Likelihood to Recommend I recommend the program for an advanced stage, it is not a program for small companies, it is a program for medium or large companies where you know about data and its flow in which you need to make the leap to a 3.0 level of the same.I could immediately recommend it to colleagues for its great storage capacity and agile control.
Read full review Cin7 is great because a business can set up quickly without having to invest in hardware/servers, and the business does not need to be concerned about backing up data. Cin7 software is easy and intuitive to use. The pricing was competitive for cloud-based software that can be customized to each business. The software is constantly updated so a business does not have to worry about paying for updates or paying a large lump sum to purchase new updated software. However, Cin7 is able to increase its fees at any time. We experienced a significant price increase after 1 year. With purchased software, a business would not have to worry about unexpected pricing changes. Cin7 offers a useful integration with BigCommerce. Unfortunately, their own B2B website is lacking in features and ultimately not useful to our company. Cin7 does not provide the most useful customer service, as they only offer paid access to phone support. Most of our issue with the software were caused by updates in the software that were not announced, and they could only be fixed via email or tickets the next day.
Read full review Pros End users can set up pipelines within Gap to connect without having to use professional services. Users can simply select a particular template. Let's say that data integration calculates and configures a data flow very easily. Read full review Powerful reporting that can be customized to fit your needs. Tons of integrations that help you get up and running quickly. Read full review Cons Support only in english and not always reactive. Read full review Onboarding could be improved. We worked with a programmer who was not as familiar with our business needs. Additionally, the person in charge of our onboarding was initially difficult to schedule time with until we reached out to a manager. Cin7 occasionally makes updates to the software that causes the software to not work properly. For example, we would experience new errors on a CVS file import for products that had worked previously to the update. Additionally, our custom field implementations would be reverted to original and require set up again. We experienced semi-frequent outages of the software. The software would not be accessible for up to 1 hour at a time. I believe they took steps to address this and reduce down time. Read full review Support Rating The Cin7 support team has never let us down, even if they weren't able to completely solve our problem. They are willing to have conference calls, video chats, whatever works to help fix your issue.
Read full review Alternatives Considered We mainly choose Adeptia Connect for the friendly UI. From the first minutes, it was really easy to use and understand how it works and then manages complex connections.
Read full review As a wholesale focused business, we found
Vend to be tailored to retail businesses.
TradeGecko was well suited for our wholesale business, however, lacked the full range of capabilities that Cin7 offered (B2B website, POS). Fishbowl had many features that we would not need.
OMS Office Master System offered the wholesale capabilities we needed, however, the software could use an update. Cin7 was a perfect balance in terms of features and pricing for our company.
Read full review Return on Investment The user can set up the whole template and then enter the data or we simply have to connect that data by making use of connections from an account through an API. We can do reference lookups in the database to further enhance it before sending it to the data link and as part of this process flow We can attach by taking up a little bit of time or batch and this can be a multi-directional process. So I needed this data transformation Read full review Improved inventory accuracy across all channels. Sales gains from always showing products as in stock. Read full review ScreenShots