Aderant Handshake vs. Answerbase

Answerbase

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Aderant Handshake	Score 7.0 out of 10	N/A	Legal software specialist Aderant offers Handshake, the company's Sharepoint compatible knowledge management platform specifically for law firms featuring access via intranet and extranet portals and an enterprise search tool for locating documentation and expertise, and general KM analytics.	N/A
Answerbase	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation tools that are designed to help companies customize, manage and grow an engaging platform. According to the vendor, advanced features like moderation, user group management, actionable content insights,…	$49 per month

Pricing

Aderant Handshake

Answerbase

Editions & Modules

No answers on this topic

Basic: $49
per month
Professional: $149
per month
Business: $399
per month
Enterprise: Quote
per year

Offerings

Pricing Offerings
Aderant Handshake	Answerbase
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Additional Details

—

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site. Therefore, we organize a quote on a per customer basis only for customers interested in an Enterprise implementation.

More Pricing Information

Community Pulse
	Aderant Handshake	Answerbase
Top Pros	Pro Accounting systems Pro Real time	Pro Customer service support Pro Support team Pro Excellent customer
Top Cons	No answers on this topic	Minus Setting up

Best Alternatives
	Aderant Handshake	Answerbase
Small Businesses	Concrete CMS Score 9.2 out of 10	Front Score 8.9 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Aderant Handshake	Answerbase
Likelihood to Recommend	7.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Aderant Handshake	Answerbase
Likelihood to Recommend	Aderant The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you. Incentivized David Tobin Applications Development Manager Read full review	Lumin Creative We implemented a Q&A board since we felt this would be the best way to create high quality content for our team when discussing the next sales strategy process. Really aids customers who have purchased a product from our company to navigate any problems they experience as they can seamlessly check the community question board Increases networking opportunities Incentivized NB Nathan Brown Sales Manager Read full review
Pros	Aderant The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially. Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services. Knowledgebase - How to's and software. Incentivized David Tobin Applications Development Manager Read full review	Lumin Creative Increases your team to collaborate with each other as you are available to post questions that more people can answer to express and opinion or idea Browse existing community pages to see if your question has been answered Allows you to share relevant documents with specific staff Excellent customer service support team that are always on hand to help Incentivized NB Nathan Brown Sales Manager Read full review
Cons	Aderant Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve Incentivized David Tobin Applications Development Manager Read full review	Lumin Creative Onboarding checklist would be a great addition as setting up can be complicated Incentivized NB Nathan Brown Sales Manager Read full review
Alternatives Considered	Aderant None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit. Incentivized David Tobin Applications Development Manager Read full review	Lumin Creative Just from a personal viewpoint, I feel that the ease of use with Answerbase is amazing and with first class customer service support team, that could not be more friendlier and helpful. The decision was easy and they designed specific requirements that met our needs. It has really complemented our workforce and saved time. Incentivized NB Nathan Brown Sales Manager Read full review
Return on Investment	Aderant Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive. Incentivized David Tobin Applications Development Manager Read full review	Lumin Creative Increased collaboration in the workplace Saved time on staff asking the same questions Provides customers a 'live' community to liaise with Incentivized NB Nathan Brown Sales Manager Read full review
ScreenShots		Answerbase Screenshots