Aderant Handshake vs. Knova Knowledge Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aderant Handshake
Score 7.0 out of 10
N/A
Legal software specialist Aderant offers Handshake, the company's Sharepoint compatible knowledge management platform specifically for law firms featuring access via intranet and extranet portals and an enterprise search tool for locating documentation and expertise, and general KM analytics.N/A
Knova
Score 7.0 out of 10
N/A
Knova KM is a full-featured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries such as high tech, telecommunications, financial services, and the IT help desk. It is supported by Avolin headquartered in Austin, the company created from the sale of Aptean Vertical Business Applications to ESW Capital in 2018.N/A
Pricing
Aderant HandshakeKnova Knowledge Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Aderant HandshakeKnova
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Aderant HandshakeKnova Knowledge Management
Top Pros
Top Cons

No answers on this topic

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User Ratings
Aderant HandshakeKnova Knowledge Management
Likelihood to Recommend
7.0
(1 ratings)
3.0
(1 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Aderant HandshakeKnova Knowledge Management
Likelihood to Recommend
Aderant
The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.
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Avolin
We expereienced an upgrade by Aptean in March 2014 and it actually created issues with our interfaces to Word and well as performance issues. As of November, we have most of the performance issues resolved, however our interface with Word is still not working. It takes alot of upfront work to convert with Word and with the upgrade that was affected. Authors are still frustrated with many issues in the formatting and editing of existing data. A vital tool to update the product home pages has not been available except for sporadic late night periods since the upgrade in March. Overall, many authors are not happy with this knowledge management tool
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Pros
Aderant
  • The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
  • Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
  • Knowledgebase - How to's and software.
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Avolin
  • Aptean offers simple access to Knowledge Management for our Clients, Customer Support teams as well as internal support teams. Allows our knowledge management team the ability to provide consistent and up-to-date processes and troubleshooting tips for our associates as well as ADP Clients.
  • Aptean provides an easy to use user interface with tools for authors that mimic Microsoft Word (Cut, Paste, Spell Check, Bullets, Indentation etc). It also provides an easy to user user interface for our associates in accessing the Knowledge Management solutions. The Search tool is very powerful and allows the users quick access to the information they need!
  • In the more than 3 years that we have been using Consona/Aptean, we have had very little down time. This is important to our authors as well as end users in being able to access the information. Allowing the authors the ability to update the information in near real time is another key feature of keeping our information current.
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Cons
Aderant
  • Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve
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Avolin
  • We have experienced some slowness with importing pictures into our Aptean application. While they do eventually complete, it is very timeconsuming when several images are needed. Definitely tries our patience, or consider not including them at all!
  • Some of the formatting issues transfering our information from Word to Aptean are still challenging and require too much manual intervention than necessary.
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Likelihood to Renew
Aderant
No answers on this topic
Avolin
Many business units are using the Aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. We have spent a lot of time promoting our Aptean Knowledge Management tool and interfaced it with our call tracking system.
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Alternatives Considered
Aderant
None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.
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Avolin
No answers on this topic
Return on Investment
Aderant
  • Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.
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Avolin
  • Increased Employee Effciency adding ability to look up processes and troubleshooting tips is invaluable.
  • Ability to share information with our Client Facing interface, which results in better customer service. Encouraging ADP associates and clients to become more self sufficient is what we're all about!
  • Ability to keep the information current with the effciency of the product.
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ScreenShots