Addigy vs. ConnectWise Automate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Addigy
Score 8.1 out of 10
N/A
Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.N/A
ConnectWise Automate
Score 7.9 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Pricing
AddigyConnectWise Automate
Editions & Modules
No answers on this topic
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
Offerings
Pricing Offerings
AddigyConnectWise Automate
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AddigyConnectWise Automate
Considered Both Products
Addigy

No answer on this topic

ConnectWise Automate
Chose ConnectWise Automate
I have evaluated NinjaRMM, but it was after I was already familiar with ConnectWise Automate. While it seems like a good product, I found that ConnectWise Automate was more flexible in allowing me to make custom configurations to meet various business needs across different …
Top Pros
Top Cons
Features
AddigyConnectWise Automate
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Addigy
-
Ratings
ConnectWise Automate
6.1
21 Ratings
20% below category average
Remote monitoring00 Ratings7.221 Ratings
Network device monitoring00 Ratings5.120 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Addigy
-
Ratings
ConnectWise Automate
6.3
21 Ratings
16% below category average
Patch Management00 Ratings6.020 Ratings
Policy-based automation00 Ratings6.921 Ratings
Best Alternatives
AddigyConnectWise Automate
Small Businesses
Rippling
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Score 8.5 out of 10
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Medium-sized Companies
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AddigyConnectWise Automate
Likelihood to Recommend
7.1
(5 ratings)
7.6
(58 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
7.0
(4 ratings)
Performance
-
(0 ratings)
3.0
(4 ratings)
Support Rating
-
(0 ratings)
7.0
(14 ratings)
Online Training
-
(0 ratings)
9.0
(3 ratings)
Implementation Rating
-
(0 ratings)
5.0
(2 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AddigyConnectWise Automate
Likelihood to Recommend
Addigy
It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing
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ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
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Pros
Addigy
  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
Read full review
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Read full review
Cons
Addigy
  • security risk
  • UI could use improvement
  • slow response
Read full review
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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Likelihood to Renew
Addigy
No answers on this topic
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
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Usability
Addigy
No answers on this topic
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
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Performance
Addigy
No answers on this topic
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
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Support Rating
Addigy
No answers on this topic
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
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Online Training
Addigy
No answers on this topic
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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Implementation Rating
Addigy
No answers on this topic
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
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Alternatives Considered
Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
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ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
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Return on Investment
Addigy
  • Centralized Management for Multiple clients
  • Efficient access to data
Read full review
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Read full review
ScreenShots

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of