What users are saying about

Aderant Handshake

1 Ratings
Score 7 out of 101

iManage Insight

1 Ratings
Score 1 out of 101

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Likelihood to Recommend

Aderant Handshake

The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.
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iManage Insight

It does a decent job at its core functions (that other free software does just as well or better).
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Pros

  • The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
  • Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
  • Knowledgebase - How to's and software.
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  • It adheres to traditional Microsoft standards such as: fact-dump documentation with no coherent story or 'best practices' information, inability to automate common tasks, intentional obfuscation of its basic operations.
  • It provides OK search results. Not great, but OK.
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Cons

  • Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve
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  • There are about a dozen different config files to maintain, and the most important one is dynamically modified by Autonomy itself while it runs. Which means that it is impossible to automate the configuration or keep the configs in versioned source control. Even `cp *.cfg ~/cfgbak/` won't help you roll back a change, because it is never safe to restore a previous config. You'll be using `diff new.cfg old.cfg` a lot.
  • The Linux port is poorly thought out. The binaries are named *.exe. The StartService.sh scripts contain both `echo 'Are you sure you want to start the service? Hit ctrl-C to cancel''; read dummy` and, I kid you not, a `chmod a+x /path/to/my/binary.exe`.
  • Many features are poorly documented, leading to lots of back and forth with the support department just to answer basic questions like "what does this error code in my logs signify?"
  • It seems to reinvent the wheel, poorly, everywhere. E.g. the scheduled backup feature rolls through a user-defined finite list of directories in which to store backups. On day 0 it uses directory 0, on day 1 it uses directory 1, and after day N it rolls back and overwrites directory 0. Why would this be preferable to using a single directory and naming zip files based on the current timestamp?
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Likelihood to Renew

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iManage Insight1.0
Based on 1 answer
Management wants to see ROI on the (hefty) cost of purchasing this software, and has mandated that we continue using it.We would prefer to switch immediately.
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Alternatives Considered

None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.
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Return on Investment

  • Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.
David Tobin profile photo
  • I have learned to tack a zero onto the end of any estimate I make for how long an Autonomy change will take in both planning and implementation.
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Pricing Details

Aderant Handshake

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

iManage Insight

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details