Adeptia Connect vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adeptia Connect
Score 9.1 out of 10
N/A
Adeptia in Chicago offers their B2B integration solution to enables enterprises to accelerate customer data onboarding from months to a matter of minutes. Adeptia Connect provides a simple user interface (a front-end) to manage all external connections and data interfaces for a company. It provides self-service partner on boarding and no-code approach that enables business users from a company and its partners to view, setup and manage data connections with each other.N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
Adeptia ConnectZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Adeptia ConnectZendesk Sunshine Conversations
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Adeptia ConnectZendesk Sunshine Conversations
Top Pros
Top Cons
Best Alternatives
Adeptia ConnectZendesk Sunshine Conversations
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User Ratings
Adeptia ConnectZendesk Sunshine Conversations
Likelihood to Recommend
9.3
(3 ratings)
7.6
(5 ratings)
User Testimonials
Adeptia ConnectZendesk Sunshine Conversations
Likelihood to Recommend
Adeptia
I recommend the program for an advanced stage, it is not a program for small companies, it is a program for medium or large companies where you know about data and its flow in which you need to make the leap to a 3.0 level of the same.I could immediately recommend it to colleagues for its great storage capacity and agile control.
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
Adeptia
  • End users can set up pipelines within Gap to connect without having to use professional services.
  • Users can simply select a particular template.
  • Let's say that data integration calculates and configures a data flow very easily.
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
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Cons
Adeptia
  • Support only in english and not always reactive.
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Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Alternatives Considered
Adeptia
We mainly choose Adeptia Connect for the friendly UI. From the first minutes, it was really easy to use and understand how it works and then manages complex connections.
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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Return on Investment
Adeptia
  • The user can set up the whole template and then enter the data or we simply have to connect that data by making use of connections from an account through an API.
  • We can do reference lookups in the database to further enhance it before sending it to the data link and as part of this process flow
  • We can attach by taking up a little bit of time or batch and this can be a multi-directional process. So I needed this data transformation
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
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ScreenShots