Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Addigy
Score 8.6 out of 10
N/A
Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.N/A
GoTo Resolve
Score 8.0 out of 10
N/A
GoTo Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$0
for 3 agents and unlimited endpoints
Pricing
AddigyGoTo Resolve
Editions & Modules
No answers on this topic
GoTo Resolve Free
$0
for 3 agents and unlimited endpoints
GoTo Resolve MDM
$2.75
per month per endpoint
GoTo Resolve Remote Support
$40
per month per user
GoTo Resolve Basic
$55
per month for 1 agent and 25 endpoints
GoTo Resolve Standard
$190
per month for 3 agents and 100 endpoints
Offerings
Pricing Offerings
AddigyGoTo Resolve
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
More Pricing Information
Community Pulse
AddigyGoTo Resolve
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AddigyGoTo Resolve
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Addigy
-
Ratings
GoTo Resolve
7.4
25 Ratings
3% above category average
Patch Management00 Ratings7.425 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Addigy
-
Ratings
GoTo Resolve
8.6
49 Ratings
27% above category average
Attended device access00 Ratings9.248 Ratings
Unattended device access00 Ratings8.041 Ratings
Mobile device access00 Ratings8.033 Ratings
Virtual device access00 Ratings8.436 Ratings
Multiple-display support00 Ratings8.840 Ratings
Multiple concurrent sessions00 Ratings9.142 Ratings
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No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AddigyGoTo Resolve
Likelihood to Recommend
7.1
(5 ratings)
8.2
(106 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(15 ratings)
Usability
-
(0 ratings)
8.7
(87 ratings)
Availability
-
(0 ratings)
8.9
(2 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
AddigyGoTo Resolve
Likelihood to Recommend
Addigy
It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing
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GoTo (formerly LogMeIn)
Monitoring and alerts are good security features. Cloud platforms are well suited if the organization's operations are across the globe, as the cloud saves networking and other costs. But if the organization is small, then it is not well suited. In the case of a small organization, it is better to use other economic platforms.
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Pros
Addigy
  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
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GoTo (formerly LogMeIn)
  • I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
  • Help end users with new programs and show them how to use them remotely.
  • Fix
  • Trouble shoot computer problems remotely without needing to drive to the location of the computer.
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Cons
Addigy
  • security risk
  • UI could use improvement
  • slow response
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GoTo (formerly LogMeIn)
  • The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
  • The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
  • Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
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Likelihood to Renew
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
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Usability
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis.
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Reliability and Availability
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
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Performance
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
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Support Rating
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
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Implementation Rating
Addigy
No answers on this topic
GoTo (formerly LogMeIn)
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
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Alternatives Considered
Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
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GoTo (formerly LogMeIn)
Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I have used. I would recommend it to anyone.
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Return on Investment
Addigy
  • Centralized Management for Multiple clients
  • Efficient access to data
Read full review
GoTo (formerly LogMeIn)
  • We managed to work in a way that was impossible before these kinds of tools were offered in the market
  • The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
  • If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future
Read full review
ScreenShots

GoTo Resolve Screenshots

Screenshot of GoTo Resolve Device QuickviewScreenshot of GoTo Resolve - DevicesScreenshot of GoTo Resolve - Guided Agent FlowScreenshot of GoTo Resolve MS Teams TicketingScreenshot of GoTo Resolve Support SessionScreenshot of GoTo Resolve Tickets Board