Addigy vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Addigy
Score 8.1 out of 10
N/A
Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation, Maintenance, Software Deployment, and Profile/Configuration Management.N/A
Syncro
Score 8.3 out of 10
N/A
Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.
$129
per month
Pricing
AddigySyncro
Editions & Modules
No answers on this topic
Core
$129
per month per user
Team
$179
per month per user
Offerings
Pricing Offerings
AddigySyncro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AddigySyncro
Considered Both Products
Addigy
Chose Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would …
Syncro

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
AddigySyncro
Small Businesses
Rippling
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Score 8.5 out of 10
NinjaOne
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Score 9.2 out of 10
Medium-sized Companies
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Cisco Meraki SM
Cisco Meraki SM
Score 9.6 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AddigySyncro
Likelihood to Recommend
7.1
(5 ratings)
7.0
(1 ratings)
User Testimonials
AddigySyncro
Likelihood to Recommend
Addigy
It is more suited for a environment were all they used is Apple devices. it make sit more complex to manage more then 1 portal for the same users the inly difference is them having Windows vs Mac OS. It is great to create profile with rules and manage your employees and track what they are doing
Read full review
SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
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Pros
Addigy
  • Easy to use
  • Support is always reachable
  • Built-in profile manager
  • Constantly evolving
Read full review
SyncroMSP (Servably, Inc)
  • Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price.
  • The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly.
  • Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution.
Read full review
Cons
Addigy
  • security risk
  • UI could use improvement
  • slow response
Read full review
SyncroMSP (Servably, Inc)
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
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Alternatives Considered
Addigy
Adiggy is robust but bitdefender makes it 100% better since your able to add both Windows and Apple devices and manage them and see them on the same site push updates and remote into them . Able to group them by categories and change depending on the priority that you would filter them by
Read full review
SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
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Return on Investment
Addigy
  • Centralized Management for Multiple clients
  • Efficient access to data
Read full review
SyncroMSP (Servably, Inc)
  • The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
  • Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
  • The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.
Read full review
ScreenShots

Syncro Screenshots

Screenshot of Syncro’s ticketing system. Customized ticket workflows ensure issues are being handled correctly. Templated worksheets for common ticket types maintain process consistency. Syncro’s ticketing integrates directly into billing to capture all time spent and work done.Screenshot of Syncro’s  billing functions. Syncro dynamically counts employees, assets, or policies and bill accordingly. Recurring invoices with prepaid billing can be set up against stored credit cards. Unbilled ticket charges can be added as line items to a single invoice. Syncro provides options like these, along with integrations into accounting systems like Xero and Quickbooks.Screenshot of Syncro's communications, which can include a branded system tray icon, appearing on every client device to give clients convenient embedded options for contact. Live chat, agent contact forms, and email flow directly to ticketing to ensure everything is documented. A branded customer portal can be set up, where clients can log in to see documentation, review and pay invoices, launch remote sessions into their own assets, or open a ticket. Syncro's email function can be used to send broad communications or targeted messages to specific clients.Screenshot of Syncro's remote monitoring, used to keep a real-time eye on every device under management, including any running services and processes. Syncro sends alerts when issues arise.Screenshot of issue remediation, which can be set up to automatically perform actions when an alert is created, such as creating a ticket, sending an SMS message to a technician, or running a script. Automated remediations can sometimes totally displace human involvement.Screenshot of Syncro's scripting feature, which can be used to customize and automate workflows. Syncro has scripting capabilities in PowerShell, VBScript, Mac, and batch scripting. Its library of one-line PowerShell commands can help to drive efficiency.