What users are saying about

Swiftype

2 Ratings

Aderant Handshake

1 Ratings
Score 7 out of 101

Swiftype

2 Ratings
Score 9.3 out of 101

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Likelihood to Recommend

Aderant Handshake

The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you.
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Swiftype

Swiftype is excellent for e-commerce companies and especially the financial services sector where speed plays a major role in executing transactions. It is also very dynamic and customizable. It is very useful for electronics/travel reservations on e-commerce sites also. The only place it is inappropriate is when it comes to indexing a website in which case Google is slightly better, as I mentioned before. There is nothing much to complain about here in regards to the breadth of applications and analytics it offers.
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Pros

  • The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially.
  • Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services.
  • Knowledgebase - How to's and software.
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  • Swiftype helps with providing search results at a very rapid pace. Since our industry is in financial services, this plays a major role.
  • Swiftype also has a very good integration setup with the websites as well as mobile applications.
  • The API's we use are configurable and customizable. Hence, we can use it differently for mobile and web apps.
  • Swiftype also provides analytics of geographical information of search results. This is very critical from troubleshooting prospective in-case of issues.
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Cons

  • Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve
David Tobin profile photo
  • Swiftype does not have indexes ready to go. When you add a new website to the search set, it takes some time to index the website. This is something that is different from what Google does. Google in this particular aspect does a relatively better job.
  • Swiftype is very expensive, this makes it difficult for smaller companies to afford.
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Alternatives Considered

None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit.
David Tobin profile photo
We selected Swiftype compared to Google as it is very well designed and has a great layout. The technical support helps anytime we need them. They also provide great support. The analytics provided are also great and provide excellent features. It is easy to use and configure. It has excellent integration with sites and mobile applications. We have done a feasibility analysis with other products such as Algolia, Elasticsearch, Apache Solr.
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Return on Investment

  • Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive.
David Tobin profile photo
  • It has a positive impact as it helps traders and other users to seamlessly use applications.
  • It has a positive ROI and we would know the results in time to come.
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Pricing Details

Aderant Handshake

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Swiftype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details