Aderant Handshake vs. WixAnswers.com

Aderant Handshake

WixAnswers.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Aderant Handshake	Score 7.0 out of 10	N/A	Legal software specialist Aderant offers Handshake, the company's Sharepoint compatible knowledge management platform specifically for law firms featuring access via intranet and extranet portals and an enterprise search tool for locating documentation and expertise, and general KM analytics.	N/A
WixAnswers.com	Score 7.0 out of 10	N/A	Wix Answers is a customer support solution that aims to consolidate all support channels in one place—a ticketing system, knowledge management, call center, live chat and built-in analytics. Wix Answers provides: A single view for all real-time and offline support channels No more switching between tabs to resolve an issue Proactive tools for customers across their entire journey Support stakeholders and decision-makers can…	$24 per agent / per month

Pricing

Aderant Handshake

WixAnswers.com

Editions & Modules

No answers on this topic

Self Service: $24
per agent / per month
Call Center: $56
per agent / per month
Multi-Channel: $60
per agent / per month
Unlimited: $80
per agent / per month

Offerings

Pricing Offerings
Aderant Handshake	WixAnswers.com
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$80 per user, per month

Additional Details

—

The unlimited package ($80/month per user) includes all support channels in one platform.

More Pricing Information

Community Pulse
	Aderant Handshake	WixAnswers.com
Top Pros	Pro Accounting systems Pro Real time	Pro Set up Pro Using ai Pro Easy to build
Top Cons	No answers on this topic	Minus Editing options Minus Internal search Minus Search function

Features

Aderant Handshake

WixAnswers.com

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Aderant Handshake - Ratings	WixAnswers.com 9.1 1 Ratings 18% above category average
External knowledge base	00 Ratings	9.11 Ratings

Best Alternatives
	Aderant Handshake	WixAnswers.com
Small Businesses	Concrete CMS Score 9.2 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	Salesforce Service Cloud Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Aderant Handshake	WixAnswers.com
Likelihood to Recommend	7.0 (1 ratings)	7.3 (1 ratings)

User Testimonials
	Aderant Handshake	WixAnswers.com
Likelihood to Recommend	Aderant The user of Handshake takes a certain amount of user computer literacy and the user needs to be resourceful. When building our site, I needed to google quite a bit. On the contrary, if budget allows, Handshake developers will do it all for you. Incentivized David Tobin Applications Development Manager Read full review	WixAnswers.com We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use. Darren VanderVort, CSPO Product Manager Read full review
Pros	Aderant The main reason we got Handshake was to display visual gadgets for our accounting systems. We always provided spreadsheet type reports, but pictures and more engaging. Attorney gets a dashboard in real time of where they stand financially. Additional use as FAQ's in different departments in the firm, that is, accounting, IT, and office services. Knowledgebase - How to's and software. Incentivized David Tobin Applications Development Manager Read full review	WixAnswers.com Usability - very easy to set up, brand, configure and continue to add new articles ongoing Localization - Connecting with Crowding allows to easily localize articles using AI Article creation - very simple, easy to build, organize and publish. Darren VanderVort, CSPO Product Manager Read full review
Cons	Aderant Documentation is weak, but hopefully, since Aderant just acquired the company, that will improve Incentivized David Tobin Applications Development Manager Read full review	WixAnswers.com Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless. Insights - very limited reporting, only goes back around 90 days. New features - I haven't really seen any new features or functionality in the 2+ years I've been using it. Darren VanderVort, CSPO Product Manager Read full review
Alternatives Considered	Aderant None. Always need about Handshake's interface with Aderant, way before Aderant purchased them. Seemed like a natural fit. Incentivized David Tobin Applications Development Manager Read full review	WixAnswers.com We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs. Darren VanderVort, CSPO Product Manager Read full review
Return on Investment	Aderant Hard to say, but ultimately putting knowledge in the hands of fee earners immediately it is positive. Incentivized David Tobin Applications Development Manager Read full review	WixAnswers.com Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself. Darren VanderVort, CSPO Product Manager Read full review
ScreenShots		WixAnswers.com Screenshots