be jumping into action or if I have some time to respond.

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by

Incentivized

This product was so easy to implement that it took me only minutes to be up and running and hours to configure it ready for release. Pricing is simple; you pay per user. As the IT dept is small, might I have control of the costs and can grow the system without occurring extra costs until I recruit more staff? I do not use the billing side, but I know companies who do, and they say it works really well and helped them increase turnover and track resources time.

Incentivized

• Centralized Management for Multiple clients
• Efficient access to data

Incentivized

• The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Incentivized